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Process Improvement

Transcript: Lessons Learned The "way we've always done it" only helps us get where we've been, not where we want to be Doing it "my way" only helps ourselves. We are here to help each other and the lawyers to improve how they deliver their services We don't always have the luxury of starting at the "Identify" phase and that's ok The processes designed by others or ourselves should always be reevaluated. Nothing is perfect and there's always room for improvement Don't be afraid to design and test processes. We don't win or lose. We win or learn The Common Process The Desired Process Identify Check Implement Identify Process Revise, As Needed Design Improve Implement What's missing? Arts and Crafts Time My Experiences at Almost Every Organization Play it safe Do what you've always done Worry about the results, not the process Reinvent the wheel over and over and over... There's no time to make changes Worry about the who, what, when and where, but never the why Teams Kimberly, Michael H. and Missy Emily, Eric and Lisa Justin, Michael F., Nicole and Reena Rules Build the tallest freestanding structure Entire marshmallow has to stand on top Use as much or as little of the kit Break up the spaghetti, tape or string You have 18 minutes to complete "Insanity: doing the same thing over and over again and expecting different results." -Albert Einstein Why We Need to Improve What is Process Improvement? We work on a lot of inter-departmental projects, a lot of which are ad hoc, and they can be very complicated with our current systems We get a lot of last minute requests We want to be more efficient and more effective We're all different people with different personalities and different styles Process improvement is an aspect of organizational development in which a series of actions are taken by a process owner to identify, analyze and improve existing business processes within an organization to meet new goals and objectives, such as increasing profits and performance, reducing costs and accelerating schedules. These actions often follow a specific methodology or strategy to increase the likelihood of successful results. Process improvement may include the restructuring of company training programs to increase their effectiveness. Process improvement is also a method to introduce process changes to improve the quality of a product or service, to better match customer and consumer needs. Process Improvement King & Spalding

Process Improvement

Transcript: Cycle Tiem: 3h Quality: 80% Lead Time: 1w Review the process, collect and write down facts, assumptions, questions and simplify by eliminating waste: redundancy loops - what are the route cause of the loops wait for multiple approval unnecessary steps which does not lead to the process goals and deliverable unnecessary complexity environmental waste (network, file location... etc) Taks 2 by NIH IT Review the process, determine the deliverable(s), goals of the process, participants / customers Cycle Time: 1h Quality: 100% Lead Time: 0 Visualization Discuss the facts, assumptions and questions come up then provide suggestions of rework the process value Step 7: Take ownership Summary review the input / output material of the process (rules, guidelines, descriptions, standards) and look for ambiguous statements and possible confusion source Step 1: Review Materials Core team: Ferenc Pajor, Ferenc Dulovics, Sandor Toth János Szép, László Szilágyi Step 3: Measure Cycle Time: 5h Quality: 95% Lead Time: 1w Process Improvement need Step 6: Validate Step 2: Collect Assign one owner to the process who will be responsible for executing the process and makes sure the "rules" are followed. Communicate the change! Input Example How to measure? Using Value Stream Mapping What is Value Stream? A series of steps that must be performed in the proper sequence to create value for a customer Create a flow chart of the current process Taks 4 Definitions: Quality of the process / task: percentage of first run success Cycle time: time to complete a step / task Lead time: delay / wait between steps / tasks customer Cycle Time: 1h Quality: 100% Lead Time: 2d Taks 1 Step 4: Examine Cycle time (CT) of the process: 1h + 5h + 1h + 3h = 10h Quality of the process: 100% x 95% x 100%x 80% = 76% Total Lead Time LT: 0 + 8d + 2d + 8d = 18d = 144h (1d = 8h) Value Added CT / LT = 10h / 144h = 6.94% Review if the deliverable is the same as it was of the original process by involving the business Ask for input about issues from the individuals who are participating in the process Questions? Taks 3 Step 5: Rework

Process Improvement

Transcript: Why is it broken? Group 8: Naumann, Moreland, Ryan, Perkumas REMITTING PAYMENTS TO CLIENTS: ALLIED NATIONAL Client uploads claim Collection Process Was collection successful? How was money collected? Waiting period Bank deposit Waiting period Send out checks Process takes up to 40x longer than it should Individual steps involve unnecessary wait times Decreases client retention & frustrates customers Depletes company time, resources, & finances Clients upload a claim & banking information Collection process How was money collected? Deposit checks that day Did payment clear? Remit payments to clientele that day Money is wired directly to clients bank account -Commercial debt collector -Founded in 1987 -Omaha, NE -Nation-wide clientele -8 locations Allied National: Background As-Is Process Map How can it be fixed? • Create a computer program/system that tracks the status of the checks • Deposit checks everyday into our bank account • Switch over to an electronic remitting process • Train account managers to be able to wire the money to clients directly Allied National: Process Improvement Scope To - Be Process Details In conclusion, our improvements to this process will result in efficient collections, additional employee productivity, and happier customers. “Tyler, what kind of organization are you guys running? You've held my money ($1,500) for almost 2 months now. When can I expect to get paid? Please respond with when I should get paid my money that you are holding.” "We have not received any payments from you. I don't understand and I am very upset. I understand someone was absent but this is not my problem. I ask that you to make it work and send it our share of the payment otherwise we will also feel the need to take action." Make improvements to the process of remitting payments to client at Allied National Develop more efficient client payment systems Deposit money and handle transactions in 1-2 days as opposed to 40 days Form better client retention and relationships Increase positive word of mouth and reputation As-Is Process Details To-Be Process Map

PowerPoint Game Templates

Transcript: Example of a Jeopardy Template By: Laken Feeser and Rachel Chapman When creating without a template... Example of a Deal or No Deal Template PowerPoint Game Templates There are free templates for games such as jeopardy, wheel of fortune, and cash cab that can be downloaded online. However, some templates may cost more money depending on the complexity of the game. Classroom Games that Make Test Review and Memorization Fun! (n.d.). Retrieved February 17, 2017, from Fisher, S. (n.d.). Customize a PowerPoint Game for Your Class with These Free Templates. Retrieved February 17, 2017, from 1. Users will begin with a lot of slides all with the same basic graphic design. 2. The, decide and create a series of questions that are to be asked during the game. 3. By hyper linking certain answers to different slides, the game jumps from slide to slide while playing the game. 4. This kind of setup is normally seen as a simple quiz show game. Example of a Wheel of Fortune Template Games can be made in order to make a fun and easy way to learn. Popular game templates include: Family Feud Millionaire Jeopardy and other quiz shows. Quick video on template "Millionaire" PowerPoint Games Some games are easier to make compared to others If users are unsure whether or not downloading certain templates is safe, you can actually make your own game by just simply using PowerPoint. add logo here References Example of a Family Feud Template PowerPoint Games are a great way to introduce new concepts and ideas You can create a fun, competitive atmosphere with the use of different templates You can change and rearrange information to correlate with the topic or idea being discussed. Great with students, workers, family, etc. For example: With games like Jeopardy and Family Feud, players can pick practically any answers. The person who is running the game will have to have all of the answers in order to determine if players are correct or not. However, with a game like Who Wants to be a Millionaire, the players only have a choice between answers, A, B, C, or D. Therefore, when the player decides their answer, the person running the game clicks it, and the game will tell them whether they are right or wrong.

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