Transcript: Director of Operations Julie Pastor/CEO Company Org Chart Bryan Director of GPM Name Greg Director of Business Affairs Name Director of EL Name Pastor/CFO Name Ashley Name Name Will Deborah
Transcript: Mohd Pozi Musa ER/ IR Advisor EM Ganes Thangasamy PPS & ER / IR Manager City, State Imran Razalee PPS & ER/ IR Analyst Proximate WM Sofia Syed Kamaruddin ER/ IR Advisor WM PPS/ ERIR Team Human Capital . Email Address Ahmad Bukhari Mohd Yunus James Gan Sharon Desiree Dayang Asa HR Rem & Ben Analyst . Compensation P&S Advisor Telephone The Professional Life of Renuga Devi Manohar Freddy Godeng Proximate EM Policy Advisor
Transcript: Sales and Support Team Chart Inside Sales: Justin Prather Lead CSR attends Production Meeting Production contacts Lead CSR if there is a delay, question, or issue with a job Proofs and standard job flow goes through CSR that entered the job Exact Reprint: CSR Team can hanlde Gives quote to AE to sell to customer. New Jobs and General Orders: AE Team handles spec sheet and getting quoted. Inside Sales: Marty Meredith Questions What other internal duties will the Inside Sales Rep be responsible for? Creative Department Primary Responsibility Order Entry Customer Communications Proofs Schedule Special Reporting Maintaining ProMail Reports and Orders Billing CSR: Justin Weiss Current Major Accounts Sazerac Heaven Hill Primary Responsibility Existing customer retention and growth Estimate Request and Price Jobs Ensure Clean Hand-Off Primary Responsibilities Team Leader Ensure jobs get in and out of production as efficiently as possible Ensure Clean Hand-off from Sales Problem Solver Roamer / Runner Communicates with production Questions What other internal duties will the Inside Sales Rep be responsible for? Estimating Outside Sales: Brad Wright LIVE JOB HANDOFF RACK Primary Responsibility Existing customer retention and growth Estimate Request and Price Jobs Ensure Clean Hand-Off Current Major Accounts Brown-Forman Amerihealth Humana Primary Responsibilities Generate New Business Primary Responsibility Order Entry Customer Communications Proofs Schedule Special Reporting Maintaining ProMail Reports and Orders Billing Questions What other internal duties will the Inside Sales Rep be responsible for? Primary Responsibility Existing customer retention and growth Estimate Request and Price Jobs Ensure Clean Hand-Off Billing? Leg-work? Action Needed: Create electronic spec sheet that is easy to initiate anywhere by AE. Proof, Print and Ship Date CSR: Lucy Korfhage Inside Sales : Scott Shireman Inside Sales: Earl Shiring Lead CSR: Dan Huff CUSTOMER Primary Responsibility Order Entry Customer Communications Proofs Schedule Special Reporting Maintaining ProMail Reports and Orders Billing Orders Questions What other internal duties will the Inside Sales Rep be responsible for? Handoff Questions What involvment will the Outside Rep have with current major accounts? Do we keep same handoff standards for Outside Sales as we do Inside Sales? Who do they make handoff with ? CSR: Brandon Rodgers Job Status Primary Responsibility Existing customer retention and growth Estimate Request and Price Jobs Ensure Clean Hand-Off Production
Transcript: So, In the grand scheme of my workplace, where do I fit in? The bigger picture This is me! Hiya !!!! To look at it another way... Research Support I am hidden in amongst this section.... I am part of this bit here...
Transcript: James Kang Philip Choo Prof Philip Choo TK Udairam Finance / Facility & Procurement A/Prof Benjamin Ong Willie Cheng Corporate Affairs Edwin Chew CIO Offices Corporate Services JurongHealth CIO AIC CIO CEO Phyllis Yap NHG GCIO Goh Aik Guan Alexandra Health CIO Prof Ivy Ng Corporate Planning Ng Chun Kiam Robert Chew Lim Chin Hu Ong Leong Seng Soh Gim Teik NUHS CIO Goh Aik Guan TK Udairam Ho Khai Leng Patrick Lim Paul Chan Architecture, Integration & Development Kok Ee Lan A/Prof Benjamin Ong Benedict Tan Applications Prof Ivy Ng Alvin Ong Deric Liang Paul Chan Technology Management Legal & Contract Management Teo Chin Seng Julie Lo Francis Fan Talent & Culture SingHealth GCIO Willie Cheng Dr Chong Yoke Sin Ida Lim Barney Lau EHA CIO James Kang Barney Lau Robert Chew Goh Aik Guan Julie Lo Lim Soo Tong Shirley Lim Lim Chin Hu
Transcript: Metro Regional Mgr Christine Fankhanel Member Support Specialist NEW HIRE Email New Member Paperwork Schedule Fingerprinting SC Regional Mgr Jessica Rochen Mankato IGDI/GL Hand in Metro Process Open Enrollment Operations Assistant Jason Garrett NW Regional Mgr Member Files Scanned to Efile Offer Phone Call Central Regional Mgr & Math Corps Mgr SE Regional Mgr Lisa Klossner Rochester Operations Coordinator Ashley Beatty Include language that district will certify completion of background checks. KEY: Math Corps is RED Reading Corps is BLUE Accountant Susan Pedrelli NW Regional Mgr Christa Moszer Moorhead Regional Office Locations Accountant Goalee Xiong Special Projects Mgr Alison Jirik ServeMN Feb Audit Operations Manager Ranee Skinner Child Support Orders Service Verifications UC Claims Member Exits Mid-year Evals Due Finance Director Sue Saunders Interview at site/school Member Institute NE Regional Mgr Program Mgr Connie Moore Conflict of Interest Reading Corps Director NEW HIRE Mid-year Evals Due Send to printer Update Site Recruitment Toolkit Outstate and FBI Background Checks Program Assistant Southern MN NEW HIRE Currently: NC Regional Mgr Proposed Greater MN Mgr Have agreement reviewed by Stacey, ServeMN Master Coaches Charissa, HR & benefits Sue, Payroll Metro Process NC Regional Mgr Kari Gjerde Grand Rapids HR - Member Support Timeline Group Interview with Prog Coordinators February Regional Program Staff fax Interview Questions to HQ? Greater MN Process Recruitment & Outreach Anna Peters Interview at site/school with Program Manager Math Regional Mgr Trisha Boyle Update SIte Agreements Performance Evals Program Mgr Josh Lambrecht Program Assistant Tanya Goretzki Recruitment of Class of 2012-13 • Haberman is creating model • Who is going to implement? Major Concerns with Regard to ServeMN Serve makes backdoor deals with sites, promises members Fails to respect the established timelines of our application process What do we need? An open conversation with Josh and Audrey, agreement on how the process works and our timeline for site set-up the burden of having members coming on late, what is our site application? Sites contacting our legislators to avoid funding cuts Sadie's Departure 1. Site Selection and Management Process for 2012-13. update site agreements, print, mail update site recruitment toolkit website site tracking in QB, selection process meetings 2. Site compliance audits for current program year. 3. Creation of member training calendar for 2012-13. 4. Registration Process for Summer Institute. 5. Update all in-house materials for new program year in InDesign 6. Recruit/Select new master coaches. Selection Process for Members – What is Andrea’s role? Do we have a Member Placement Specialist that coordinates onboarding Need to establish clear work flow from recruitment - application process - member onboarding, member relations & retention - exit December Member Support Specialist Andrea Hokeness ServeMN Fall Audit 10% CE Regional Mgr Justin Motherway St. Cloud SC Regional Mgr Interview Questions faxed from schools December Retention Member Institute Download Timesheets from OnCorps to Efile Program Management: Implementation with Sites 100% Retention (Recruitment & Training) site visits, communication, follow thru, accountability, interface with internal and master coaches, principals, & school leaders Face of the Corps in the Community Program Assistant Northern MN NEW HIRE NE Regional Mgr Lindsey Molstad Duluth Program Assistant Stephanie Hart HR Director Charissa Brudnak Proposed SW Region Mail to Sites by 2/15 January Ramp Up: Where do we add staff, how do we redesign internal staff functions to accomodate growth, especially at regional sites. 5-10 business days E-Verify all SSNs MN Education Corps December 2011 Board of Directors Can't pay some coaches as contractors and others as employees if they do the same type of work. Review Master Coach caseloads Lorien Bollman hire as Literacy Director Kerry Bowman hire as __________________ Master Coach K-3 Master Coach Pre-K Background Checks Internal Coaches February Update Site Agreement for 2012-13 Site Selection - Management draft Master Coaches Executive Director Kathy Saltzman Metro Prog Coordinators Anna Knier Daphne Dokter Kelly LaCore Lindsey Torkilsen Gjeni Stark Julia Quanrud Kristina Tawse Douachee Lee Metro Regional Mgr Spring Online Application Opens Phone Screen Greater MN Process Volunteers Phone Screen Applicants Spring 401(k) Plan Review Have agreement reviewed by Stacey, ServeMN Master Coaches Charissa, HR & benefits Sue, Payroll Member Enrollment: Payroll Health Insurance Child Care Deputy Director Sheila Piippo Applications Reviewed by Program Coordinators Mail Merge & Collate
Transcript: 1 low 10 high Body Body Name………………… Jeff Wardle Facilities Director Alderley Park Head of Essentials FM Peter Anderson Body Body FM Analyst Body Body Essential FM Leadership Team Body Gary Riddell Body Body Security Manager Business Performance Analyst Gadget name ……………………..… Facilities Maanger Associate Director Assosiate Director Body
Transcript: Division One - Cancer Quality Improvement Tel: Email: Clinical Director Andrea Blackburn, PA to Nadine Bleasby & Steve Robson Clinical Lead, Cancer Tel: 01642 835984 Email: email@example.com Steve Robson Telephone: 0191 2823511 Email: firstname.lastname@example.org Quality Improvement Team Tel: Email: Nadine Bleasby Telephone: 0191 2823907 Email: email@example.com CRN North East and North Cumbria Org chart Telephone: 0191 2823203 Email: Justine.firstname.lastname@example.org Kim Hinshaw Justine Smith The Workforce Intelligence function is a crack team dedicated to furthering the intelligence we have about a workforce. The workforce in the Network. Led by Steve Pratt and ably assisted by John Rouse, this intrepid duo fight crime and help older people cross roads. Personal Assistant Telephone: 0191 2823196 Email: Gill.email@example.com CRN North East and North Cumbria Quality Improvement Team Justine Smith, Continuous Improvement Lead Quality Improvement James Pitchford Deputy Clinical Director Nadine Bleasby, Chief Operating Officer Clinical Lead, Children's, Haematology, Reproductive Health and Childbirth and Genetics Tel: 0191 2823203 Email: NENC-QI@nihr.ac.uk Quality Improvement Workforce Intelligence John Rouse, Project Manager Dr Anne Lennard, Clinical Lead - Cancer (Division 1) Lead: Penny Williams, Research Delivery Manager Training and Development Lead The Quality Improvement Team work tirelessly to improve quality across the Network. Contact us to talk about your quality improvement projects, or seek advice and signposting to a whole host of quality improvement tools. Sam Eldabe Steve Pratt Tel: Email: Penny Williams Division Three - Children's, Haematology, Reproductive Health and Childbirth and Genetics Quality Improvement John Rouse Quality Improvement Andrea Blackburn Email: NENC-WorkforceIntelligence@nihr.ac.uk Gill Minto Professor Sam Eldabe, Deputy Clinical Director Anne Lennard Professor Steve Robson, Clinical Director Chief Operating Officer James Pitchford, Project Manager Lead: Dr Steven Pratt, Research Delivery Manager Workforce Intelligence Lead Gill Minto, Project Management Coordinator Mr Kim Hinshaw, Clinical Lead - Children's, Haematology, Reproductive Health and Childbirth and Genetics (Division 3) Executive Lead for Quality Improvement
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