Transcript: 2. The man that was telling a speech he fell off the podium. 2. A place or structure from witch to speak to a group Sentences DEFINITION PODIUM 1. A raised platform from witch a conductor leads an orchestra. 1. Barack Obama used a podium to tell the Americans that the Government shut down.
Transcript: Introduction First skills practice Individual feedback Voice Liberty, Equality and Fraternity --- french revolution “This is not the end. It is not even the beginning of the end. But it is, perhaps, the end of the beginning” - Sir Winston Churchill “Veni, vidi, vici” (I came, I saw, I conquered) – Julius Caesar “The rule is: jam tomorrow, and jam yesterday, but never jam today”- Lewis Carroll Career Path Arguments Executive Managerial Talent Assessment Whining Elie Saab Analyze your audience How to handle them How to handle them Podium Characteristics Training School Listen - Hear Articulate, Informative, Conversational voice tone “Friends, Romans, Countrymen” – William Shakespeare in Julius Caesar “Blood, sweat and tears” – General Patton Our priorities are “Education, Education, Education” – Prime Minister, Tony Blair “I believe …, I believe …, I believe …” --- Obama “Life, liberty, and pursuit of happiness” --- Thomas Jefferson Characteristics Presentation Skills & Public Speaking To inform Supporting Arguments Supporting Arguments Different types of audience Topic-Title Agenda-Outline-Key point Interest Objective (optional) Time (optional) Rules for questions (Audience level) How to handle them Characteristics OnStage Audience Analysis Pictures, DVDs Characteristics Partners How to handle them Success Stories Podium Level Introvert Step 2: Purpose Unfriendly The Motivational speaker relies more on emotional appeal than logical appeal. Motivate the audience and challenge them to do more at a higher level and specify the benefits they can expect if they do so. SoapBox Pictures Executive Coaching Books and Movies Step 1: Audience Performance Presentation Conversation At… To… With… Complainer who finds fault with everything Whine but has no solutions Respond with "Yes, but" to your solutions Don’t take it personally Flatter the know-it-all as a ‘way in’ Use truisms to pre-empt their know-it-all-ism Know-It-All Talkative Audience Analysis Key Point 1 Transition --- 1. Rhetorical questions 2. Phrases such as: By the same token .. This brings me to .. Key Point 2 Transition Key Point 3 Transition Goldilocks and the 3 bears 3 Musketeers 3 Stooges 3 little pigs Main Body Skeleton Conventions, dinners and seminars often include entertaining speakers in their agenda. Ideally the entertaining speaker will also present a serious point in a low-key humorous way. Your primary goal is to make sure that the audience has a great time. Supporting Arguments Key point 1 Transition Key point 2 Transition Key point 3 Transitions Self Awareness Seek common ground and remind your audience about it Convey a positive attitude: don't be defensive, arrogant, or apologetic Remember the Golden Rule: treat the opposition with respect; give credit where credit is due Types of Visual Aids Step 2 - Opener Look- See- Picture, High energy, Inspiring Creative, Animated, Fast, Spontaneous Opener Family origin Notable clients Your purpose is to teach your audience something new or to expand their existing knowledge. Remember to use some humor in these speeches and try to keep it light. To Motivate Reharse Other Statements To Persuade Career Path How many people will attend my presentation? What is their average age? Why are they here? Seniority – position – profile –types The corporate culture/the industry conservative, expressive …etc Awards Visual Auditory Digital Kinesthetic Arguments Stay focused on the presentation, and don't go in long discussion with a whiner, this is a no win situation. Shoes Close They think they know everything about your subject matter They don't even let the audience participate Management and Human Resources Consultancy Training and Development Programs Executive Managerial Talent Assessment Speakers' Corner If you ask a question, give them time to process the answer Invite them specifically or generally to participate Let the extroverts have the first couple of words, but then call on an introvert and ask his or her opinion To inform To persuade/sell To entertain To motivate NEVER Apologize Deliver long opener and statements Make obvious “cliché” observations Present with Low or too high voice and pitch Start with a joke or story not relevant to the subject Use visuals if outline is 3 points or less Use words such as “euh..” Switch visuals on before starting Agenda for Day 1 To Entertain Don't Get Derailed Set Guidelines Address talkative attendee privately and directly (at breaks) Your primary purpose is to influence the thinking or behavior of your audience. Certification Haute Couture Audi Success Stories Step 1 - The four languages: Talkative Introvert Unfriendly/Harsh Whining Know-it all NEVER Skip the close Apologize Present a new point even if you forgot to present it or just an example Key Point 1: Family Origin Key Point 2: Career Path Key Point 3: Success Stories Certification Audience that is inclined to talk most of the time Monopolize presentation time Question every statement presenter make
Transcript: Overview WHAT IS PODIUM? Centralizes Interactions Collects Reviews Creates a Record of Employee Contact Podium is a privately held technology company headquartered in Utah that develops cloud-based software to help businesses modernize customer interactions, such as messaging and customer feedback, and improve their online reputations. Centralized Customer Communication Centralized Customer Communication With Podium, you can conveniently manage and respond to every message across multiple channels, all from one platform. Leads Questions about an existing account Reviews Requests for extra services Requests to set up online bill pay Away messages generated by the automated call notifications Types of conversations Life-cycle of a Podium Lead Lead comes in on Podium CSR Support assigns conversation to appropriate CSR CSR communicates with customer through Podium to set up appointment Lead is scheduled and put in the system Technician goes out for estimate Technician sells service and sends customer a review invitation Customer completes online review and APC gets a notification from Podium The marketing team responds to reviews Respond as soon as you receive the message Double check your spelling and grammar, always send professional responses Should sound like one consistent conversation Texting/web chat is their preferred method of communication, so do not call them unless necessary Practice active listening (reading) and really pay attention to what they are asking Make sure you have the correct information before relaying it Best practices when responding to a conversation on Podium: Best Practices Collecting Reviews Collecting Reviews Conveniently collect reviews on multiple sites using one platform effortlessly with a simple text. Manage all your reviews from within Podium in real-time, so you can instantly respond to customers. Best Practices Best practices for sending review invitations: Ask the customer's permission to send the link and whether they would like it via email or text Send the link while you are still there so that you can walk them through the process if necessary Do not call it a "Podium review" because that is industry jargon that the customer will not recognize. It is best to say "Online review" because it can come from Google, Facebook, Yelp etc. Never send a customer a review link outside of normal business hours unless you are currently servicing their property and they know you are going to send it Accolades Special recognition for positive reviews: Whether you are a technician or CSR, if a customer leaves a positive review for you or mentioning your name, you will receive company wide recognition. This may be in the form of an email, a manager reading the review during a company meeting, or even the marketing department using the review in an ad or promotional materials. Incentives Incentives for reviews: Although technicians are required to send a minimum of 5 review invites per month to be eligible for their commission, that is not the only incentive to send them. Why is it important? Why do reviews matter? Employee Communication CSR/Technician Communication: Throughout the day CSRs and technicians need to communicate with each other often. Texting through Podium prevents the phone lines from being clogged with these calls. Podium also provides a record of your conversation that both parties can go back to for reference
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Transcript: Podium Podiatry Presentation 1st September 2017 Presented by Vishaan Solanki Presented by Vishaan Solanki My Background Graduated from La Trobe University (Melbourne) in 2016 with a Bachelor or Health Sciences and Masters in Podiatry Practice Worked at The Athlete's Foot at Eastland Shopping Centre (Ringwood) for the last 3 years Experienced podiatry placements at community health centres, hospitals and sub-acute rehabilitation centres My Background What is a Podiatrist? A podiatrist is an allied health professional who is trained to assess, diagnose and treat foot and lower limb problems. These may include skin and nail problems, foot and ankle injuries, foot complications related to diabetes and other medical conditions and problems with gait or walking. What is a Podiatrist? Everyone's feet are getting older As we age, we naturally develop more problems with our feet due to normal daily wear and tear of joints, but also because the skin starts to become thin and loses it elasticity, as well as being dry and much more fragile. Everyone's feet are getting older Foot pain can be debilitating. As we only have one pair of feet, it's important to take good care of them. Foot pain can also lead to issues with walking, exercising and mobility. So what about pain? So what about pain? If we have trouble with mobility, this can impact on getting out and about and involvement in social activities which become ever more important as we get older. As long as we take good care of our feet, serious problems can usually be avoided, however, ageing can also mean that we develop other conditions, such as diabetes and arthritis, which in some cases can affect the foot and lead to requiring treatment. Healing may also take longer. Neglecting our feet Neglecting our feet General signs of ageing feet include more regular aches and pains, developing bunions, signs of clawing of the toes along with general circulatory problems. How do I know I have it? How do I know I have it? Keeping toenails cut and under control is key as nails that become too long can press against the end of the shoe and the constant pressure can cause soreness, infection and ulceration. Toenails that have been poorly cut can also become ingrown. How do I prevent it? How do I prevent it? Checking your feet regularly, daily if necessary, and moisturising them (but not between your toes) will help them keep supple. Moisturise those feet Moisturise those feet Keeping warm is also important, but do not warm them too close to the heater! Warm stockings or socks can help and avoid anything too tight which can restrict your circulation or cramp your toes. Wearing fleece-lined boots or shoes or even an extra pair of socks will also keep you warm but do make sure your shoes aren't tight as a result. Bed socks are also a good idea. How to keep feet warm How to keep feet warm Footwear Footwear What should I wear? What should I wear? It is important to wear a shoe which is comfortable, well-fitted and holds your foot firmly in place to give adequate support. A pair of running shoes is the best option as these provide a good amount of shock absorption and stability and also support the arch. Running shoes Running shoes Many people wear slippers if their feet are hurting but this can infact make things worse as slippers encourage you to shuffle rather than letting the joints work as they should. Slippers Slippers Many shoes have cushioning or shock absorbing insoles to give you extra comfort while walking. When buying shoes, ensure that you can put them on and take them off easily. Check heel is held firmly in place , you'll find that a lace, strap, buckle or velcro fastening shoe will give more support and comfort than a slip-on. Casual shoe Casual shoe What common problems will a Podiatrist treat? Callus What common problems will a Podiatrist treat? Calluses - how do they happen When we walk or stand, our body weight is carried first on the heel and then on the ball of the foot, where the skin is thicker to withstand the pressure. When this pressure becomes excessive, some areas of skin thicken in the form of corns and callus, as a protective response to the body's reaction to the friction of skin rubbing against a bone, shoe or the ground. Some people have a natural tendency to form callus because of their skin type. Elderly people have less fatty tissue in their skin and this can lead to callus forming on the ball of the foot. Calluses - how do they happen Warts are very different to corns, and are not caused by pressure or friction. They can occur on our hands and anywhere on the feet. They are treated much differently to corns/calluses. Often podiatrists will freeze them or will use an medical ointment to treat warts on the feet Warts Warts The most common nail problem a Podiatrist will see is an ingrown toenail. Nail Pathology Nail Pathology Diabetes - how does it affect the feet Diabetes is where someone who is unable to have adequate control of their blood sugar
Transcript: VIP 6 GALA VOLUNTEER 9 Ballroom Entry 1 KIM HOCKEY FLOATS VIP 10 VIP 9 VIP 8 GALA VOLUNTEER 9 KIM HOCKEY FLOATS Registration Table GALA VOLUNTEER 9 Music Music VIP 7 GALA VOLUNTEER 2 GALA VOLUNTEER 3 VIP 4 GALA VOLUNTEER 6 VIP 10 Ballroom Entry 1 PODIUM Magician VIP 4 VIP 5 VIP 4 GALA VOLUNTEER 5 BHANGRA VIP 4 VIP TABLE VIP 7 Registration Table GALA VOLUNTEER 2 VIP 10 Ballroom Entry 2 VPA GALA VOLUNTEER 4 Ballroom Entry 1 VIP 9 VIP 4 7-7:05 PM VIP 6 VIP 9 GALA VOLUNTEER 9 PODIUM GALA VOLUNTEER 3 Yvonne Tabin - Doors open - Magician wanders. One volunteer stays with him - VIPs seated. One volunteer. - Two volunteers at Reg table - Two volunteers at each entry (total of four volunteers) Ballroom Entry 2 VIP 10 Registration Table Ballroom Entry 2 CAUCE PRESIDENT VIP TABLE VIP 6 - Bhangra leaves centre stage. One volunteer. - Yvonne introduces CAUCE president. One volunteer. - Two volunteers at each entry (total of four volunteers) - One volunteer stops music. Ballroom Entry 2 VIP 5 VIP 9 Ballroom Entry 1 VPA GALA VOLUNTEER 5 VIP 6 VIP 6 GALA VOLUNTEER 5 DANCE FLOOR Ballroom Entry 2 GALA VOLUNTEER 6 VIP 4 - VPA sits down. One volunteer. - Dinner is served. - Two volunteers at Reg table. - Two volunteers at each entry (total of four volunteers). - One volunteer begins dinner music. Ballroom Entry 1 VIP 8 VIP TABLE VIP 8 VIP 6 Music 9-9:30 PM GALA VOLUNTEER 5 VIP 6 VIP 7 GALA VOLUNTEER 5 GALA VOLUNTEER 3 VPA PODIUM VIP 5 Yvonne Tabin KIM HOCKEY FLOATS VIP TABLE VIP 8 VIP 8 KIM HOCKEY FLOATS VIP 7 GALA VOLUNTEER 4 - Yvonne sits down. VPA gives come remarks. One volunteer. - Two volunteers at Reg table. - Two volunteers at each entry (total of four volunteers). - One volunteer at music station. Music VIP 8 GALA VOLUNTEER 6 GALA VOLUNTEER 9 - CAUCE president presents lifetime achievement awards. One volunteer. - Two volunteers at each entry (total of four volunteers) - One volunteer stops music. KIM HOCKEY FLOATS GALA VOLUNTEER 4 VIP 8 GALA VOLUNTEER 1 Ballroom Entry 1 GALA VOLUNTEER 5 VIP 5 GALA VOLUNTEER 2 Yvonne Tabin GALA VOLUNTEER 3 GALA VOLUNTEER 6 Registration Table VIP 7 GALA VOLUNTEER 5 Yvonne Tabin VPA GALA VOLUNTEER 3 Registration Table 7:10-7:20 PM GALA VOLUNTEER 9 Registration Table Music GALA VOLUNTEER 4 VIP 5 VIP TABLE PODIUM 8:37-8:40 PM GALA VOLUNTEER 3 VIP 10 VIP 6 - Yvonne introduces VPA. VPA steps onto podium. One volunteer. - VPA gives welcome speech. - Two volunteers at Reg table - Two volunteers at each entry (total of four volunteers) - One volunteer stops music. VIP TABLE GALA VOLUNTEER 9 VIP 5 PODIUM CAUCE PRESIDENT DANCE FLOOR GALA VOLUNTEER 1 Music DANCE FLOOR Registration Table Music Music 7:05-7:10 PM VIP 9 GALA VOLUNTEER 6 VIP 10 PODIUM PODIUM GALA VOLUNTEER 2 VIP 4 GALA VOLUNTEER 4 Registration Table Yvonne Tabin KIM HOCKEY FLOATS 8:30-8:37 PM GALA VOLUNTEER 5 VPA VIP 7 VIP 4 Yvonne Tabin VPA GALA VOLUNTEER 1 CAUCE PRESIDENT VIP TABLE VIP 6 CAUCE PRESIDENT DANCE FLOOR GALA VOLUNTEER 4 DANCE FLOOR VIP TABLE - Magician is escorted out. One volunteer distributes payment. - Yvonne gives dinner welcome. One volunteer. - Two volunteers at Reg table - Two volunteers at each entry (total of four volunteers) - One volunteer stops music. VIP 10 VIP 7 GALA VOLUNTEER 9 GALA VOLUNTEER 3 VIP 4 PODIUM GALA VOLUNTEER 4 KIM HOCKEY FLOATS VIP 4 GALA VOLUNTEER 6 CAUCE PRESIDENT KIM HOCKEY FLOATS GALA VOLUNTEER 3 GALA VOLUNTEER 2 Yvonne Tabin GALA VOLUNTEER 6 VIP 8 Yvonne Tabin VIP 9 Music Ballroom Entry 2 VIP 9 6:00 -7:00 PM 7:20-8:30 PM VIP 9 CAUCE PRESIDENT DANCE FLOOR VIP 10 VPA GALA VOLUNTEER 6 Music PODIUM PODIUM PODIUM KIM HOCKEY FLOATS VPA KIM HOCKEY FLOATS DANCE FLOOR Music Ballroom Entry 1 CAUCE PRESIDENT - Doors are closed. - All volunteers gather for last review of tasks. - One volunteer begins music. - Two volunteers at Reg table. - Two volunteers at each entry (total of four volunteers). - Two volunteers check decor. Ballroom Entry 2 GALA VOLUNTEER 9 GALA VOLUNTEER 4 9:30-12AM GALA VOLUNTEER 5 VIP TABLE Ballroom Entry 2 - Bhangra is escorted out. - Two volunteers at each entry (total of four volunteers) - One volunteer rocks out some tunes. GALA VOLUNTEER 3 - Second Bhangra performance and lessons. - Two volunteers dancing. - Two volunteers at each entry (total of four volunteers) - One volunteer facilitating music. GALA VOLUNTEER 5 VIP 10 GALA VOLUNTEER 6 VIP 8 GALA VOLUNTEER 6 5:30-6 PM VIP 9 Ballroom Entry 1 GALA VOLUNTEER 4 Ballroom Entry 2 Ballroom Entry 1 GALA VOLUNTEER 5 VIP 5 - Dessert is served. - First Bhangra performance. One volunteer - Two volunteers at each entry (total of four volunteers) - One volunteer stops music. Ballroom Entry 1 GALA VOLUNTEER 4 VIP 7 Registration Table VIP 10 VIP TABLE CAUCE PRESIDENT VIP 9 KIM HOCKEY FLOATS DANCE FLOOR VIP TABLE GALA VOLUNTEER 3 VIP 7 VIP 5 Ballroom Entry 1 DANCE FLOOR GALA VOLUNTEER 9 GALA VOLUNTEER 4 GALA VOLUNTEER 3 GALA VOLUNTEER 9 Yvonne Tabin VIP 8 Ballroom Entry 2 8:40-9 PM Yvonne Tabin Registration Table VIP 5 Registration
Transcript: Can you think of any news stories from the past six months, which affect or involve young people? When issues that affect young people come up in the news, how often do you hear their voices? According to the Youth Media Agency's submission to the Leveson Inquiry, around 70 per cent of all references to young people in the media are negative. 'You mean I have to listen to someone talking who I don't know, playing music I've not picked, in an order I've not decided?' A variety of voices, backgrounds, opinions and experiences A UK-wide team of young people who are under 25 and who want experience in broadcasting. With no reporters and no adults, Podium podcasts feature the voices of ordinary teenagers from all over the UK talking honestly about the serious and the silly. Podium is a daily podcast, featuring only the voices of the under 20s, created by broadcast journalism students from across the UK Johanna Derry Editor, podium.me.uk Twitter podiumme Facebook podium.me Audio gives a level of anonymity to young people. It allows them to speak without feeling self-conscious about whether they're being judged on their looks. weekly vox pops Why podcasts and not radio? In the aftermath of the riots, Podium's Founder Camilla Byk decided she could give young people a positive platform where they could air their views. That platform is podium.me features But we think there's more to the under 20s than hoodies and A* achieving blondes in the UK How does it work? Why audio? We're familiar with the stereotypes of young people
Transcript: Easy to use Interface 0476812969 80 Videos / Webinars (over 50 hours of content) Targeted training & help on specific topics or tasks on Podium Increase in the amount of information that can be entered into Client Needs Analysis and Preliminary Assessment fields. Increase from 255 - 1000 characters. Data Mapping To NextGen Apply Online Don't forget to send your feedback and suggestions through to us!! Drag & Drop File Upload World Class Marketing Templates Commercial Lending Worksheets 5 Million to spend on Podium in 2017 Serviceability Calculators Create a Google account, search podium knowledge on Youtube and hit subscribe Build on what we have already done. Product Level Commission to Application Linking Data Flow / Capture Improvements APRA regulation (APG223) impacted H.E.M 34 calculators changed Podium has the most integrated serviceability calculators in the industry Podium can now capture and pass through BSB and account information for Assets NextGen made our requested changes in November '16 that took us to 99% High Availability Commissions to CRM Ability to capture and submit insurance referrals to Allianz Integrated into Podium CRM. Referrals are saved against client & application Total of 3,500+ leads have been referred to Allianz since inception Data Flow / Capture Enhancements Continued Filter Incorrect or incomplete application status's from Lenders Flag Assets that are to be sold prior to Settlement. Back Up Podium Server Campaign Monitoring so you know what is scheduled to go out 20+ auto campaigns Podium Knowledge - Youtube Channel Application Level Commercial Lending Reporting Insights Personalised Communications To Activate on your Podium please send request to Advantedge.email@example.com Device Responsive 14 of these campaigns also have an SMS option Identify expenses that commence after Settlement Podium to NextGen - apply online has shown 96% of data currently maps successfully Electronic Lodgement Equipment Finance Device Responsive Lender Application Status Filter A back up server to flip the switch to should something impact on the performance of Podium Allianz Insurance Referrals Podium Production Server Personalisation of template
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