Transcript: Date 1 Your name Your company ICEBERG Exterior Qualities Exterior Qualities Semi athletic Dry Skin Black hair Quiet Glasses Wears headphones everywhere Looks Looks Black Hair Glasses Dry Skin Stubble Mustache Origin Origin Geography - Indian Nationality - American Origin - Indian Language - English, Hindi Passions Hobbies Sports : Tennis Table Tennis Basketball Cricket Instrument Violin Types of movies Action Suspense Anime Movies Social Media On Social Media Personality Personality Introverted Emotional Narcissist Competitive Funny Logical Mediator Values and Desires Values Major : Computer Science Beliefs Beliefs Family centric Loyalty Not too religious Hard work pays off Karma Cycle Targets Desires Want to be Number 1 in my field of work Want a last and meaningful relationship Want to make a legacy for myself ANSWER: My emotional aspect of me helps me sympathize with my clients and allowing me to give maximum amount of work to them. The logical side and passion will solve problems that will be simple and elegant. Question: Describes how your unique perspective will impact your performance as an engineer. Answers
Transcript: ICEBERG Tony Fontanilla Culture & Identity Workshop Date 1 Surface level Surface Level Things that people first notice about me as they get to know me Where I am From Born and raised in NOVA Heritage from the Philippines As an Asian American, my experiences as a racial minority have shaped my perspective of education, and the importance of social justice of other minorities Music, games, carpentry What I like These interests foster creativity and problem solving and an appreciation for physicality of engineering Below the Water Below the Waterline While not obvious at first, these are things people can learn about me after some time Quiet but easy-going Personality I tend to be that quiet kid in groups but after I open up a bit, I am "go with the flow" kind of guy Guitar and woodworking Hobbies In both crafts, I am primarily self taught and driven to learn by my own interest. They have shown me the importance of creativity in both art and engineering Deeper Water Some of the most important parts of my identity are not clearly apparent at first and Deeper Water People should determine on their own what is important to stand up for Beliefs Growing up as a first generation american, the brother of an openly trans sister, and as a family that left the church, I have learned the importance of finding your own path. The experiences of myself and my family have been shaped by decisions to be independent and go against the social norm and fight for issues we feel are important Get in touch with my heritage Desires Despite both of my parents growing up in the Philippines, I have never been raised in that culture. As I get older and interact with others who are in touch with their culture's, I want to do the same and learn about my heritage Balance my love for music with my carer in engineering I often struggle between my education and interests which are both equally important to me. This struggle is not all negative due to how it develops my understanding and appreciation for engineering and music and the roles they play in my life
Transcript: upper-middle class talents/skills: artistic/creative sex: values: 17 years old adheres to no specific religion compassion equality justice gender: age: religion: socioeconomic status: girl race, ethniticy, culture: brown hair blue eyes short g language(s) spoken: beliefs: white skin european descent italian culture Iceberg Model I've been exceedingly fortunate in my upbringing, so much so that I wasn't even aware of the privilege I carried and what it afforded me. Privilege - an intricate debate of guilt for those who have it and an appetite that cannot be satisfied for those who don't. I am a white , upper-middle class, cis-gendered female who has genealogically been handed opportunity, abundance and luxury. I have no victim card to cash in. I'm lucky enough that the image I display to the world is representative of an ideal, however many are not granted that convenience. There are aspects of my identity that are visible to the human eye as well as some that cannot be seen. I've always wondered what it would be like to meet myself as if I was unfamiliar with who I was. What would I notice? What would I overlook? Not knowing myself is a pretty surreal concept to think about, as it's only reality I've ever known. However, in this hypothetical situation, I'd imagine I wouldn't hesitate to assume that I'm female considering I typically conform to traditional feminine traits. I wear makeup, I have long hair, and I display "typical" female mannerism (I think). Along with my gender identity comes my physical attributes - blue eyes, brown hair, the list could go on. My white skin is also apart of that list, although it equally represents my heritage, culture and where I come from, which is not a visible part of my identity. For example, As we steer away from my innate biological traits, comes the societal, and personal aspects of me. The fact that I'm in the upper-middle class is not due to my own hard work and climbing the socioeconomic ladder, but I've inherited it. And with that wealth, I've also inherited the lifestyle which is apart of me that is rather visible to the outside world. It's shown by the house I live in, the material items that I ow, and the education that is accessible to me. My ability to go into a field that I genuinely enjoy rather than something that is "realistic" is a reflection of my socioeconomic status. Art and creativity are a crucial parts of my identity and things that I believe influence my life purpose significantly. These characteristics are relatively concealed below my "iceberg of identity", but they can also act as ways in which I present myself, for example the clothes I wear. I would also classify the languages I speak, including french and english, as partly visible as well. Since they are spoken aloud, other's know that they are part of my identity but they also reflect my culture and the way I was brought up. Other components of myself that lie beneath the surface of the water (according to the iceberg metaphor), are religion, or in my case lack there of, the principles that I value and the notions I believe to be true. The iceberg of your identity plays a significant role in your role life; from the opportunities you are given to the way you are treated by others. I've been placed in a position where the characteristics I present visibly are favorable to the society I live in, and I'm grateful. It's one thing to have privilege, but it's another to recognize it. ...so, how visible is my identity? millennial/generation Z bilingual (english and french) of my identity generation: the law of attraction spirituality refracted consiousness revolution & social change female
Transcript: Interest: the reason behind the position --> what's really driving the conflict Needs: the basic requirement behind the interest Desire: - Acceptance - Social status – social significance - Independent People from war torn areas The issues Self-perception and self-esteem Interests, needs and desires There's more than meets the eye... People with different personalities Differences leading to misunderstandings/tension? Understand how they operate open-minded What do you expect Clear communication Frame the work situation Agree on the level of ambition ex. The Titanic effect Could be a need for being recognized by the society The need of feeling respected by …. The need of being empowered in some way The visible surface The argument vs. the issue How to solve the issue? What is underneath? ICEBERG MODEL Emotions Personalities By Dr. John Ungerleider Unresolved issues from the past Unresolved issues can give tension Past trauma can make one react Pain can be saved PSTD may occur Communication with low self-esteem Self-perception and the way other people perceive you Hidden expectations Hidden beneath the surface Can be hard to express for many reasons --> cultural/cultural norms, social norms, etc.
Transcript: Particularly revealing was his discovery that he had often fantasized as a youth that his half-brother Philip (who was of an age with his mother,) was really his father, and certain other signs convinced him of the deep underlying meaning of this fantasy–that he had wished his real father dead because he was his rival for his mother’s affections. This was to become the personal (though by no means exclusive) basis for his theory of the Oedipus complex. Freud's Topography of the Mind Conscious Preconscious Memories Stored Knowledge Unconscious Freud was born in Frieberg, Moravia in 1856 Founded the ‘first Viennese school’ of psychoanalysis Freud himself was very much a Freudian– -Freud often played with his nephew who was his own age Corresponding most nearly to the conscience Values and morals of society Judges whether an action is right or wrong Develops in response to parental rewards and punishments -Initially, parents control children's behavior directly by reward and punishment. Eventually, children no longer need anyone to tell them it is wrong to steal -Their superego tells them. Ego Id, Ego, & Superego Wants whatever feels good at the time, with no consideration for the reality of the situation When a child is hungry, the id wants food, and therefore the child cries the id speaks up until his or her needs are met The id doesn't care about reality, about the needs of anyone else, only its own satisfaction Everything we are aware of is stored in our conscious You can verbalize your conscious experiences you can think about it in a logical fashion makes up a very small part of who we are most of what we are is buried and inaccessible Sigmund Freud The controlling self that hold back the impulses of the id in the effort to delay gratification until it can be found in socially approved ways. Essentially the "executive" of the personality: -decides what actions are appropriate and which id impulses will be satisfied and in what manner. -understands that other people have needs and desires and that sometimes being impulsive or selfish can hurt us in the long run Although things stored here are no�t in the conscious, they can be readily brought into conscious. Id Analysis revealed to him that the love and admiration which he had felt for his father were mixed with very contrasting feelings of shame and hate (such a mixed attitude he termed ‘ambivalence’). Born with our Id Allows us to get our basic needs met Based on our pleasure principle Iceberg Model Children soon learn that their impulses cannot always be gratified immediately. Hunger must wait until someone provides food. You should probably wait until you get to the bathroom... Certain impulses—hitting someone —may elicit punishment from a parent. Develops as the young child learns to consider the demands of reality. Not directly accessible to awareness In part, Freud saw it as a dump box for urges, feelings and ideas that are tied to anxiety, conflict, and pain. These feelings and thoughts have not disappeared and according to Freud They are there, exerting influence on our actions and our conscious awareness. Thoughts Perceptions fears violent motives immoral urges selfish needs irrational wishes Superego
Transcript: Rachel Reed Hypatia: Identity and Culture Workshop ICEBERG MODEL About Me About Me I consider myself a very multifaceted person. I am an engineer, but also many other things. I am an accomplished and published photographer as well as film maker. I am very close to my family and my roots. I have three sisters and we grew up in a very small, rural area of Pennsylvania. My father's side of the family is Egyptian. Photography Photography Family and Heritage Family and Heritage Roots: Where I grew up and how that will affect what career I will pursue in the future. Roots: Where I grew up and how that will affect wh... I have always been attracted to recording memories and moments, with both film and photography. I won over five first-place state awards in high school for photography. My dream job would be to be a professional snow sports photographer, and I currently take photos at mountains back in Pennsylvania in the winter. I have learned a lot about "learning by doing" as certain shoots are not always in the most predicatble conditions. Also due to this hobby, I have worked with and for many different kinds of people. This prepares me to be an engineer because I have learned how to adapt to a job in the conditions given, and I have learned to work with many different kinds of people. Photography Photography I grew up with a very close family, and we still are. I am second out of four sisters, we are all very different and are all already on very different life paths. My parents raised us with lots of support, grace, and encouragement, and that reflects as I try to care for other people. Family Family My grandmother moved to the United States from Egypt in her early twenties after she met my grandfather. He had been student teaching in Egypt from America, and she left her entire culture and entire family to come back to the United States with him. I have always felt a strong attraction to her home country and culture. That is why I am pursuing a minor in Arabic Language here at Virginia Tech. Heritage Heritage I grew up in a very rural area, on the outskirts of a very suburban, populated area. I have watched as forest as well as farm fields have been destroyed due to the expanding population area. My family and neighbors have had to defend our land against contractors and large corporations more than one time, as they have wanted to turn the areas surrounding our community into a gigantic power station. This is the main reason I want to go into renewable energy, to preserve areas like where I come from when there are alternatives like solar energy available. Roots Roots
Transcript: Sustainable Action I reclycle.... Patterns of Behavior Instead of throwing my old paper, bottles, cans etc. into the trash I throw them into a recycling bin. Stuctures Recylcing bins in schools, cities, and towns. Reclycing trucks pick up recyling with the garbage. Clearly marked bins make it easy to recylce. Recyling programs instituted in towns. For exampe in my town (Hamilton, MA) houses are only allowed 1 trash can, but an unlimited number of recyling bins. Money for returing bottles and cans. Mental Models 1. Recycling is easy. 2. I am concerned about the environment. 3. I can make money by returning bottles or cans. 4. I can help the planet by reclying. 5. The things I recycle can be turned into useful things, like polarfleece. “A healthy economy is only possible within a health society, which is only possible within a healthy environment”. Reclying is ony one of a thousand actions that can be considered sustainable, and fits this ideas that a "healthy economy is only possible within a health society wich is only possible within a healthy environment." Other actions that would satisfy this statement include: using a resuable water bottle. It is economical because you only have to buy one water bottle per year, instead of hundreds of platic water bottles. It is healthy for society because drinking water is healthy, and it is healthy for the environment because it reduces waste. Other actions could include things like composting, donating used clothes, buying locally grown produce, etc. Recylcing helps society by proving a cleaner envrionment (less waste) and by providing cheaper goods that are made from reclyed matierals. glass metal Recycling helps the economy by making items cheaper to produce, thereby reducing costs for manufatuers. paper Reclying helps the environment by reducing waste. plastic
Transcript: ALL ARE PLAYING SAFE. Executive Commitee U N S E E N Members Credit Committee Collection GM/AGM Marketing Team Accounting Jeonsoft team Excom MENTAL MODEL: productive agents convince mo na lang yung client na magprovide kahit maliit lang approval. Establish a committee that will formulate data driven and effective credit policies. Competitive advantage vismin - non coll Process in formulating policies Collect upto the last centavo! SHARED VISION: Be the financing company of choice Marketing team EVENT: overall performance of the company STAKEHOLDERS Renewal - good payer borrower's behavior Pa-waive na lang natin. pano na-approve to? e parang bahay lang ng kalapati tinitirhan ng borrower! SYSTEMIC STRUCTURE Ang hirap magpa-approve! let US fix the problem. Reinforce credit policy Schedule and venue of the meetings Every other week or 1st and 3rd monday of the month before EXCOM meetings. Emergency meeting to mitigate risk and to grab opportunity ano ba talaga? SEEN Transformation Go for an extra mile! I D E A S RISK Credit Committee Deliquency How can we help you to increase your releases, minimize risk and to collect when it becomes delinquent? sharing Constant change in credit policies Credit policies are open to all department for amendment REDCOM REsearch and Development COMmittee Everyone work as a system with shared vision. promote SOLIDARITY Competitor study Data analysis - JLMS Market analysis Stakeholders feedback Behavior over time Collection agency CO-CREATING the GDFI SYSTEM pro active employees and agents collateral, doctors and MBL Albert einstein Standard and strong credit policies without sacrificing integrity and opportunity. Executive Committee basis in formulating credit policies Credit Policies EXP RIENCES data-driven policies Pattern of behavior all products we don't care about collection! We need to innovate because... "We cannot solve the problem with the same kind of thinking that created the problem" OFW lower approval Set cap for new products and new policies being implemented We value BRAIN STORMING rather than BLAME STORMING! "COOLlectors team" m i t i g a t e g r a b OPPORTUNITIES ANTICIPATION of the BEHAVIOR mahirap kolektahan yan! Design collector's experience OFW - professional Everyone is allowed to recommend policies Effective credit policies Collection agencies 1. Market research and data analysis (competitor study, customer behavior and feedback) 2. REDCOM will process the shared ideas and experiences. 3. Excom evaluation and approval 4. Experiment the idea "basain muna natin ang paa natin bago tuluyang lumusong" - CFRD 5. Feedback session, analyzing the result. 6. Full implementation/ Enhancement. Credit Committee Tricycle easier to market Marketing team Structure of the committee Call center No one is really in-charge of research and development. Innovators: Rico Irinco - GM Annapolis Ian Punzalan - GM FM2 Mildred Viray - CRD Head Melinda Lopez - MC & Renewal Head Manny Duculan - BM Manila Eugenie Mabbayad - AM North Luzon Samuel Carino - Marketing head
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