Transcript: Our Interviewers are educated, highly articulate and easily engage with their research subject. They have the maturity, experience and life skills to hold credible peer-to-peer conversations with senior business professionals acting as excellent ambassadors on behalf of our research partners. We recruit interviewers with previous research experience and all applicants are interviewed and tested prior to being selected for full ISO20252 and IQCS (Interviewer Quality Control Scheme) accredited training. Quality Assurance In order to ensure we have measurable results across markets it’s important that we are confident that all the questions are being asked in the same way in each. An integral part of our Quality Assurance process is a thorough check of the English language questionnaire prior to translation by qualified linguists. This helps remove any semantic ambiguities, thereby ensuring that all translations closely follow the original meanings and intentions of the research brief. The respondents we targeted were people responsible for running family businesses. To qualify for inclusion in the research, the business needs to have a turnover of between US$5m – US$500m and the business needed to be ‘family owned’, defined as follows: • The majority of votes are held by the person who established or acquired the firm (or their spouses, parents, child or child’s direct heirs); • At least one representative of the family is involved in the management or administration of the company; • In the case of a listed company, the person who established or acquired the firm (or their families) possesses 25% of the right to vote through their share capital and there is at least one family member on the board of the company. We conducted 1951 overall across 28 countries using 16 languages. We completed 177 interviews in North America; 977 in Western Europe; 179 in Eastern Europe incl. Turkey; 164 in Middle East & Africa; 150 in Latin America and 304 in Asia Pacific. Languages used were English, Dutch, German, French, Italian, Portuguese, Swedish, Danish, Finnish, Greek, Romanian, Russian, Turkish, Korean, traditional and simplified Mandarin. 70% of the completed interviews came from companies with a turnover of $5 to $100 and 30% from $100 plus million. 32% of the interviews were in the Manufacturing industry, 13% Wholesales, 10% Retail, 9% Construction, 6% Business Activity, 6% Automotive & Repairs, the remaining 14% split in all other sectors. The average interview length was 30 minutes. Global Ultimates were defined as headquarters of global companies. The aim here was to target the largest in each market as follows: In the countries outside Europe, our primary targets were Global Ultimates with a revenue of at least US$1 billion and with affiliates / subsidiaries on at least two other continents. Once we exhausted the sample of companies with revenue over US$1 billion, we moved down to the next largest. In the European countries, our primary targets were Global Ultimates with revenue of at least US$1 billion and with affiliates / subsidiaries in at least 5 other countries. Again, once we exhausted the sample of companies with revenue over US$1 billion, we moved down to the next turnover band. Where we were interviewing subsidiaries, we did not impose any revenue threshold to qualify for the interview, but prioritised companies with a turnover of $250 million or more. Questionnaire Interviewers utilise social media such as LinkedIn to research profiles, key facts and vocabulary to help demonstrate synergy with respondents How we helped PwC create value through the process On-going trouble shooting We ensure that the questionnaire is logically structured to assist the interviewer in identifying the target respondent and takes the respondent through the questions in a logical way Where possible a letter on headed paper introducing the research is always a useful tool Our specialist team of professional interviewers is expert in conducting high profile research amongst C-Suites and Key Decision Makers within global multi-nationals, Key Account Customers, Leading Opinion Formers, Policy Makers, Academics, Brokers, Specialists and High Net Worth Individuals. 500 interviews in the Middle East & Africa Key markets: South Africa, Nigeria, UAE, Saudi Arabia 2010 3. The research generates a sample of people who PwC can contact for follow-up - 5 mins + Agile Thinking and Intelligent Interviewing Insight into differing cultural rating habits and attitudes to numeric responses – for example, in Northern Europe and North America respondents tend to give more conservative scores. In Southern Europe and Latin America respondents tend to be more generous with ratings. Ensure that the fieldwork period is sufficiently long to maximise the sample conversion rate The challenge with any research project which continues into the New Year is that, due to the December holidays you lose a certain degree of momentum. Willingness to be flexible
Transcript: 1) We want to simplify the lives of our customers 2) We make our customers, employees and investors more successful 3) We make a positive contribution to the world 4) We always demonstrate respect when achieving our results Vision? They participate in GVD (Global Volunteer Day) where this years goal was to GoGreen, GoHelp, and GoTeach Company Contribution to the Community? 1) What is your day like at DHL? "Diversity rains over here. If there was an award for diversity, I think we would win." Is the company profitable? Growing? DHL partners with TECHO, a Latin American NGO that works to overcome poverty in slums and foster the development of local communities, to help the organization meet its ambitious 2014 target of completing 100,000 emergency housing units in 19 countries since its inception. Everything that is moved from one place to another needs the aid of logistics – but behind this simple truth one finds millions of stories. As the logistics company for the world, we form the backbone of trade, ensuring that whatever needs to be delivered, gets delivered. A shipment placed in our trust may include life-saving medicines, or a birthday present from a friend, or hold a company’s entire existence in the form of a prototype. We not only deliver parcels and packages, and make sure containers arrive at ports: we deliver prosperity, we transport health, we power growth, and we deliver joy. Every day we connect people, improving their lives. On-Time Delivery, Worldwide Coverage, Export and Import As the Logistics Company for the World. Our vision stresses that we want to be the logistics provider people turn to – their first choice not only for all their shipping needs, but also as an employee or investor. Sabías que ? Telmex, Elektra y Mary Kay es el cliente que mas consume esta solución Interview Questions: No known solid recruitment process based on culture. Because of its international position, it can be thought out that the compony provides a diverse working environment. What do we Feature? Human Resources, Administration, Research and Development Recent news about DHL? "Remember to be punctual and socialize with your coworkers as well as stay on task. Every member represents the entirety of the company, so live up to the standards put out before you." Disaster relief, Partnerships with other service helping organizations. Over 480,000 employees worldwide Culturally, how diverse is your work environment? Diversity? Mission? Over the years, DHL has expanded their services from a national document delivery service to an international parcel delivery service. As DHL grew from continent to continent, so did the number of investors that invested into DHL. That's why in 2002, Deutsche Post completed purchasing DHL by being the biggest shareholder (51%). Yes, it’s profitable and growing. Stocks are up by 2.74% How has it grown or changed? Sales Executive, Service Supervisor, Electrical Specialist Technician, Air Import/Export Agent, Contracts Manager What are some advices you can give me if I were to be chosen to intern there at DHL? Economic Performance, Environmental Stewardship and Social Responsibility. To honor the diverse interests of our customers, employees and business partners with integrity, fairness, and honesty. To strive for excellence in both our business performance and our ethical behavior. What do they Market and to whom? DHL is less expensive than its competitors. They have special features like free online tracking, boxes, and other shipping supplies. Frank Appel (CEO) Number of Employees? Nonprofit Welcome to DHL, the international logistics company They market to the general population. For all those that need their logistics expertise handled with speed and care. Functional Areas? 1969 (45 years old) by: Adrian Dalsey Larry Hillblom Robert Lynn Code of Ethics/Values? "My day pretty normal. I see what my task for the day is, check my email, do my tasks, have a lunch break, continue doing my work, finish, setup for tomorrow, and finally, be courteous and say goodbye to everyone I see on my way out." Purpose? Product? When was it founded? How old? Lawrence A. Rosen (CFO) Specific Jobs? Key Leaders? Profit/Nonprofit? Wulf von Schimmelmann (Chairman of the supervisory board) How do they differentiate from other competitors?
Transcript: Complete range of camera systems for any vehicle and situation A full range of specialist features including IP69 waterproof rating, micro-sized camera builds and LED night vision 2014 Paul Tripp, Group Manager, East Riding of Yorkshire Road Transport Celebrating 25 years of delivering vehicle safety solutions Get this template from: http://prezibase.com Vision Techniques secure a £1m deal with Veolia to supply & install cyclist safety systems across their 3,500 municipal vehicle fleet around the UK Mitsubishi develop the first ever reversing camera designed for a vehicle. 1995 25 Years of experience Founded in 1988 specialising in Mitsubishi CCTV systems Tailor the output on your monitor how you want it - single, double or quad outputs Defend against claims and incidents with triggers that index footage from vehicles Programmable tags allow or refuse access to systems on a vehicle 2003 2008 OUR SUPPORT NETWORK 1-in7 personal injury claims are linked to staged accidents which liability is disputed. 4 camera feed screen display 1988 Vision Techniques become the supplier of choice with 90% of all reversing cameras into these market sectors Ball camera body allows freedom of movement to get the best shot Allow or Prevent control of engine, brakes & rear vehicle machinery Detect dangers at the rear of the vehicle Monitor supports HD Ready camera footage Email us on email@example.com or firstname.lastname@example.org Specific cameras can be activated when indicating Multiple features for supreme recording GPS location gives exact positional data G-Sensor data records intense movement Modular build allows integration with existing cameras G-Sensor detects accidents 120° Wide Angle Lens Watch footage while still recording "A highly capable and feature-heavy HDD that costs less than you think" "I am delighted with the performance of this product thus far and it will feature on our standard vehicle specification for future vehicle procurement" Plug&Play hard drive swap-out 2.5" hard drives can be plugged in and instantly replaced as needed Fully tested and accredited Highly competitive prices Case Study Vision Techniques launch their own range of VT Camera safety systems with flat screen monitors 1993 MIRA tested and fully accredited by the VCA and VOSA Provide Evidence & Proof High resolution images Exceptional advanced features for your specific requirements * VT 56 Shark Fin Camera Tailored for installation on the rear of a van for vehicle reversing * VT56 Rear Camera IP68 and aluminum body at an affordable price 360° movement Municipal 2008 We offer low, competitive installation costs and most products are simple to install Even more amazing features Encrypt footage with user passwords USB 2.0 for fast footage downloading Bolt lock to prevent mis-use and theft Automatic Braking Reversing Radar Installed position allows for rear visibility, even when door is opened or objects are close to vehicle INNOVATING IN VEHICLE SAFETY SYSTEMS FOR OVER 25 YEARS Dedicated Support In-house technical support team, sales and customer service & dispatch team 2003 Check your blind spots effectively with blind spot camera Installs in cab door and also works on indication | Auto Braking Radars Supports up to four cameras Digital recording system can support multiple cameras as standard Fully customisable intelligent radar system Programmable microwave radar system detects objects at the rear of the vehicle Our system is accredited and approved by: GPS mapping Playback your vehicles route with video using GPS data 100% Detection Accuracy Vision Techniques secure exclusive deal to supply Biffa Waste with radar systems covering the majority of their fleet Mirror or True Vision Vision Techniques win contract to supply G4S cash services; the largest CIT operator, with the VT Live Tough, durable plastic body tailored for reverse of vehicle Live streaming, playback with 4 cameras Locate, monitor and protect your fleet - live Gold system auto-records on a 4 camera setup Universal Dual SD card works for device playback Schemes like this are costing the insurance industry £392m a year. Call us on 01254 679717 Digital recording device Records and streams footage live from multiple vehicles Playback and download recorded footage Watch from any location to any device; PC, mobile or tablet Tailor your own screen and system setup 1988 Effective, reliable human detection with minimal false alarms AFTER SALES SUPPORT Nationwide After Sales Support with VT Direct employed Support Engineers Complete vehicle safety with Vision Techniques HD Quality footage G-Sensor as standard Our most competitive pricing 2009 DPD partner with Vision Techniques for this brand new concept to help reduce vehicle monitor theft A Few of our Customers | RFID Control systems The Simplicity Camera in focus: VT56 Shark Fin Camera The Essential 2006 Market Leading Technology Global supplier of mobile CCTV, recording devices and vehicle reversing safety aids
Transcript: FOR EXAMPLE Image by Tom Mooring OUR COLORS S.I.S.L THANK YOU ZAHRAH MARIAM S.I.S.L OUR LOGO
Transcript: Procurement Cenam Organization Buck stops Here Cenam YTD Savings EL Salvador Costa Rica Cenam Area Satisfaction Honduras KPI Summary Procurement In the news Nicaragua El Salvador Country Manager Panamá and Caribe Honduras Management Update photo credit Nasa / Goddard Space Flight Center / Reto Stöckli Kurt Schosinsky Procurement Americas Regional Team Meeting CENAM Guatemala Panamá Nicaragua Americas Procurement Team Meeting Panamá Thanks Gracias Obrigado Guatemala Costa Rica Wayne Evans Office Locations
Transcript: Events FUTURE OF THE ORGANIZATION Reference EXPRESS CREW Position IN THE MARKET Asian markets are growing rapidly, and trade both within the region and with other parts of the world is constantly increasing. In the summer of 2012, dhl Express will open its newest hub at Shanghai Pudong International Airport, putting the company in a strong position to extend its role as market leader in Asia. KAPRUKA Others DEPARTMENTS MAIL EXPRESS GLOBAL FORWARDING SUPPLY CHAIN TV commercials Online marketing Social medias Press advertisements Events MARKETING & PROMOTIONAL TOOLS 1969 DHL founded by Adrian Dalsey, Larry Hillblom and Robert Lynn in San Francisco; 1974 The first UK office opened in London. Globally, DHL had more than 3,000 customers; 1979 DHL extends its services to delivering packages. Only document services had been available until now. 1983 DHL is the first air express forwarder to serve Eastern European countries. An international distribution centre was opened in Cincinnati, USA; 1985 A state of the art hub was opened in Brussels. More than 165,000 shipments are handled per night 1998 Deutsche Post became a shareholder in DHL; 2002 Deutsche Post World Net became the major shareholder in 2005 DP DHL acquires Exel, the British logistics corporation. Exel primarily offers transport and logistics solutions for key customers; 2008 DHL opens new state of art European air hub at Leipzig/Halle Airport in Germany. Kapruka is Sri Lanka's largest e-commerce organization. With over 8000 products and over 30 types of distinct services Kapruka has set the bar for e-commerce footprint of Sri Lanka. Kapruka primary goal to provide a world class service to Sri Lankan's who shop online. SUPPLY CHAIN METHODS The WEB Site HOW CAN KAPRUKA IMPROVE AND ACHEIVE A SIMILAR STANDARD AS DHL? Larry Hillblom was studying law at University of California, Berkeley's Boalt Hall School of Law and had started running courier duty between San Francisco and Los Angeles 170 countries! Facebook YouTube Their networks Other buying machines Popup advertisings ENSURING GROWTH MARKET SHARE WHY ASIA? Kapruka Marketing methods MAIL Online marketing HI!!!!!! Background of the organization The base 1_Lack of information 2_Finding reliable information 3_Correcting information 4_Analyzing data with other brands Kapruka has forged partnerships with over 300 renowned brand names and it offers quintessentially Sri Lankan products of the highest quality. The extensive range of gift ideas combined with its impeccable professional standards has created a satisfied and loyal customer base. It is innovations inspired by the company's spirit of creativity and passion that has resulted in its unprecedented success. Kapruka remains ambitious and committed towards finding original ways of connecting Sri Lankans across the world. What difficulties? Just months after man's first landing on the Moon, DHL began operating the first international door-to-door express delivery service in the world. When Adrian Dalsey, Larry Hillblom and Robert Lynn established DHL in 1969, they simultaneously invented the international air express industry. GROWTH IN ASIA COMPETETION Growth accpording to the continenet Apart from gift delivery they engage in: · Horoscope/Astrology services · Merchandise services · Rent a car, real estate, etc. · Monet voucher delivery ( including oversea's ) -USA, Canada, Australia, UK, UAE, France, New Zealand, India -Sending gifts · Wedding services GLOBAL FORWARDING DHL has again succeeded in maintaining its leading position in the international express business Center, I. W. R. (1992). The business of the environment. The University. Retrieved from https://www.dp-dhl.com/reports/2009/gb/files/pdf/en/DP-DHL_Annual_Report_2009_Business_an_Environment.pdf De Jonge, J. P., Lange, J. P., & Pello, D. H. L. (2005, October). Method for the catalytic conversion of alkylene carbonate. DHL, R. S. (1930, April). HIGH-FREQTJENCY-OSCILLATION GENERATOR. Drent, E., Pello, D. H. L., & Hasselaar, M. (1995, July). Carbonylation process. Drent, E., Pello, D. H. L., & Suykerbuyk, J. C. L. J. (1996, January). Hydroformylation process. Fischer, M., Giehl, W., & Freundt, T. (2011). Managing Global Brand Investments at DHL. Interfaces, 41(1), 35–50. Goh, D. H. L., & Ng, P. K. (2007). Link decay in leading information science journals. Journal of the American Society for Information Science and Technology, 58(1), 15–24. Hemp, P. (2003). The DHL EuroCup: shots on goal. Harvard business review, 81(11), 43. Liu, J., & Wen, Y. (2012). Study of Competitiveness: A Case Study of DHL. University of Gävle. Retrieved from http://hig.diva-portal.org/smash/record.jsf?pid=diva2:545580 Olson, D. H. L. (1976). Treating relationships. Graphic Publishing Company. Retrieved from http://library.wur.nl/WebQuery/clc/325384 Pham, M. T., & Johar, G. V. (2001). Market prominence biases in sponsor identification: processes and consequentiality. Psychology and Marketing, 18(2), 123–143. Sullivan, L.
Transcript: Young Established in 1972 Undergraduate program started in AY2001/2002 Competitive Versitile What do we do? optimizaing the performance of integrated systems of people, information and resources Process Engineering Management of supply chain systems through integration and optimization with the goal of fulfilling customer orders in the most cost effective way. Managment of engineering projects with emphasis on the management of R&D and product development. Systems Design Project Students work on an actual industrial problem sponsored by a company over 2 semesters Reinforce the cohesion among all the ISE community Bridging the gap between students and industries Field of sepcialization Strive for excellence Team work & learship Industrial and System Engineering Product Design & & ISE Club IBM JC/Poly SDP competition 2 Keppel Up coming event Logistics 1 Possible Cooperation and Partnership 3 DHL & NUS ISE Industrial Trip ISE Camp
Transcript: With their broad range of Ocean Freight products covering different equipment types and consolidation services, they ensure your cargo reaches the right place, at the right time in a cost-efficient way. Services Our Global Coverage Larry Hillblom was studying law at University of California, Berkeley's Boalt Hall School of Law and had little money. When he graduated, Hillblom decided to go into the courier business himself. Road and Rail Freight Services Advertisement DHL ensures reliable and efficient international transportation for customers of all sizes, all supported by their customs expertise. DHL is the world’s number one contract logistics provider. We have a major contract logistics presence in over 60 countries across all regions of the world. History DHL Air Freight Services 1. Freight Trasportation 2. Warehousing and Distribution DHL Express is a division of the German logistics company Deutsche Post DHL providing international express mail services. AIR FORWARD is a category of products that predominately use an air mode and offers a choice in delivery speeds to best suit customer requirements. Ocean Freight
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