Transcript: ✳✱* Voice of Customer (VoC): Every customer wants to be heard. VoC, or enterprise feedback management, captures real-time customer feedback and turns it into operational insights that help your channels and teams improve on every interaction. Net Promoter Score® (NPS): On a scale of 1 to 10, how likely are our clients to recommend us to build and support their Net Promoter SystemTM? We both measure and improve their NPS, driving real customer experience improvements and results. Our platform provides real-time NPS insight about detractors so you can close the loop with them right away — turning them into promoters. Relationship Surveys: Because relationship or brand-tracking surveys are collected at a specific point in time, and aren’t triggered by a specific interaction, a high-level view of your brand’s perception needs to be delivered. Manage your relationship surveys within the same platform as your transactional surveys for advanced analysis and a complete view of your customer experience. - Benchmark against competition - Track brand reputation over time - Correlate brand metrics with transactional feedback CEM Solutions Vision Statement To be the preferred and trusted customer support service partner. Customer Experience Management Below are the selection of case studies that are relevant to the above mentioned solutions: YapBPO India - Technical Operations & Dispatch: Focused on reducing expense and improving customer experience for our clients. - Customer Interaction Monitoring & Analytics: To understand how these interactions between agents and customers impact their business. - Work Order Accuracy: To eliminate missed revenue opportunities, missed risk management steps, and incorrectly applied marketing campaigns. - End User Chat Support: delivers a high quality solution that scales quickly and responds to changing fluctuations in customer demand. - Support Services: We leverage a robust in-house proprietary workflow that helps our agents deliver a higher resolution rate compared to in-house staff. - Reporting & Analytics: We are skilled at turning operational data into strategic intelligence and also identifying the drivers that can drive real change. The Foundation - We believe every customer has the right to be heard and get service, and every employee wants to deliver a good customer experience. Our experienced team has delivered 100% focused results on these services and CEM solutions for the past 10 years. Deliver Results - Whether you want to start simply or roll out an enterprise-wide transformation, our team will apply best practices from our channel, industry and global experience, guaranteeing your program’s success. Our clients may potentially achieve: - Increase in ROI by 10-15x - Average NPS lift of ~6 points within the first year - Annual churn reduction between 1% and 5% - Feedback Response Rates of up to 45% - 20X more feedback than traditional survey methods - CSAT improvements of up to 25% Partners in your Success - The secret to our success is simple: we accomplish our goals only when your CEM program delivers great business results. We’re there from day one, designing, launching and running a successful solution with you, and we stick with you to grow and optimize your program. More importantly, we create earnest, long-lasting relationships with real value. Our customer satisfaction scores matter to us too. That’s why we’re proud to boast : - Annual CSAT rating of 95% - >90% client retention rate Portfolio Gaurav Kohli Business Development Head - BPO Services Email ID - firstname.lastname@example.org YapApp ID – Gaurav.kohli Skype ID – email@example.com Phone - +1 716 226 6363 Phone - +91 96465 99178 Office : 711, Bestech Business Tower, Sector - 66, SAS Nagar, Mohali, Punjab, India 160066 Mission Statement YapBPO India is dedicated in building long-term relationships by providing flexible outsourced contact center solutions that add value to the Business of our clientele. Vision & Mission Broadband, Cable and Telecom The traditional cable and phone infrastructure, along with hardware technology, is developing at ever more accelerated rates and so does the increasing demands on sales and marketing organizations. From content acquisition to customer engagement, acquisition and retention, the rules have changed dramatically. Cable and satellite industry leaders are increasingly focused on business optimization, multi-channel data integration and first-class customer experience. With expertise across sales and marketing, business intelligence, finance, and engineering operations, YapBPO supports virtually all facets of the industry. Our process-oriented service delivery model can be adapted to any business need and challenge. That’s why our team have had partnered with three of the top 10 cable providers in the past six years, and that’s why we’re best placed to help you effectively engage with your customers. Social Insights: Social media is here to stay, and while your company
Transcript: Sweet iTech From earth, by humans Who we are? Who we are? A startup IT and Business team, focusing on technological services and customer satisfaction, bringing up design and development to a new level. IT (Information Technology) Marketing Our Services Our Services Enterprise Solutions Hardware Integrated Systems UI/ UX Social Community Websites E-Commerce Solutions Static & Dynamic Websites Customized Android & IOS Apps QA IT Consultancy IT IT Graphics Design Photography Cinematography Motion Graphics Media Planning Media Buying Marketing Marketing Key Projects Key Projects A variety of services that bring together professionals from multiple backgrounds Web, Android, iOS Social Community Social Community People sharing similar motives Chatting and communicating Personal and professional portfolio Hire and get hired Smooth work flow of professional jobs Know more and show off your skills Device, Web, Android and iOS Vehicle Tracking Tracking Hardware installation Real time tracking Geofencing Ignition control Fuel tank supervision Mileage tracking Real time Android and iOS apps Notifications and alerts Desktop, Web, Android & iOS Sweet-ES Enterprise Solutions Sales Inventory Accounts Production Floor Planning Purchase HR Contact Us Contact Us firstname.lastname@example.org https://www.facebook.com/sweetitech/ +880-1972656648 , +880-1712538034 Flat- 6/B, Rahbar Tower, Ring Road, Mohammadpur, Dhaka-1207, Bangladesh Stats Stats Worldwide sales Worldwide sales M 12 M 8 M 5
Transcript: Table of contents All slides are labeled in order of the rubric. Introduction Fastenal is an industrial business which supplies hardware and tools which can be used for about any job. The company take quality good first and gets them into the hands of many hard working americans. I personally know several people who work at Fastenal and have used good from there on many occasions. It is located throughout North and South America and several other international countries. Over the company's history it has showed to be a very reliable investment by continuing to expand and become a more successful business. Fastenal has now expanded large enough where they have their own self sponsored racing team and compete in a nearly world wide market. Company Products Fastenal offers a wide range of items from hardware to tools as a bulk or to the individual. They use Quality products which remain at the top of the market which benefits their customers and their investors. They are a huge contributor to the construction and manufacturing industries because of much hardware made. Business sector Top Competition W.W. Grainger, Inc. MSC Industrial Direct Co., Inc. HD Supply, Inc. These three companies listed above all supply similar materials such as hardware and tools, however they do not have the same market availability as Fastenal. Fastenal has over 1.2 million products available in all 50 states and several other countries which surpasses all the competition. Fastenal happens to have a majority over the market of hardware in tools. Financial Status Fastenal has split one time in the last 5 years and that was in May of 2011 putting 803.4k shares on the table. It is a growing market and just keeps expanding and staying on the top. http://seekingalpha.com/article/1099931-the-short-case-for-fastenal January 8, 2013 Fastenal is a leading retail sales place for construction and maintenance projects. they have taken advantage on growth and and remains to be a very high preforming stock throughout its history. Brokers say that Fastenal may not be able to maintain such a rapid growth, but it remains to be one of the best semi-short term investments on the market today. The graphs shown on the website above shows how steep of a growth Fastenal has overcame. The history of Fastenal has shown that it is a great place to invest your money due to splits and growth. http://seekingalpha.com/article/1105871-msc-industrial-hits-the-cliff January 10, 2013 The fiscal Cliff hit industries hard. MSC which is Fastenal's top competitor took a very large hit from the threat of the fiscal cliff going over. Fastenal is growing at such a significant rate MSC is having trouble keeping up. It has been found that the small competition such as hometown stores are what really separates the two companies. Both MSC and Fastenal remain very competitive and a stable stock to invest in. Over the past 10 years both companies have shown huge growth without many declines. STOCK PORTFOLIO http://markets.on.nytimes.com/research/portfolio/view/view.asp My Opinion Yes, I would have no second thoughts to invest in Fastenal due to the growth i have seen not only in the three months I have watched it, but also due to the history of the company i have looked up. Over the last 5 years Fastenal has seen a nearly 160% increase which tells me it will continue to grow. This type of industry seems to be growing at a quite rapid rate which is saying there is opportunities for money to be made for an investor. I personally received a net gain for investing in this stock. http://markets.on.nytimes.com/research/portfolio/view/view.asp?container=B64ENCIk15IFBvcnRmb2xpbyI=&pageType=performance (look at history of performance) I do recommend using products you buy at Fastenal. They maintain high quality parts and reasonable prices. I believe that Fastenal is a Bull market to get into and would make a great long and short term investment. Bibliography nytimes.com http://seekingalpha.com/article/1105871-msc-industrial-hits-the-cliff http://seekingalpha.com/article/1099931-the-short-case-for-fastenal fastenal.com http://en.wikipedia.org/wiki/Fastenal http://finance.yahoo.com/q?s=FAST Travis Walcker Fastenal FAST NASDAQ
Transcript: Risks for investing Latest share price: 3.27 Advice Latest share price: 40.05 Reduction in new car inventory- meaning that there is a shortage of new cars for sale leading to less purchases causing shareholders to not receive income or dividends on their money There was a recent weakness of 10% in the last month Carsales has taken a $10 million stake along with Stratton finance in Britain's RateSetter company which came to Australia last year. This may be unsuccessful which could potentially lead to a loss of money for share holders. BWP trust • Recently went down in price making it a good time to invest • West farmers is diversified across retail, insurance and industrials in Australia Decent retail growth Solid finances Poised for aquisition- Including the proceeds from the sale of its insurance businesses, Wesfarmers has a sizeable war chest for acquisitions. There has been speculation that the retailer is considering financial services companies that could support the level of revenue a large-cap company would require. Lower interest rates flow through home improvement business Moving into financial services Reasons to invest: Reasons to invest For the industrial sector, we have falling industrial production growth, contracting manufacturing and still weak business confidence. Deterioration in the supermarket pricing environment through the second half of fiscal 2015 Reasons to invest: Risks for investing We suggest , for those without exposure, to wait for a pull back in price before buying into shares of carsales.com.au Company Portfolio Reasons to invest: Company broadening horizons into other countries allowing the company to grow They have been doing very well in the first quarter Expanding into fast growing overseas markets, having just spent more that $100 million acquiring significant stakes in leading online motor vehicle companies (Including Asia and Brazil) Has been a solid performer on the bourse (stock market in a non-english speaking country) over time, up to 28% in the past year and significantly more over a longer horizon Carsales.com Shares traded as high as $3.02 yesterday Has continually outperformed the benchmark Australian REIT (Real Estate Investment Trust) in debts during the past 10 years with most out performance achieved during the GFC Reported a 13.7% increase in income Developed four more Bunning’s stores Risks for investing: Considering BWP trust has continually outperformed the benchmark Australian REIT which therefore the risk for investing in shares for this company is not as high as others Continuously moving away from main tenant WES farmers, may cause them to loose business Ever rising expensive Australian real estate market is making it harder to acquire new property WES- WesTfarmers Latest share price: 10.14 Advice
Transcript: 1.APPLE 2.Cupertino, CA 95014-2084 4.102 Countries. They mostly operate in China, and since 1983, France 5.AAPL 6. S&P 100 S&P 500 S&P 1500 Super Comp Dasdaq 100 7. Personal Computers Entertainment Devices 8. Technology- Personal Computers 9. Steve Jobs, Stephen Wozniak, Mike Markkula 10. Bill Cambell Millard Drexler Albert Gore Jr. Steve Jobs Andrea Jung Aurthur D. Levinson, Ph. D. 11.1976 12. December 12, 1980 13.On December 12, 1980 Apple went public at $22.00 per share.Since then,the stock has split three times, so on a split-adjusted basis, the IPO price per share was $2.75. 14. Apple's fiscal for 2011 is from September 26, 2010 to September 24, 2011. 15.High- $319 Low- $185.57 16. No 17. Has not been determined 18. The shareholders. 19. Steve Jobs 21. They don't have charities. 22. A) The first Apple logo featured Isaac Newton B) The Apple 1 cost $666.66 C) Apple made the first Mass-Market Color Digital Camera 20. 23. 3.
Transcript: @Buckle Presented by Vanessa Mancera mission mission "To create the most enjoyable shopping experience possible for our guests." Company History Company History The Buckle, Inc. (NYSE: BKE) is a leading retailer of medium to better–priced casual apparel, footwear, and accessories for fashion–conscious young men and women. The Company currently operates over 450 stores in 44 states, under the names Buckle and The Buckle. TIMELINE 1940 TIMELINE 1948 Buckle began as a men's clothing store in Kearnery, Nebraska 1977 Women's apparel was introduced 1967 a second store is purchased and is named, Brass Buckle 1994 Came out with a rewards card for frequent shoppers. 1992 reaches operations of 100 in 18 states with annual sales reaching $112 million 1995 First private label credit card is launched 1998 Buckle reaches 200 stores bringing in $337 million from sales 2009 reaches 400 stores in 41 states bringing in $900 Million dollars in sales MAP MAP The Company currently operates over 450 stores in 44 states, under the names Buckle and The Buckle. products products * Shirts *Fragrences *Jeans *Purses *shoes *accessories featured brands featured brands outfits outfits purses purses Jeans are 45% of their sales in ALL jeans jeans fragrances fragrances advertising advertising https://youtu.be/qWaA4uCLPCc https://www.buckle.com/ https://corporate.buckle.com/about https://corporate.buckle.com/about/our-story Works cited Works cited
Transcript: TERRA REAL TECH PVT LTD Heads Of Terra Real Tech West Mimas Due to shifting of the new industrial areas in Bhiwadi there are many scopes for the people like jobs and employment and all facilities for their children, many people like to live in the city and many builders are coming for construction the buildings. The city is very popular for investment in real estate because the people get the pricing hike day by day for any commercial or residential property. Delhi-Mumbai Industrial Corridor(DMIC) Connected with the upcoming Kundli-Manesar-Palwal Expressway. Delhi Bullet train & Metro is also bieng proposed from Delhi to Alwar passing through Bhiwadi. Dedicated Frieght Corridor (DFC) between Delhi and Mumbai passing through Bhiwadi. and industries are being shifted to Bhiwadi because of low cost.(price of land and space ;lease; rent; electricity;water;etc.) There is no doubt as Bhiwadi is becoming the big city in coming days and it has become hot destination for investors as well as end-users. Bhiwadi's headline The objectives of a consultant are much different from that of an actual agent. The agent has the main job of selling a particular property, and making a profit from the sale of that home. Because of this, the agent will have a slightly different approach to their dealings with a consumer. A consultant, on the other hand, does not have the objective of selling a particular home. In fact, he is completely unbiased in the purchase or sale of a property. His primary concern is helping the consumer satisfy his needs in the real estate. There is no financial gain based on the sale of a home. Instead, profits are by the services offered. Once a sleepy town shunned by the property developers, Bhiwadi is now a rapidly growing town on NH-8, situated in the Alwar district of Rajasthan, bordering Haryana. The reason for growth is due to growth in infrastructure that has taken place over the past few years. Spread over 3,347 acres and with another 3,000 acres proposed for its extension, Bhiwadi has nearly 2,500 tiny, small, medium and large industries, including MNC industrial units manufacturing various types of products. They include all types of industries like automobiles, steel, electronics, textiles, pharmaceuticals, printing, cables, rolling mills, food processing and garments. Prominent industrial names in the town include Gillette, Kajaria Ceramics, Bausch & Lomb, Honda Siel Cars, and United Breweries, Pepsi, RayBan, Shree Cements, Saint Gobain etc. West Sirius Jack-Ups Future Of Bhiwadi BIIB AET Summary This is what we do at Terra Real Tech. Our main aim is to guide people out in the market searching for properties. • Bhiwadi has an excellent connectivity with eight lanes NH-8 through Dharuhera-Bhiwadi bypass road. • Bhiwadi will also be connected with the upcoming Kundli-Manesar-Palwal (KMP) Expressway which is a future connectivity promised in 2021 Gurgaon-Manesar Master Plan. • Bhiwadi is spread over more than 5,300 acres and caters to around 2800 industries. • Government of India has proposed a Dedicated Frieght Corridor (DFC) between Delhi and Mumbai passing through Bhiwadi. DFC will be high axle new railway connectivity with multi model linkages. • Delhi Bullet train & Metro is also bieng proposed from Delhi to Alwar passing through Bhiwadi. • A road of about 60 km long is being planned from Shahjahanpur‐Neemrana‐Behror‐Bhiwadi road link via Azarka. • Bhiwadi will also be a part of the proposed Delhi Mumbai Industrial Corridor (DMIC), making it a strategic location for Industries and hence for investor. Bibliography: Ultra Deep Water Units About Bhiwadi West Auriga Why To Invest In Bhiwadi..? (Cont....) This article was released today at 3:22pm, and it's hook, Volkswagen will become the biggest foreign car-maker in China (the world's largest automobile market). By December 5th VW was 3 million marks ahead of it's second placed rival, GM. GM, or General Motors, is an American company while Volkswagen is a German company, both foreign to China. The domestic market for automobiles in China, CAAM, however has went down 1.3% from 41.3% share, which makes it an even 40%. In efforts to repair the market, Beijing has forced foreign markets to transfer new technology with domestic markets. Overall, even if competition increases among GM and VW, foreign companies in China will lead the market place, despite efforts to give domestic companies a competitive edge. Regulations can not make up for the fact that domestic companies aren't producing new and fresh products. This is the main reason VW is ahead of GM because the American company lacked new models. VW is also investing about 25 billion dollars compared to the quite modest investments from GM in China. Abroad, for overall investors, Beijing is removing regulations that restricted foreign companies like reducing tariffs on foreign cars and removing the requirement that foreigners sign up with local joint ventures. These regulations were set for
Transcript: To Start With... And then...about You! In this story you will enter personal information. You should talk about yourself, what you like, what is important to you. You should talk about your long term goals and what career you would like to work towards. You should also mention something about your family and the activities you like. You should use your "About Me" worksheet to reflect on these questions. In this story you will explain your Curriculum Map and GPA graph. You should incorporate the following information about the Curriculum Map and GPA Graph: This is my Heatherwood Middle School Curriculum Map and GPA. These are all the classes I have taken so far at Heatherwood Middle School. The top left graph shows the credits I have earned by passing all my classes. The next graph shows my cumulative grade point average. This is important for me to understand now because next year in high school I will have to make sure all my classes are mapped out and that I am passing classes so I can earn enough credits to graduate in four years. The next story you will share will be about your Long term goals. The following statements are some ideas that you might want to incorporate: I understand that when I get to high school next year I will have to make sure I have good study habits. I understand that I will have a four year plan to graduate which I must stay on track with I understand that I will be responsible to complete a scholarly paper my junior year I understand that I will have to complete a Senior Project my last year. Therefore, as I begin my eighth grade year I am really going to focus on the following goals From here you will want to elaborate on your school goals for this year. You will need to work through your SMART goal worksheet located on at the back of the ABOUT ME worksheet. These will be personal goals that you believe you need to work on as an eighth grade student to have a successful school year. This will then take you to each one of your classes and the trimester goals your teacher has set. You will need to make sure that you have completed the Goal Sheet Recording form. Make sure that your teacher has sign off on this so you know that you have the written down the correct goal. 1st Period Using your Goal Recording form you should be able to incorporate the following questions into your story about this class: This is what I like about this class This is my goal for this class This is what I need to work on Here is some evidence of my work 2nd Period 3rd Period 4th Period 5th Period 6th Period 7th Period SUCCESS! In this story you want to write about what it will take for you to have a successful school year. You will need to reflect on you strengths and some of your shortcomings. You will need to be very open about this particular story in your presentation. You want to share what you do well and how you want to be recognized for this. You also need to talk about what you need to work on this year. This will be difficult to be honest about what you need to work on. However, this is a very significant concept in goals setting. The ability to recognize one's weaknesses and share how you are going to overcome them is a very mature response. Study Plans This next story will be about your action plan for the school year. After you have shared your goals you now want to put together a plan which will help you to succeed. One of the tools that you can utilize with this program is the Study Plan Graph. Here is what you will need to share with regards to the Study Plan Graph: This is the study plan that I have completed to help me stay on track. There are four parts to it: 1. How I will study 2. The resources I need 3. My weekly class routine 4. A schedule of when my projects and tests are due I will keep this updated and posted so you can help me by checking this. High School This story should be about your thoughts regarding high school. Next school year you will be entering high school as a ninth grade freshman. How do you feel about this? What are some things that excite you about the reality of being in high school? What are the parts of high school that you are really looking forward too? There also has to be some apprehensions! Reflect on your concerns and what you might be worried about. In this story you need to write about how you need to take this school year to help yourself be prepared for the transition. Help!!! Your education at Heatherwood Middle School should be seen as a "partnership" between you, your family and your teachers. Understanding this concept then should allow you to ask for help and support. In this story reflect on what you need to be successful. How can your family support you this school year? How can your teachers help you? And perhaps most of all, how can you help yourself to be the best that you can be? In Conclusion So know you have come to the end of your presentation. Here you must summarize all that you have said. Enjoy the moment. This presentation is about
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