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European Social Services Conference Presentation Template

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Conference Services

Transcript: Host Host Codes- -Edit #, Delete All, '?' help works - If not in Django, 3 codes will appear. - If you do not have 1st code, 'Next' fades Confirm -Edit Call sequence --- Lack full number, 'save' fades --- change code, green 'save' --- Delete all 'x' works? 'save' fades --- '?' help works? - Test Dial -- When incomplete #- popup ** -- With complete- works? -- Test dials changes made? - Did It Work? --Tell Us- email created? ---Send- how quick? ---Cancel--Delete Draft, Deleted? ---Cancel- Save Draft, Saved in email? Creating Conference Services - From MyDay -Tap Menu, in the upper left hand corner -Select Conference Services Confirm Page New Guest -Name Service Name -Delete all 'x' work -'?' help works -Enter Dial-In Dial-In # -If 'Phone', Ext. displays ---w/ or w/o ext. entered, 'Next' is green -If entered w/ Unassigned area code, -----'Next' fades -If Conference Service entered ----No extension, green 'Next' -If unknown conference or Phone entered -----Extension Displays, green 'Next' Guest Codes -If Dial-In not in Django, -----second code should appear. -If Dial-In in Django with 2 guest codes ----- second code should appear -Delete all- Next will disappear -If First code isn't entered, 'Next' fades -Question Mark Works? -Hit Next Guest Codes -If Dial-In not in Django, -----second code should appear. -If Dial-In in Django with 2 guest codes ----- second code should appear -Delete all- Next will disappear -If First code isn't entered, 'Next' fades -Question Mark Works? -Hit Next Guest New Conference Service Deleting a Conf. Service -Slide left, delete appears? -slide back right, delete disappears -slide left and hit elsewhere- ----delete disappears slide left and tap delete. ---sign out and back in, still deleted? Selecting a conference Service Host Codes -Enter numbers, Delete all 'x', '?' help. - If # not in Django, 3 codes will appear. - If you do not have 1st code, 'Next' fades --- Enter 1 and 2, green 'Next' ---Enter 1 and 3, green 'Next' ---All 3, green' Next - Tap Next New Host -Name Service Name -Delete all 'x' work -'?' help works ---But Let's improve 'space' -Enter Dial-In If you are editing Guest Conference Service, You will be taken to Confirm -Cancel- Works? -Select outside of popup list ---List drops Select New again Guest Codes -If Dial-In not in Django, second code should appear. -Delete all- Next will disappear -Question Mark Works? -Hit Next -? help Works? -Tap anywhere besides dismiss? -Dismiss, then Next Confirm -Edit Call sequence --- Lack full number, 'save' fades --- change code, green 'save' --- Delete all 'x' works? 'save' fades --- '?' help works? - Test Dial -- When incomplete #- popup ** -- With complete- works? -- Test dials changes made? - Did It Work? --Tell Us- email created? ---Send- how quick? ---Cancel--Delete Draft, Deleted? ---Cancel- Save Draft, Saved in email? -'?' help works, editing sequence works -Delete sequence, 'Save' Fades -Test Dial as Host- works? -Test Dial as Guest- works? -Test Dial and Cancel- works? -Did It Work? Tell Us- email created? ---Send- how quick? ---Cancel--Delete Draft, Deleted? ---Cancel- Save Draft, Saved in email? -Can you Edit Text? -Delete All with x button? -If you get rid of any number,'Next' Disappears -As well as Invalid #s

Social Services Presentation

Transcript: How to Contact How to Access Services The Services at this school cost $800 per week, paid for by the student's home school district. They have everything a regular school has to offer and more! - outside counseling services - 45 minute after school period - community involvement/ community service - sense of safety (check ins/ metal detectors, etc.) - parent-teacher conferences - wrap-Around Services - diverse learning experience/ differentiated learning - transition preparation -substance abuse counseling Part of the Wyndham Lawn Home for Children/ New Directions Youth and Family Services Henrietta G. Lewis School - Edward Gargala: Residential Director - David Bouie: School Principal Where are they located? Student Evaluation By: Melissa Lepore The CSE (Committee of Special Education) of the student's local school district must contact the CSE of Henrietta G. Lewis School. Parents can request that the CSE of the local school district contacts this school's CSE. - Lockport, NY Cost -phone number: (716) 433 - 4487 -website: http://fosteringgood.org -educational section under services How to Access Services - 6:1:1 classroom set ups - PBIS/ token economies - "Thunder Cat" rewards - OT/PT/Speech and language when truly needed - Two social workers - counseling is available - CRISIS services - Psychiatrist - medications - Campus nurse/physicians on Tuesdays - grades K-12 - males and females - come from inner city (low SES) as well as suburbs - have a hard time focusing/ need a smaller classroom Services Offered Students - Deaf, blind, physically handicapped - ESL The student is evaluated annually to decide if the placement is still the LRE and best educational option for the student. The goal of Henrietta G. Lewis School is to bring students in, help them adapt their academics, emotions, and behaviors to be acceptable for the regular school district, and then send them back to their regular school district. - Primarily EBD students - Some LD students - Sometimes accept students with Other Health Impairments - Rarely accept students with Autism/Asperger's Who to Contact Population Served After Henrietta school receives the student's files, they must assess them. The child must fit the criteria that they need to be in a smaller school to focus and that they will try their best upon placement at this school. If the student fits this criteria, they must have an interview so the CSE can personally meet them, and see for themselves that the student fits the requirements. They must feel comfortable taking the student, and "go with their gut feeling". They Do Not Serve...

Conference Services

Transcript: Introduction to the Role of Aide Professional Goals Fostered a positive environment for staff and students visiting campus Prepared at least 300 residential living spaces for incoming clients 1 million Customer Service Present positive and professional image of Cal Poly Pomona Desk & Office Support Provide check-in and check-out registration services Provide informational, referral and clerical assistance Logistical Support Provide logistical support to Conference Groups Responsible for documenting building conditions Housekeeping and Custodial Support Provide housekeeping support Maintain supplies and kept appropriately by staff On Call & Unpaid Activities Perform nights of scheduled on-call duty Staff meetings Conference Services Coordinator - Ngoc Nguyen Lay Interim Conference Services Coordinator - Michael J. Amesquita Senior Lead - Kaitlin McFadden "Kaytee" Favorite food: Sushi Favorite animal: Cats Tattoos Bows Lead - Andrew Martinez Favorite food: Mexican and Slavadorian Favorite animal: Dogs Sports - Lakers, Dodgers and Real Madrid Soccer Dancing Lead - Bryan Betancourt Favorite food: Boiling crab and Italian Favorite animal: Slat water crocodile Technology Guitar playing Dress Code Black T-Shirt - working linen shifts, turnaround shifts, building prep and/or any miscellaneous shifts Black Polo - check-in & check-out shifts, front desk shifts, office shifts and/or any interaction DO NOT wear any type of gym clothing to any of these shifts & wear CLOSED TOED SHOES Office Behavior Basic Customer Service Values Listen, Be Sincere, Introduce yourself properly, use the customers name in conversation, smile, and use good manners On Shift behavior/Ethics Guests and other university staff/faculty are around Cart Privileges Given a defensive driving course Able to use cart when transporting linens dropping off clients Phone and Radio Etiquette answering a front desk phone/office phone during an office shift front desk, "Hi this is Andrew speaking, Alamitos front desk, how may I assist you?" office, "Conference Services, this is Andrew speaking, how may I assist you?" be sure to gather the following info: name, group, reason for calling, contact number & email Radio(s) BE CAREFUL what you say, leads and Ngoc/Micheal are ALWAYS listening Other faculty members on other channels, be sure to stay on Conference Services channel (TBA, once we receive walkie-talkies) When interacting with staff Example - Aide Example - Aide Introduction to the Role of Lead Individual Goals Improve/Gain customer service skills Improve communication skills Become more organized Meet new people and make friends along the way Have a memorable summer Conference Services Introductions to the Office Staff Summer 2015 Dress Code Polo Casual Attire w/ closed toed shoes Office Behavior Customer Service Values Email/Phone etiquette Knowledge Groups Organizational systems Campus partners Multi-tasking Professionalism Communication Organized Conference Aides Accountability Payroll Team Building Growth Miscellaneous duties on duty throughout summer facilitate staff meetings create weekly schedule prepare shift folders Expectations of the Conference Staff

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