Transcript: References Best of Breeds Management Skewed expectations Communication Ethics Employees High turnover Qualifications and experience Age ranges Customer service Lack of training Unsatisfied customers Lack of product Knowledge Recruitment Process Training Techniques Improve employee motivation and engagement Key Issues Technology Implementation Build a Foundation Innovation and Adaptation Lead as a Seamless Digital Business "Empowered Employee" Retail Human Resources Issues Technology? Future Trends 2013 Top 10 Retailers http://www.bdo.com.au/industries/retail/current-issues-and-trends http://www.accenture.com/us-en/Pages/insight-retail-technology-vision-2013-future-trends.aspx http://www.pwc.co.uk/retail-consumer/issues/retail-and-consumer-industry-issues.jhtml http://www.nrf.com/modules.php?name=Pages&sp_id=1&pmenu_id=1 http://www.stores.org/content/stores-annual-lists Recession E-Commerce How to Maximize Customer Spending & Length of Stay Customer Retention Global Expansion I/O Programs Issues Impacting the Industry 1. Wal-Mart 2. Kroger 3. Target 4. CostCo 5. The Home Depot 6. Walgreens 7. CVS Caremark 8. Lowe's 9. Safeway 10. McDonald's Prezi Authors: Maggie Samples Zachary Gasior Veda Neff Organizational and Human Capital Needs
Transcript: Retail Selling and assisting customers at a clothing company. Fashion designer Product buyer Personal shopper Manager Product layout designer Marketing Highschool deploma College Technical training Most people earn $20,000 to $50,000 per year Owners of the store earn 100,000 or more a year The stores earnings depend on the location of the store and the quality of the products Details of the job Keep up with fahion trends Attend fahion shows Go to trade shows and manufacturers’ showrooms Related jobs how the job can vary Places To Work Earnings Training/ Requirements Clothing stores in malls outlet stores boutiques
Transcript: huddle Mrs. Rossi huddle to crowd together crowd huddle separate
Transcript: Kailey Garner You cannot find these products anywhere else! Using social media engages the target market. Promoting The Product! Cost Women 18-28 Buy one get one 50% off Increased purchases More than one item Women love a sale! Social Media Understanding Costs vs. Profit? Unique product= Higher profit Quality Unique Exclusive Affordable High Demand Low Supply Exclusivity Handling Competition Co-op Advertising Profit Target Market? Consistency Quality products Incredible customer service Amazing shopping EXPERIENCE Differentiated products Exclusivity Status Kailey Garner Reduces ad cost Gives me more $$ Exclusive product = Expensive price Assignment #3 Advertising would be focused on making males feel comfortable in a women's clothing stores. Target: Men who buy for women. Goal: Convince men we offer a quality experience, and incredible insight into what women want! Making gift shopping fast, efficient, and easy! Locations Distribution Policy Reliability Negotiated Terms Services Offered Marketing Philosophy Making sure that they consumer understands the value of the product. Ensuring high quality When consumers understand the value they will be more apt to buy your product. Multiple Vendors Higher Supply Meeting customer demands Raised Prices GENDER Facebook Twitter Quantity Discounts 2 Vendors same product same price? Women's clothing store
Transcript: Renovation of Robinson’s Place Dasmarinas -> Old-fashioned -> Too plain -> Poor facilities -> Low class -> Few stalls Interior Current look Current Look Why Robinson’s Place Dasmarinas needs to be renovated? Exterior
Transcript: Nobody knows babies like we do! Quality products . Good Customer service. Every Kid really loves this store.. BABYLOU ABOUT US About Us BabyLou was established in 2004. It has been more than a decade since we started, where we have ensured to take care of every need and want of every child and infant under one roof, true to the caption “NO BODY KNOWS BABIES LIKE WE DO”. Our benchmark is to provide 100% customer service and satisfaction and continue to deliver the same with a wide range of toys, garments and Baby Products. Play and Create We Are Best 01 02 03 Block games Building Blocks help Kids to use their brain. PLAY TO LEARN in Crusing Adventures Our Discoveries Enjoy a sunny vacation aboard a luxury yacht with the LEGO® Creator 3in1 31083 Cruising Adventures set. This ship has all the comforts you need, including a well-equipped cabin and a toilet. Sail away to a sunny bay and take the cool water scooter to the beach. Build a sandcastle, enjoy a picnic, go surfing or check out the cute sea creatures before you head back to the yacht for a spot of fishing. Escape into the mountains Disney Little Princes in Also available for your Babies..... Also... Out of The World… Our reponsibility BABYLOU…. Our Responsibility All children have the right to fun, creative and engaging play experiences. Play is essential because when children play, they learn. As a provider of play experiences, we must ensure that our behaviour and actions are responsible towards all children and towards our stakeholders, society and the environment. We are committed to continue earning the trust our stakeholders place in us, and we are always inspired by children to be the best we can be. Innovate for children We aim to inspire children through our unique playful learning experiences and to play an active role in making a global difference on product safety while being dedicated promoters of responsibility towards children.
Transcript: Where are our clients? This is purely illustrative... world domination may still be a few years down the line... one shopping basket at a time... Our Clients CDC Roles Supply Chain & Procurement Store Operations Retail... Multi-channel How you can get involved Supply Chain & Procurement Under closer inspection Store Ops Multichannel Top tips for success Questions? What type of work do we do in Retail? The key to success Key Achievements & Wins in 2013 Opportunities for CDCers
Transcript: Microsoft Dynamics AX for Retail Architecture Purpose Audience Retail ERP Suites Differ from Traditional ERP Systems Offers retail-centric components. Supports store systems. Provides segment-specific expandability. Provides support for advanced functionality. Provides configuration and scalability. Provides support for a phased implementation strategy. Provides workflow automation and enterprise-process management. Provides the technology and application integration foundation. Centralized Store Management Manage POS terminals centrally, including visual profiles, functional profiles, user interface layouts, and employee permissions. Consistent data model and business rules between store and ERP processes provide accurate, timely, and consistent data. Powerful data replication helps ensure critical updates across the organization: configurable, flexible inventory and financial updates, sales-order payments, gift-card usage, and issuance and usage of loyalty points. Flexible POS Purpose-built POS components are integrated into Microsoft Dynamics AX for Retail. Continue to capture transactions and serve customers even when store connectivity to headquarters is down with fault-tolerant, resilient POS. Optimize the user interface for store roles with graphical “drag-and-drop” designer for improved productivity and customer service. Powerful POS capabilities include: On account, global voucher, returns management, Infocodes, returns/voids/markdowns, and inventory receipt/lookup/counts. Powerful Merchandising Optimize for profitability with pricing flexibility, including: flexible discounts, group/item/customer discounts, mix and match, and ¡§buy-one-get-one¡¨ scenarios. Optimize purchasing and replenishment: Purchase quantities based on size, color, and style; and use replenishment processes, including cross-docking, to suggest item distribution between stores with immediate updates to transfer journals. Flexible four-level item hierarchy drives valuable reporting insight to improve assortment planning and product mix, including special-item groups, location-specific pricing, customer-specific pricing, and promotions. Global Reach and Scalability Adapt quickly to changing business requirements with POS add-ins and extensible headquarters software that can be tailored to meet specific retail needs. Scale your solution as your business grows and add stores and distribution centers to help you compete¡Xlocally and internationally. Easily add users and sites with three-tier architecture and integration with other Microsoft technology such as SQL Server 2008. Easily operate your business across geographies and locations with flexible deployment options and built-in support for 38 countries in 40 language versions. Capitalize on new opportunities with a Web-services framework that makes it faster, easier, and more affordable to build expanded, profitable partner relationships. Multichannel Enablement Reduce TCO with "out-of-the-box" support for critical-payment integration, including debit and credit through Payment Services for Microsoft Dynamics ERP. Enhance the customer experience by managing payments across channels¡Xincluding mixing and matching payment providers by channel; buying online and returning to a physical store; and leveraging support for shopping carts. Create and publish catalogs and manage offers across multiple channels. Centralized Store Management Increase the value of Microsoft Dynamics AX throughout the life of the solution with the Business Ready Enhancement Plan, a global maintenance plan with benefits that include product upgrades, predictable pricing, online support through CustomerSource and Knowledge Base, and unlimited e-learning. Extend the value of your solution through integration with other Microsoft business applications and technologies, including: Microsoft Office Project Server, Windows Workflow Foundation, and Microsoft unified-communications tools. Enhance security, reliability, and scalability though integration with SQL Server 2008. For example, Microsoft Dynamics AX 2009 running on SQL Server 2008 and Windows Server 2008 can compress the database size by 40 to 60 percent, which can lead to lower hardware and data-maintenance costs. A back-office ERP system A front-office POS system. A connection between the two systems for both routine data updates as well as one-time transactional information. Components of Dynamics AX for Retail „h Adapt quickly to changing business requirements with POS add-ins and extensible headquarters software that can be tailored to meet specific retail needs. „h Scale your solution as your business grows and add stores and distribution centers to help you compete¡Xlocally and internationally. Easily add users and sites with three-tier architecture and integration with other Microsoft technology such as SQL Server 2008. „h Easily operate your business across geographies and locations with flexible deployment options and
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