Transcript: Master Thesis Project By: M.A.J. Bodelier "A master thesis focused on discovering balanced scorecard categories to be implemented within the elderly/home care organizational context to foster business process innovation" 12-07-2017 AGENDA AGENDA 01. 02. 03. Refresher & main research question Methodology results discussion Limitations and future research Implementation advice MeanderGroep Refresher Refresher Main research question: “Which balanced scorecard categories have to be implemented within the business process landscape of the elderly/home care organization MeanderGroep to foster business process innovation?” Trends Trends Shift to more care at home Technology & Innovation Small scale care giving environments Trends up to 2020 E-health solution Effects Business process restructuring Manage employees Higher effiency in use of resources Implement innovation and many more... Effects BPM Business Process Management BPM & Innovation Strategic management tool Balanced Scorecard (BSC) Significant part within BPM are... Enabler of Business Process Innovation Performance Measures BPM Context Elderly/home care organization context Non-profit & additional characteristics Non - Profit Purpose Ownership Control Accountability Additional characteristics Non-standard B2C situation Stakeholders Methods, Results & Discussion Methods Results & Discussion Methods Methodology 2 Data collection parts Context of MeanderGroep and the N&C cluster 3 assessments First 1. Contextual assessment 2. Six core elements 3. Maturity Model Quantitative & Qualitative data collection Second 1. Survey 2. Interview Survey Survey Discriptive nature Quantitative and Qualitative Employees of Cluster Nursing & Care within MeanderGroep response = 321 Interview Interview Explorative nature 3 Themes; 1. Current performance measures 2. Improvements on these 3. Additional performance measures Results Results Results from both data collection method First data collection method First data collection method Business Process Maturity Model (BPMM) Context + core elements = BPMM *"Business Process Maturity Model (BPMM), (OMG, 2008)" Level 5: Innovating Level 4: Predictable Level 3: Standardized Level 2: Managed Level 1: Initial Innovation management Capability management Process management Work-Unit management Inconsistentmanagement Innovative practices Optimized practices Standardized practices Repeatable practices Second data collection method Survey results Lack of Availability and inconsistency of the data Insufficient clarification on functionalities Lack of interest Investment in reliable software with more functionalities Better education about meaning and use of performance measures Raise employee engagement Interview results Employee satisfaction Customer satisfaction Formation (staff size) related performance measures Employee orientation Customer satisfaction and Customer focus Organizational flexibility (part of Internal business processes reliabilty, flexibility, and quality) Organizational readiness Semi-succesful existing performance measures 3 desired balanced scorecard categories 3 different issues to concern and proposed best practices Conclusion Conclusion Answered the main research question Found theoretical and managerial implications Created an implementation advice General Discussion Discussion Theoretical implications Too much focus on Financialy oriented performance measures 3 desired performance measurements 3 relevant balanced scorecard categories Critical view Theoretical implications Managerial implications Carefully analyze organizational context important to concern when implementing performance measures 1. Availability and consistency of the data 2. Sufficient clarification on functionalities 3. Creation of interest and commitment Managerial implications more to come after implementation advice... Limitations & future research Future research Too short time horizon between survey and implementation Suggested perfomance measures during interview Limitations Limitations Validate the found balanced scorecard categories Context specific? Future research Future research Advice Implementation advice JAN FEB MAR PDCA cycle PM-team Performance Measurement team Implementation in BPM strucuture Realizing Innovation Through PM team Securing within process management structure Acting upon results Job Demands Resources model KEEP IN MIND KEEP IN MIND 01. 02. 03. Availabilty & consistency Sufficient clarification on use Create commitment and engagement To Do To Do Pitch the implementation to cluster director Nursing & Care Determine follow up process Future research suggestions Validate implementation approach Generalize Implementation approach Significant and context related relationships within JDR-model Future research suggestions
Transcript: Introduction Developments in Labor Governance Approaches to the Study of Compliance with International Labor Standards Literature Review state hybrid Theory and Hypotheses Institute for Labor Studies Fostering Voluntary Compliance: An Assessment of the Labor Laws Compliance System 2015 Theory: Performance Assessment of Labor Governance Regimes Historical Comparison Research problem and objectives Relevance and importance of the study Summary and Conclusions "Why do firms comply (or do not comply) with international labor standards?" Developments in Labor Governance Findings and Analysis Approaches to the Study of Compliance with International Labor Standards Normative Framework on Workers' Rights and Labor Standards Methodology SINGLE CASE STUDY The operation of the normative framework tightens the network of rules and reduces labor laws circumvention... However, it has not yet fully pushed enforcement of ILS to a regime that goes beyond self and voluntary regulatory strategies as typified in the Philippines... The Changing Behavior of Firms Findings and Analysis self Literature Review Limitations Anke Hassel and Nicole Helmerich Institutional Change in Transnational Labor Governance: Implementing Social Standards in Public Procurement and Export Credit Guarantees 2016 Performance Assessment of Labor Governance Regimes Research hypotheses Rationale (Relevance and Importance of the Study) How the behavior of firms changed in the points of transition to a new labor governance regime despite the existence of international labor standards... even with sophistication of compliance systems... the horrors of the Kentex tragedy still continue to haunt workers under precarious working conditions... Hypotheses Research Design Hypothesis 2 The Philippine government transitioned to a voluntary labor governance regime because of the increasing pressure from transnational standard-setting institutions. This served as a window of opportunity for the ruling administration at the time of transition to re-establish its credibility and relevance in labor governance. Further, contrary to theory (Hurd 2003, Hassel 2008), firms comply more with the traditional regime of labor regulation than the private regime. Further Research Further research should look at the use of other methods Observational methods can be used to establish a causal link on the effect or impact of labor governance regime (mandatory, voluntary or hybrid) to the behavior of firms A transition to another regime may provide the opportunity to use econometric tools such as difference-in-differences to establish the effect of transnational regime (treatment) to the behavior of firms versus the effect of voluntary regime (control/counterfactual). Researchers can also look at the aspect of corruption in analyzing why labor laws compliance systems fail to protect the rights of workers. Rapid evolution of the labor market due to technological change and the consequent increase of non-standards forms of employment (worthwhile field of further research: labor laws compliance) THANK YOU Hypothesis 1 The normative framework on workers’ rights and labor standards demands different levels of commitment from firms addressed at so many levels – global, national and firm – that tightens the web of rules and reduces the possibility of circumventing labor laws. However, this normative framework did not push state enforcement to a regime that goes beyond self and voluntary regulatory strategies. Contributions Different factors induced the transition from one labor governance regime to another. Firms comply more with the traditional regime of labor regulation than the private labor governance regime. Literature Review How do international and domestic level standards, rules and regulations affect labor governance at the level of state enforcement? Anke Hassel The Evolution of a Global Labor Governance Regime 2008 Case Selection 1. The extent the country has mainstreamed ILS to the national level 2. Prevalence of work-related accidents 3. Transition from a mandatory to a voluntary labor governance regime How international and domestic level standards, rules and regulations affect labor governance at the level of state enforcement Summative Assessment of Firms' Compliance with International Labor Standards Normative Framework on Workers' Rights and Labor Standards The Evolution of Labor Governance and the Changing Behavior of Firms Mechanisms of Enforcement and Compliance with International Labor Standards: What Do They Demand from and Offer to Firms? Summative Assessment of Firms' Compliance with International Labor Standards Miguel Luis U. Arias Why do firms comply with international labor standards? How the mechanisms induced compliance with ILS Theory and Hypotheses Case Selection and Limitations How the demands of the mechanisms correspond with the behavior of firms Unit(s) of Analysis: Labor governance regimes (VEF, LSEF and LLCS) Research Design The Evolution of Labor
Transcript: 06/28/2015 Master of Business Administration (MBA) Thesis Defense Prepared by: Zhaxylyk Saya ID #: 20132541) Employee satisfaction in financial sector of Kazakhstan Thesis entitled:
Transcript: Master Thesis Defense Common points of Agreement: - World consisting of two kinds of states called “center/periphery”, “dominant/dependent”, or “metropolitan/satellite” states. -External forces are the most important factors when it comes to economic activities in the underdeveloped nations. -Each state has its own individual “clear, national economic interest”, which can only be satisfied by meeting the needs of the poor, and not the private interest of the elites and government Aim of the Thesis: - Better understanding and a clear overview of the dependency theory in general. - Discover the reasons of the evolution of the theory both in Latin America and Africa. - To reveal some of the consequences of the dependency thinking in the developing world. Poverty after decolonization Chilean sociologist HISTORICAL BACKGROUND General Definition: - A developmental theory from the 1950-60s. - The existence of a “core-periphery”, North versus South world system view. - Developed countries modernizing at the expense of under-un-developed countries. American-Marxist Economist Brazilian economist and socialist Research Methods: - Extensive review of current and short-past literature, including relevant books, academic articles, international organization program schedules and presentations. - Review of statistical data regarding the subject. I. 16th-19th century colonization introducing: - First the ideas of developmentalism, progress, and modernity, -Then the ideas of free trade, and national sovereignty Created By: Renáta Bacsó Mentor: Johannes Maerk Vienna, 2012.10.25 CHILE II. 20th century US slowly expanding over Latin America. III. Cardoso's "new dependency" evolving because of the technological dependency. MY CONCLUSION - Overdrawn attention given to capitalist imperialism -Typology of “exploiter and exploited” exaggeratedly simplifies the global world’s participants -Ignorant towards important internal factors like culture, and population demographics PAUL BARAN ANDRÉ GUNTER FRANK Enzo Faletto KENYA American political sociologist - Underdevelopment is a result of international capitalism. - Political, economical, and social structures of the poor states are shaped externally. - "Development of Underdevelopment" -Difference between “underdeveloped” and “undeveloped”. A need for a 2nd decolonization HISTORICAL BACKGROUND - "Economic Surplus" -Backwardness of countries is due to the misuse and waste of this surplus. -Critical approach towards colonialism. FOLLOW-UPS - Part of the region of "Africa of the labor reserves” - Holds features of "classical dependency" as well as "dependent development" - The economic system's road to independence. Efforts being made The Dependency Theory - The host country of ECLA -Experiment for the new reforms -Brief time of success, then huge decrease of growth -Frank's theory of a "satellite-metropolis" system was also based on a case study of Chile One big project for 3 different regions: (Samir Amin's division) - "Africa of the colonial economy" - “Africa of the concession-owning companies” - “Africa of the labour reserves” The Latin-American Perspective CRITICISM HISTORY OF THE THEORY - Modernization Theory: "evolutionary stages" of development Criticized not only by Dependency Theory, but: -World System Theory (as well): Only one kind of social system in the World -- The Capitalist World Economy. - Early 1950s, Santiago, Chile, ECLA - Raúl Prebish - First became popular as a critique Overview: - 1st theoretical part: main elements, protagonist and critical points. - 2nd applying part: Case studies from South-America and Africa. - Final Part: relevance of dependency theory today. PETER EVANS -"Associated dependent development"- Development IS possible withing dependency. - Typology of existing national societies. - 3 stages of economic history of the periphery. Thank you for Your Attention! FOLLOW-UPS 18th century colonization: - cheap labour, raw materials, and free land for industrialization - Africa as part of, but also the file-closer of the World economy -Rural areas, not valuable were ignored THE SUB-SAHARAN-AFRICAN PERSPECTIVE -Establishment of African Union - Announcement of NEPAD -Establishment of the Commission for Africa Fernando Henrique Cardoso - High hopes in the beginning - Negative turn in the 1970s -Forgotten in the 1990s 2 Eras of Dependency: -Radical Marxist influenced stream -Non-Marxist, Structuralist stream German-American Historian and Sociologist Wars and organized violence
Transcript: Findings H1: 'Playing a game' (X) fosters co-creation (Y) in an artwork-event H2: Participant-centered approach in Gamified Interaction (X) is a necessary condition to the occurrence of a gamified artwork-event (Y) Connection to art Dominique Vinckenbosch "How does Gamified Interaction allow participants to co-create digital artworks?" Thank you Results Media Arts: contexts of games, HCI and interactive art Qualitative analysis: comparative method, within-case method of analysis and embedded multiple-case study August 29, 2019 H1 confirmed H2 rejected Master Thesis Defense Presentation Analysis Gamified Interaction How does Gamified Interaction allow participants to co-create digital artworks? "The deliberate application of game design elements to interaction (or interaction-passing reaction or tricked interaction) taking place between two parties (respectively a human audience and the other one being of digital nature), and from which will result an artwork-event. The implementation process is made according to the audience's personal expectations of a successful interaction (art) experience"
Transcript: How to adapt Agile philosophy to communication of work process in a large international banking company using offshore resources? Presented by : Kader Ait Ali SLimane Master thesis supervisor : Angelo Steffenel Company supervisor : Donat Watine Master thesis defense Introduction Introduction The group BNPP Organization of the support group u Support function provide cross-functional support to all the activities of the BNP Paribas group. Context of the mission I work as assistant project manager on VINCI AE where : Both project and maintenance team are located in Montreuil The business is located in Madrid The developers(IBM) are located in Romania Motivation and context of the work Mission Research method To answer the problem statement, I tried to exploit different approches to gather knowledge such as : Submit surveys to both project and development teams Meeting agile coaches Discuss with project manager who have already work in similar context Read many articles on the subject Research Methodology State of the art State of the art Offshore's Features Offshore's Features The reduction of the cost The promise of saving 30% to 50% of the cost of a project by relocating it The salary costs Other factors related to relocation The reduction of the cost Difference Cost day/man between France and offshore = 50% The price of the m² The Workstation equipment All costs related to the presence of employees on the premises of the company The Quality Offshore companies are highly certified Currently India is the first country in the world in number of certified CMM Level 5 companies Increased global level of corporate project management abroad Certification + Technical skills = Quality ++ The Quality Favorite's places for offshoring services India is the main destination thanks to its level of certification, its level of English and the support of the government Favorite's places for offshoring services Romania thanks to its French-speaking developers as well as the large IT service companies that are located there The Maghreb (mainly Morocco) thanks to its French-speaking computer scientists. However, the level of certification is not yet high enough Russia, Poland and Ukraine thanks to their large human reservoir. However, the language remains a blocking factor Offshore's Constraints An offshore project involves risks and constraints : Offshore's Constraints How to communicate easily and efficiently The distance Language & Culture How do we not lose sight of the state of development The tunnel effect amplified by the distance How to involve offshore teams in the project How to prevent conflicts between "offshore" and "on-site"? Agile Philosophy Agile Philosophy The origins 2001 is the year of the definition of "Agile Methodology" and its founding concepts The origins Over Over Over Over Time to market Change is unavoidable ! Time to market Mobility of actors Evolution of requirements Technological evolution Mixing Agile & Offshore paradigm Mixing Agile & Offshore paradigm An answer to the Offshore's constraints What is the interest of agile methodologies for the development of an offshore project? Project Management : The practices of short iterations and integration allow this transparency Response to expectation : short iterations and working functionality by functionality allow users to quickly show features that work Management and Productivity : the attention paid to developers promotes this motivation and promotes their full participation in the project. An answer to the Offshore's constraints Avoid tunnel effect Provide visibility at all levels A better integration to the offshore's team Membership and the sense of participation in the project of the remote team The transfer of functional knowledge This transfer is a guarantee of quality of the delivered code but also of increased productivity Agility decreases project risk due to remoteness Agility helps to fight the syndrome "away from the eyes away from the heart" A better integration to the offshore's team Case study Case Study Vinci AE 6.1 Release What are the goals of the new functionality "Export Layer": Secure data transfer to the reporting system Respect the safety standard Simplify the transfer of a large amount of data Users with the right jurisdiction will be able to launch a data export which will be automatically transferred Vinci AE 6.1 Release Communication with the business Physical meetings / Phone calls / emails / instant messaging Informal communication Direct communication Friendly RelationShip Trust between the two teams Work habbits Communication with the business Communication with the developers Workshops between the two teams in order to give the knowledge to the developers Callconference / Mails Only screens of the requirements were shared 2 languages were used The 2 project managers of both teams were in front Cultural aspect appeared No physical meeting More informal communication during the test phase Communication with the
Transcript: 5 4 2 3 Master Thesis Defense August 15th 2019 By Tommy W. N. Ech-Knudsen Niels Bohr Institute, University of Copenhagen The Relationship Between Course Learning Goals, Course Content and Student Career Planning 1 Introduction Introduction Identifying a challenge Some danish physics graduates end up regretting their choice of education . " How do students determine the best physics education for themselves? " Academic fields are becoming increasingly more complex and more interdisciplinary . Research in STEM is increasing , therefore more fields open up . More and more students apply for higher education , but STEM still has a high dropout rate . Post graduates who have become specialized within their field have a greater success in the job market , and are more satisfied with their job . Research Outline " 2016: Developed an idea for a program model that could act as an educational planning tool. " 2017: Presented the idea for Linda and Jesper whom suggested it could be a master thesis project. 2018: Pilot test of the model on a physics course, supervised by Linda Udby. 2018, thesis start: Began development of the model for use on the physics bachelor education. 2019, thesis end: Model successfully applied to the physics bachelor education with meaningful results. The idea I have is to define the student knowledge such that I can create a knowledge map for physics at University of Copenhagen. Research Questions Framework Framework of Research Educational Structure Students plan their education primarily through course picking. Other factors such as interactions with students and professors, or on-campus events may influence student experience. Courses are chosen from the UCPH Course Catalogue. Courses are placed in blocks and are 7.5 ECTS each. A full bachelor education at UCPH totals up to 180 ECTS, thus 22 courses and a 15 ECTS BA project. Students choose specialization right away. Out of 22 courses, 14 are mandatory, 6 are limited choice and 2 are open. The tool-box defines what a student can do post graduation. Course Description Page Example of a course description page. Students use these course description pages to guide them when structuring their education. Intended learning goals and content contain the information important for building ones tool-box and thus what they will use post-graduation. Educational Conflict? Students plan their education themselves and are responsible for seeking rules and guidelines. (...) not only is there movement of knowledge, but also transformation of knowledge.  - Winsløw, Didaktiske Elementer " " It is students own responsibility learning to read and understand course description pages on the UCPH course catalogue. (...) universities offer courses in an annual sequence. An unintended consequence (...) is that a poor grade in the prerequisite course sets the student back by an entire year.  " " Courses Small-Scale Education Research Methodology Methodology: mixed-method survey about the course description page from the student perspective. Answer rate: only 59 students completed the survey, less than 20% of physics bachelor students. Results are preliminary. Answer type: most of the quantitative questions were of a Likert-scale type. Research Results 1/5 Question Batteries: analyzing Likert-scale data using heatmaps of matrices. Features: Avoids the assumption that distance between answers are linear, and heatmaps make it easy localizing distribution trends. Research Results 2/5 Students mostly interested in object in nature and workload focus. More than 60% of the sample ranked these important or higher. Course placement significant enough that about 75% ranked it moderately important or higher. Object simply refers to a variable, data structure or function. " " Research Results 3/5 Students mostly satisfied with course descriptions and course requirements. Almost 50% of the sample agreed. Some students disagreed with course descriptions for educational planning and course workload expectations. Almost 1/3 of the sample disagreed. Need for large-scale educational planning tool? Research Results 4/5 Students mostly satisfied with progression of physics education. Average 95% ranked mathematics, problem solving and understanding agree or higher. Not enough coding in the physics bachelor education programme? Only coding had a large spread and a significant amount of people disagreeing. Research Results 5/5 Students mostly interested in work method and object in nature. Average 70% ranked them important or higher. Course placement still significant with more than 60% ranking it of some importance. Block placement an institutional obstacle working against specialization of tool-box? Network Large-Scale Education Research Methodology Methodology: mixed-method network analysis off the course content and ILOs from the teacher perspective. Why networks? useful for graphing large complex non-homogeneous data sets as well as
Transcript: This view is used in the EU and the US Still the merger was allowed to go through because there was no negative effect on competition Master thesis Presentation Modernization in 2004 Consumer surplus Regulation 4064/1989 Most scholars see here a regulatory gap with regard to the acquisition of the shares from a minority shareholder My suggestion is that the Commission should stop increasing the role of economics in its decision making as it makes the judicial proces even more problematic Term efficiencies is used Case law Goal: to improve economic efficiency and increase consumer welfare This follows the chicago-school line of thought Introduction Anti-trust framework consists of several acts Sherman Act Federal Trade Commission Act Etc. This would not qualify as gaining a controlling position in the company and would therefore fall outside of the scope of the ECMR There also should be made an effort to come to a clear definition on what efficiencies are and when their thresholds are met because as the situation is now, after Deutsche Börse, there are even more thresholds to be met Only found one where efficiencies were discussed “Consumer welfare is now well established as the standard the Commission applies when assessing mergers and infringements of the Treaty rules on cartels and monopolies. Our aim is simple: to protect competition in the market as a means of enhancing consumer welfare and ensuring an efficient allocation of resources. An effects-based approach, grounded in solid economics, ensures that citizens enjoy the benefits of a competitive, dynamic market economy “ 2 views Total surplus Consumer surplus Ryanair/Aer Lingus Group Travelport/Worldspan Term Consumer Welfare or efficiencies not used Andreas Weitbrecht however argues something different increased role of economics in the decision making from the Commission Not open to legal review by the Courts Problematic Consumer welfare The old framework in the EU He stated that the Court had allowed the Commission to take into consideration any possible claw-back from the efficiencies Tom Hofland The framework in the US 3 thresholds efficiencies have to benefit the consumer have to be merger specific have to be verifiable Commission found that the benefits were not going to the consumer merging parties also were in innovation competition with one another No benefits for consumer "...It is possible that efficiencies brought about by a merger..." Martin Farley wrote about this case Ryanair/Aer Lingus Group This makes it harder for merging parties to raise a successful efficiency defense as they would also have to prove that there will be no claw-back Regulation 139/2004 Commission decisions The US had a big influence in the modernization of the EU framework efficiencies on smaller flight paths, agreed by the Commission However, efficiencies would not meet the threshold of being merger specific Sub questions Narrower goal and a new approach Burden of proof is with the merging parties Neelie Kroes Commission found 3 theories of harm vertical market effects Worldspan removed as price-maverick merging parties could use their high market share in certain member states against travelling agencies However only two cases where efficiencies were actually discussed Deutsche Börse Does not take into account the transfer of wealth Already becoming problematic, see Ryanair/Aer Lingus Group Conclusion What about price? Approach: economics would provide the basis for anti-trust law Research question Burden of proof is very high for the merging parties Paragraph 78 of the guidelines "...the efficiencies have to benefit consumers, be merger-specific and be verifiable. These conditions are cumulative." Looks at both the seller side and the buyer side of the market Reason for the similarities in goal and approach The framework in the EU The Court agreed with the Commission's reasoning stating no own opinion on efficiencies or consumer welfare What is the framework in the EU? What was the old framework in the EU? What is consumer welfare? How is consumer welfare used in commission decisions How is consumer welfare used in case law What is the framework in the US 17-12-2015 Consumer welfare keeps playing a role in merger control, however what it is remains uncertain Wanting a more harmonized system between the two continents see paragraph 87 616072 Next to the three thresholds, also the fact that there will be no claw-back has to be proven. See Deutsche Börse Not the view used in the EU Similarities with the EU Consumer welfare is not a well-defined term Only looks at the buyer side of the market. the side of the consumer Modernization in 1970's following the crisis Found several cases with the term efficiencies International Business Law Why this research question Which sub questions Answers to sub questions Conclusion Deutsche Börse Guidelines to the regulation Total Surplus Paragraph 76 of the guidelines Merging parties argued that this was incorrect The Court
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