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House of Quality

Transcript: House of Quality Mech. Engr. Design Methodology By: Aarifa Khatri Section: 18106 Introduction Introduction House of Quality is used to get a better understanding of what the customer desires and how the desired product can be improved, compared to existing products. This is the customer perception that is desired through acquiring targets for the product. Customer Needs Customer Needs Most times, it is best to start off on the left side of the House of Quality. On the left side are the customer needs. These needs are rated based on the repetitiveness of the need in conducted interviews. Quantifying Needs Quantifying Needs In order to quantify customer needs, metrics are identified. These metrics can be very specific to each need. Ex: volume (m^3), portability, etc. This allows for us to see in which direction we need to improve a certain need. Customer Perceptions Customer Perceptions On the right most side is customer perceptions. Customer perceptions shows how well existing products fit the stated customer needs. It also compares and shows how well the desired product fits the needs. Target Target Target is the ideal new measure you desire for the product you will build. At the very bottom of HOQ, the metrics for competing products are compared to come up with target values that need to be met. Example Citations Citations Elmokadem, P. (n.d.). 8 Beginner Tips for Making Professional-Looking Videos. Retrieved September 27, 2020, from https://visme.co/blog/video-tips/ Hauser and Don Clausing, J. R. (2014, August 01). The House of Quality. Retrieved September 26, 2020, from https://hbr.org/1988/05/the-house-of-quality The Design Exchange. (2016). Retrieved September 27, 2020, from https://www.thedesignexchange.org/design_methods/79

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Transcript: Nobody knows babies like we do! Quality products . Good Customer service. Every Kid really loves this store.. BABYLOU ABOUT US About Us BabyLou was established in 2004. It has been more than a decade since we started, where we have ensured to take care of every need and want of every child and infant under one roof, true to the caption “NO BODY KNOWS BABIES LIKE WE DO”. Our benchmark is to provide 100% customer service and satisfaction and continue to deliver the same with a wide range of toys, garments and Baby Products. Play and Create We Are Best 01 02 03 Block games Building Blocks help Kids to use their brain. PLAY TO LEARN in Crusing Adventures Our Discoveries Enjoy a sunny vacation aboard a luxury yacht with the LEGO® Creator 3in1 31083 Cruising Adventures set. This ship has all the comforts you need, including a well-equipped cabin and a toilet. Sail away to a sunny bay and take the cool water scooter to the beach. Build a sandcastle, enjoy a picnic, go surfing or check out the cute sea creatures before you head back to the yacht for a spot of fishing. Escape into the mountains Disney Little Princes in Also available for your Babies..... Also... Out of The World… Our reponsibility BABYLOU…. Our Responsibility All children have the right to fun, creative and engaging play experiences. Play is essential because when children play, they learn. As a provider of play experiences, we must ensure that our behaviour and actions are responsible towards all children and towards our stakeholders, society and the environment. We are committed to continue earning the trust our stakeholders place in us, and we are always inspired by children to be the best we can be. Innovate for children We aim to inspire children through our unique playful learning experiences and to play an active role in making a global difference on product safety while being dedicated promoters of responsibility towards children.

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