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Performance measurement

Transcript: FEWA; Federal Electricity and Water Authority’s Performance Measurement Strategies and practices Performance Measurement HRMT-311—2110-201602 Dr Rommel Sergio Done by Alaa Gamal University ID 200003406 “To be effective and yield results for your business, performance management must be a year round process with no end.” — Peter Drucker Performance measurement and leadership The Top-Down Appraisals Communication Performance measurement and leadership The Top-Down Appraisals Communication Conclusion and Recommendations FEWA has been the main operator to provider electricity and water to the northern emirates and the eastern side of the UAE since 1999 under the accreditation of the ministry of electricity and water with persuasive aims in delivering their services in a high level of quality, balancing production and distribution costs with consolidating existing strategies of variable prices and promoting revenue collection processes It’s often that the implications of measurement systems fail over time and become less valuable, because those systems succeed, managers tend to have a shortage in the skills that needs to be analyzed. The procedure then becomes complex, they then start to add new measures without omitting obsolete measures. Every interlinked, interpreted affecting factor to the process in the organization must be regularly updated to meet the needs of the market demand. 60% of the jobs formation of the authority are hazardous jobs, the concentration on safety measures in the strategic performance measurement plan is fundamental to insure the most accurate performance measurement without any obstacles. Before starting work, after work completion, workplace requirements, , intensity of light, ergonomics, personal protective equipment, before, during, and after excavations, working at heights, and the use of lifting and crane equipment. Solutions implemented to rectify the issue/problem Current performance measurement strategies and practices The current adopted key performance indicators are the balance scorecards. Each KPIs set differs by the differentiation of each departmental performance needs. Those were set in collaboration and agreement between the line manager of each department, the human resource managers, and the director general of FEWA, setting a strategic framework that measures financial and non-financial measures, defining action plans, objectives, prospected results and incentives, all described by cause and effect relationships. Current performance measurement strategies and practices Challenges the company has been facing Introduction

Performance Measurement

Transcript: Targets Screen all City-owned property to identify potential risks and liability related to environmental contamination Quantify financial liability associated with contamination Respond to requests from business units regarding specific City-owned properties Outputs initiatives, education campaigns Why measure performance? Objectives Objectives are broad goals that set the direction for a program or service. E.g. Mitigate the impact of our business on air, land and water. Strategic outcomes environmental footprint, culture of stewardship The world is your performance measurement oyster. Processes partnerships, requests from customers Example: Green Office Indicators Indicators are so much fun! Intermediate outcomes waste diversion, energy consumption, attitudes of staff Inputs staff time, capital dollars invested Targets set a specific direction, goal and timeline for an indicator. E.g. 20% reduction in corporate greenhouse gas emissions by 2020. Indicators promotes fuel efficient behaviour to reduce costs and GHG emissions training program for employees using a driver simulator focuses on idling, tire maintenance, efficient routes, etc. education campaigns Aims to increase public awareness and understanding of environmental issues and how citizens can take action Youth engagement through Mayor's Environmental Expo and Eco Leaders conference Other conferences, workshops and campaigns Review development applications to ensure environmental conditions are compatible with proposed land use Liaise with regulators, applicants and environmental consultants Provide input for Area Structure Plans and Area Redevelopment Plans Track progress over time Make informed decisions Understand how your work contributes to long-term outcomes Communicate your success Immediate outcomes awareness of program, participating employees Performance Measurement Green Driver Environmental Development Review Contaminated Sites Screening Environmental Education Sustainable Procurement Indicators are specific observations that are used to measure a program or service. E.g. Corporate greenhouse gas emissions Ensure goods and services purchased by the corporation meet environmental and ethical standards Conduct research and evaluations of vendor submissions Offer pilot programs to test new products Deliver awareness campaigns There are many different ways to measure progress. Indicators can be developed for program inputs, processes, outputs, or outcomes. Split into four teams. You will have 5 minutes to brainstorm as many indicators as possible. Be creative!

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