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Front Desk Presentation

Transcript: FRONT DESK & MAIL ROOM OPERATIONS GUEST POLICY A resident can only sign in 2 guests at a time. Day guests are allowed from 7am - 2am everyday. Overnight guests cannot be signed in any later than 10pm and can stay any night but not more than THREE consecutive nights. GUEST POLICY Residential Sticker for another residence hall**: During the day Student must leave ID and be signed in as a guest. During the day a host is not needed. Ask & record what room they are going to. After 10pm Residents of another hall need to be signed in as a guest with a host. No Residential Sticker/ Any other non-Iona picture ID Student/Guest must leave ID and will need to be signed in by a host resident of the building. The host must come down to get their guest(s). GUEST POLICY CANNOT BE ADMITTED WITHOUT PARENTAL CONSENT FORM Day Guests: Parental Consent Form must be included with ID at front desk Night Guests: Parental Consent Form must be included with ID & guest pass at front desk before 10:00pm *Form can be found on the Iona Residential Life website GUEST POLICY - Under 18 Guests A parent must show ID and be logged in as a guest, but we should not keep the ID. A parent CANNOT be let into the residence hall without the student being physically present (You never know what kind of relationship exists between the two). If a parent is uncooperative, please call Security at x2560 for assistance. GUEST POLICY - Parents RESIDENTIAL STICKERS Residents are to show their IDs at the front desk at ALL times. In order to retrieve their package, residents are to show their IDs to the Mail Room Attendant. CHECKING IDS Guest must leave ID and will need to be signed in by a host resident of the building. The only acceptable forms of IDs are : State Drivers License/Permit w/picture State ID Card w/picture School ID Card w/picture & birthdate Military ID Card w/picture & birthdate We do not accept: IDs with no pictures Passports or passport copies Credit/Debit cards CHECKING IDS - Any other non-Iona picture ID A specific residential sticker color is assigned to every residence hall. The master color code is at every front desk. So, if you are working in Loftus Hall, everyone with a blue sticker can pass. Anyone with any other colored sticker – needs to hand in their ID. RESIDENTIAL STICKERS MAIL ROOM POLICY MAIL ROOM POLICY A resident must present their ID and package slip to retrieve their package. Residents are to wait 24-48 hours for their package to be logged. The mailrooms are open Monday thru Friday. Mornings : 11:30am- 12:30pm Afternoons: 4:00pm -6:00pm Extended Hours, Loftus Hall Only* Mondays & Wednesdays 7:00pm-9:00pm STUDENT EMPLOYMENT SHIFT SUPERVISOR Shift supervisors complete rounds, observe desks and observe mailrooms in order to ensure that attendants are doing their jobs properly and are on time/present to their shifts. They report any poor job performances to the Residence Hall Director for Student Employment. Supervisors are also a great source of additional job support. STUDENT EMPLOYMENT MAIL ROOM ATTENDANT Mail attendants manage the mailrooms within each residence hall. They receive, sort, log, and distribute mail to residential mailboxes. The mailrooms are open Monday through Friday. STUDENT EMPLOYMENT FRONT DESK ATTENDANT Check Identification (IDs) of every single individual entering the residence hall Sign-in and collect ID’s from visitors and guests Collect and Record Overnight Guest passes Ensure the safety and security of access to the residence hall Other relevant administrative functions STUDENT EMPLOYMENT SCHEDULING Our office is still hiring for Front Desk and Mail Room Attendants and Office Assistants that were awarded workstudy. http://iona.studentemployment.ngwebsolutions.com/ APPLY NOW! APPLY NOW! CONTACT INFORMATION Shift Supervisor: 914-817-3183 Security: 914-633-2560 RHD for Student Employment: 914-633-2114 CONTACT DETAILS

Service Desk Presentation

Transcript: Incident Management Does it use a database? Can you customise the branding? Can you do anything right now? Why do we use helpdesk software? Demonstration: Installing and Configuring osTicket on Windows Service Desk Presentation What is the effectiveness of the support feature? How not to answer a helpdesk call Gather Information Answering the Call What to consider when selecting a Helpdesk system To measure performance Many different types of RMM/Automation and Helpdesk software Continued Summary for today Billing and time tracking Accountability What features are required in order to meet the needs of your company? Misc. The theory is over Following up a call Does it have a portal for end users? How easy is it for your IT staff and your end users? What we hope to achieve How reliable is it? Does it have an API? Is it scalable? Can you trial it or have a demo without having to purchase the software? Check email compatibility Identify yourself and identify the caller How effective is the reporting feature? Ask if the user has experienced this issue before Speak clearly What actions can be taken? The process for responding to a incident/query What is the performance like? Is it secure? Inform the user about their issue Is it a convenient time to correct the problem? The importance of a helpdesk and workflow Correct the problem The Help Desk Work Flow What is the severity of the problem? What protections are in place? Presented by Luka Tauvae Is it urgent? Are you able to take action? Listen for key information How easy is it to access the software? Identify yourself How the service desk operates/ workflow Intro Is this a follow up call? (Introduction) How to configure web based software The vendors Does the user have any other queries? How much does it cost? Determine what action needs to be taken If you require more information start asking the user some questions Answer the call within 3 rings How easy is it to customize email templates?

Background Presentation

Transcript: 14th Week Consulting interns can be expensive Time and Money Personal Experience Preliminary Design Stage NFPA 101 and NFPA 13 New and Existing Education, Business, and Mercantile Definition of Project This app would be used to provide interns and recent graduates with an outline of guidelines for how to design and review designs of specific occupancies. With the given time frame, I will be writing the information that will go into the app Begin parametric study: Speak with my mentor and Jason to understand more about what critical variables I could concentrate on for this app. Choose those parameters and begin my study Gather information from NFPA 101 and NFPA 13 for new and existing education, business, and mercantile occupancies. By: Breanne Thompson Next Steps (Continued) Finish preparing for Draft of Analysis Pull together and discuss results of project Draw my conclusions and state future work needed Turn in Final Paper! 10th and 11th Week Turn in my parametric study Begin draft of analysis Map out the process of the app for the key elements 15th Week References Next Steps 7th Week Prepare for Final Presentation Summarize my draft of analysis into presentation Work on how to incorporate a live demonstration for my presentation App Development Background Information 8th-9th Week Continuous Process Objective-C for Apple products Java for Android products 6 months of studying Places to Learn: Codecademy, iOS Dev Center, Android Developers Training Hire App Developer will cost thousands Prepare Final Paper Dive into Shark Tank! 1. http://lifehacker.com/5401954/programmer-101-teach-yourself-how-to-code 2. http://www.bluecloudsolutions.com/blog/cost-develop-app/ 6th Week Background Presentation 12th-13th Week

Background Presentation

Transcript: Real action and accountability Amnesty International Non-state actors/ Rebel Groups?? ...and what about men?? ignoring male rape victims? would rape exist without a man? Weapons of War: Rape UN as an Arena - NGO's - Discussion and dialogue Arena Instrument Actor Critical Thinking Weapons of War: Rape UN as an instrument UNSC Resolution 1820 (2008) UN as an Actor - UN Action Against Sexual Violence in Conflict Weapons of War: Rape Problems with 1820 "Roles and Functions of International Organizations" "Sexual violence, when used as a tactic of war in order to deliberately target civilians or as a part of a widespread or systematic attack against civilian populations, can significantly exacerbate situations of armed conflict and may impede the restoration of international peace and security… effective steps to prevent and respond to such acts of sexual violence can significantly contribute to the maintenance of international peace and security" (UNSC Resolution 1820, p. 2)" http://www.stoprapenow.org/uploads/advocacyresources/1282164625.pdf Background Presentation- Kristin Mann Weapons of War: Rape Brief Insight - used to manipulate social control - destabilize communities - weaken ethnic groups and identities Examples: - Sudanese Militia - Rwanda Genocide - DRC Critical Thinking http://www.womenundersiegeproject.org/blog/entry/the-need-for-numbers-on-rape-in-warand-why-theyre-nearly-impossible-to-get Critical Thinking Increased Data Collection by international organizations - determine humanitarian responses - ensures justice and reparation - provides recognition and dignity

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