Transcript: 1- The user creates a New Space 2- During some time it's modified according to the project needs 3- As the space results useful for a whole company or area the user decides to ask for saving it as Template 4-The Collaborate Team takes care of this process 5- The new process covers the Analysis of the Space that we should save as Template and the Estimation to finish it. 6- Also we should contemplate the current release dates to provide the user the go live Date Save Templates with Content Some Issues are: New Process: 1- URLs that are inherited Some items to take in care to know in which Release the Template will go live: Templates Creation Process Columns Duplicated that couldn't be removed Current Process: Advantages and Disadvantages Features that couldn't be enable Content Type Duplicated that couldn't be removed 1- The user creates a New Space 2- During some time it's modified according to the project needs 3- As the space results useful for a whole company or area the user decides to ask for saving it as Template 4-The Collaborate Team takes care of this process, but during it we usually face some issues Duplicated Content Type This Process will be easier if... - The Site Collections are aligned - The user doesn't modify the Template meanwhile the support team is working on it - If the changes are planed with time Missing Features Issues Estimation: Duplicated Columns Hidden Features 1-The complex of the data inside the Space and its estimation. 2-The issues that we found testing it and the estimation related to them . 3- We will accept simple changes until 7 days before the first INT deploy. 4- Once we passed the limit to request changes the Template will go live in the Next Release. 5- If the user request new Changes after the first INT deploy they will be performed to the next release. .Dotx files required - Old Library Template
Transcript: CONSULTING Weekly Round up Meeting Department weekly meeting 01.01.2018. AGENDA AGENDA 01. 02. 03. Principle & Reason Target Group 04. 05. 06. 07. 08. 09. 010. Objective Goal Benefits of the project Expected results Operating procedures Timeline Finance KPI NEWS Principle & Reason Corporate Social Marketing Corporate Social Marketing X Y Update 1 Update 1 Update 2 Update 2 ANNOUNCEMENTS ANNOUNCEMENTS COMPANY NEWS COMPANY NEWS NEWS NEWS EVENTS EVENTS NEW EMPLOYEES NEW EMPLOYEES NEW HIRE NEW HIRE Name Department Start date NEW HIRE NEW HIRE Name Department Start date SPECIAL DATES SPECIAL DATES JAN FEB MAR Name Birthday Department Name Years with Company Department WHAT'S NEXT WHAT'S NEXT JAN FEB MAR KEEP IN MIND KEEP IN MIND 01. 02. 03. CHANGES CHANGES
Transcript: Recommendations to Ethical Concerns in Business Process Outsourcing When companies outsource business tasks that aren't part of the core activities of the business. Some outsourced tasks include: Human resource management Product or service distribution Marketing Assembly line management Management Science 485 With Supply Chain becoming a large industry it is important that graduating students gain first hand experience before entering the work force. Requirements for Our Internship: Find an internship that works directly within the Global Supply Chain. International ties through study abroad or an American company with international connections. Gain experience in all sides of the Global Supply Chain including the Seller, Buyer and Freight Forwarder or Middle Man. Internship Students must outline and summarize BPO as well as focus on one real world ethical issue pertaining to outsourcing. This project is worth 20% of the student's final grade and is broken up as follows: Bibliography: 5% First Draft: 5% Final Draft: 5% Presentation: 5% Extra Credit: +10% After the students presentation to the class they have a chance to make corrections present and again to the Management Science department for extra credit. Ethical Issues Research Paper Major ethical concerns highly publicized and scrutinized involve employee welfare and product quality that forces companies to chose between maximizing profits or upholding ethical standards. These ethical concerns include: Exposing security and confidentiality Managing Relationships Quality Labor Possible errors on quality, cost or speed of process execution are operational risks that are generally the focus of outsourcing responsibilities. What is Business Process Outsourcing?
Transcript: Templates A house style is a set of rules. These rules format a document. Examples - Font style and size Text should be right, left or justified. How text should be presented. What is a house style? Templates is a tool for ensuring that all documents or pages have a standard layout, look and feel. Changes made to the templates automatically update any pages or documents which are based on the templates. how does a template be used to create a constant housestyle By Vj + David Templates make consistant house style. Templates provide a document with a standard pre-set layout or format
Transcript: Example of a Jeopardy Template By: Laken Feeser and Rachel Chapman When creating without a template... http://www.edtechnetwork.com/powerpoint.html https://www.thebalance.com/free-family-feud-powerpoint-templates-1358184 Example of a Deal or No Deal Template PowerPoint Game Templates There are free templates for games such as jeopardy, wheel of fortune, and cash cab that can be downloaded online. However, some templates may cost more money depending on the complexity of the game. Classroom Games that Make Test Review and Memorization Fun! (n.d.). Retrieved February 17, 2017, from http://people.uncw.edu/ertzbergerj/msgames.htm Fisher, S. (n.d.). Customize a PowerPoint Game for Your Class with These Free Templates. Retrieved February 17, 2017, from https://www.thebalance.com/free-powerpoint-games-for-teachers-1358169 1. Users will begin with a lot of slides all with the same basic graphic design. 2. The, decide and create a series of questions that are to be asked during the game. 3. By hyper linking certain answers to different slides, the game jumps from slide to slide while playing the game. 4. This kind of setup is normally seen as a simple quiz show game. Example of a Wheel of Fortune Template https://www.teacherspayteachers.com/Product/Wheel-of-Riches-PowerPoint-Template-Plays-Just-Like-Wheel-of-Fortune-383606 Games can be made in order to make a fun and easy way to learn. Popular game templates include: Family Feud Millionaire Jeopardy and other quiz shows. http://www.free-power-point-templates.com/deal-powerpoint-template/ Quick video on template "Millionaire" PowerPoint Games Some games are easier to make compared to others If users are unsure whether or not downloading certain templates is safe, you can actually make your own game by just simply using PowerPoint. add logo here References Example of a Family Feud Template PowerPoint Games are a great way to introduce new concepts and ideas You can create a fun, competitive atmosphere with the use of different templates You can change and rearrange information to correlate with the topic or idea being discussed. Great with students, workers, family, etc. For example: With games like Jeopardy and Family Feud, players can pick practically any answers. The person who is running the game will have to have all of the answers in order to determine if players are correct or not. However, with a game like Who Wants to be a Millionaire, the players only have a choice between answers, A, B, C, or D. Therefore, when the player decides their answer, the person running the game clicks it, and the game will tell them whether they are right or wrong.
Transcript: New Project Presentation For Client Sourcing Consultants By K Vignesh Kamath Advantage KAMATH Investment Requirement Planned Location Kundapur MISSION / Objective Organisation Chart Executive Terminal Rural BPO Concept Data Typing (INR 12 to 15 per page) Costing OCR Conversions (INR 8 to 12 per Page) MD / CEO Rural BPO Concept Roles and Challenges Team of 25 Executives Process Flow Online form filling (INR 8 to 12 AVG 20 fields) *Premium not included Delivering quality and productivity to clients by Performing Excellence in all that we do, Constantly explore new clients, profitable processes and expand into various markets heading towards leadership in Rural BPO Solutions Roles and Challenges Thank you © K. Vignesh Kamath Rural BPO concept also termed as nearshoring was under research since 2005 and after the viability , potential study it was piloted. Advantages of rural BPO is highly minimised cost when competed to tier 1 and 2 cities considering the living and infrastructure costs. More and more companies are now opting to outsource their backoffice operations to rural Centres to gain cost advantage. Reports shows the remarkable potential in Rural India to deliver quality data and support solutions and has high potential to grow. Current Pay Standards Executive Terminal Client Server Planned Location Kundapur Start up and run by Mid March 2010 Start with 25 seater Increase by 25 seats after every payment cycle Scale up to First full shift of 100 seats by end of Q4 of this FY 10-11 Second Shift start by Q4 Stabilise and Run at full productivity Plan for 400 Seats by 2012 OCR Conversions Billing Accounts Client Relation Setup Manpower Recruitment Training Security Quality Productivity Manpower Retention Shortest Turnaround time Client Relation Expansion Sighting new opportunities Constant Reengineering Growth and Potential Voice Support (Hourly payment) By K Vignesh Kamath Team of 25 Executives Web Search VISIONing Infrastructure (5000Sqft Super built-up area Ready) Server 1 (Specified by Client) T6 network (Voice / Data) Multi port Rack HUB’s Cisco Firewall McAffe Virus Scan Computers 125 with Genuine Windows and Office Conference room Demarked working floors Process Leads Cubical’s Center Heads Cabin Cafeteria / Other hygiene area’s Total estimated cost of investment Rs. 55,00,000/- (Excluding Building) Setup Manpower Recruitment Training Security Quality Productivity Manpower Retention Shortest Turnaround time Client Relation Expansion Sighting new opportunities Constant Reengineering Online Chat support (Hourly payment) Legitimate Long term Clients (Priority) Training for the core team Requirement for 2 top level Manager With Relevant experience in the industry (For Startup) Support on technology (Knowledge Based only) Long term support for Expansion * Only on Profit Sharing Module (According to current Industry standards) Our Server With Firewall, Scan, Data Security Backup Highlights Processes HR Manager Process Manager Process Manager Estimated time for Breakeven is 12 months and Recovery by 18 to 22 months as quoted by Consultant Web Search (INR 5 to 8 Per entry) Online form filling Process Manager * Only Estimates from the experts in the industry Process Manager COO Ready Infrastructure Quick setup Piloted Positively High Growth Potential Manpower advantage Low cost solution Short startup time supports quick expansion Can be accommodated in the existing infrastructure Simplified Management Rule 90 days implementation possible Finance Manager Voice Support Setup and Growth Plan Team of 25 Executives Process Manager Ready Infrastructure Ready Manpower source New business opportunity High expansion capabilities Very potential Cost effective solution Learning curve Passion Creating profitable value to the company by constantly performing actions delivering excellence to the clients in all that we do. Team of 25 Executives Online Chat support New BPO Project By Air to Nearest Airport Mangalore 1hr10mins flight Jet and KF 5 flights a day Data Typing Quality Check Requirements from the consultants
Transcript: Social learning network for teachers & students Create assignments, files & notices Discussion forum for class groups Retrieve homework Penzu Furl Shanna Wood 10/5/12 Web 2.0 Tools Multiple technology tools increase ability to learn Providing students with technology that they would not normally have Positive effect of student learning Student engagement & hands on with technology Encourage creativity Audio broadcast converted to MP3 or other playback device Listener can choose what they listen to and download Can be used for class presentations, lecture & literacy Anyone, Anytime, Anywhere Web 2.0 is a term coined in 1999 to describe web sites that use technology beyond the static pages of earlier web sites Blogs Emerging Technologies Reflection Edmodo Ways that Penzu can be implemented into the classroom:Warm-Up Activities Daily journaling Writing Essay's Introduction Penzu is a simple service written on rails, that allows you to write and save private notes or posts with images, print the entry, or share it by email or submit as assignment Podcasts Enhance learning, creativity & collaboration Easier to share global wide Web 2.0 tools are today's tomorrow Possibilities & future are endless Social bookmarking site that enables students and teachers to share their favorite sites with each other. This can be helpful for research, projects or sharing tutorial sites, with peers. Teachers can also use this site to share ideas on lesson plans or fun ways to teach while keeping students engaged in learning. Daily post Personal reflections Only owner can make changes Class discussion forum
Transcript: the team leader benefits from: increased time for primary duties ability to ease work pressure decreased time dealing with escalations reduced upward call delegation reduced hold and processing times before HCL approached the exercise we asked: is it critical? is there a financial impact? can we train an agent to complete this or would it require further approval? will it recur over time? what are the impacts to call handling? how do we prevent unnecessary escalations? Client step nine step five better serve customer needs prevent escalation provide room for decision making prevent duplicate, mundane & repetitive tasks acknowledge business needs Develop matrix template Define roles Circulate and action through BPO team feedback remember... July June step four Delegation is the partnership of authority and responsibility to another agent to carry out specific functions without additional approval. These functions typically carry positive or negative financial impact to the organization. step three support, communicate, present... DE/HCL Delegation Lines of Authority step six September + Develop Risk Assessment... think through what if scenarios System logic will allow certain transactions to occur sans user interaction. These processes will require perquisites that will logically execute certain functions in the event an action is required. Designations will be marked as RB on the Framework Controls Matrix. why...? Level 7-8 August understand functions... agree and prioritize... • An understanding of what is being approved • The information and supporting documentation is accurate and complete • The transaction is allowable, reasonable and justified • The transaction is charged to the correct project(s) • There are adequate funds to cover the expense • The funding source is appropriate for the expenditure Finalize Work to finalize plan Include final edits draft simply put....it is when we allow a BPO team member an opportunity to carry on a task without additional approval Direct reports to the Level 1, typically (but not limited to), Vice President, Director HCL Role Equivalents: Manager, All Roles: VP, All Roles Testing and Refinement step two the team member benefits from: empowerment development increased motivation better decision making June so why not delegate...? step eight create DLA Workplan & Timeline Define and Finalize Present for Developmental work Create edits where feasible Develop manual workarounds where required delegated tasks focus on reducing bottlenecks and allow for fewer customer transitions Front Office Personnel or Equivalent, typically (but not limited to), Front Office Lead, Front Office Personnel, CSA, CCR , IVR HCL Role Equivalents: Customer Care Lead and Customer Care Agent assess role abilities and training needs... July Test levels and roles Resolve and revise Automatic effective delegation will be successful delegation and provide us with more time and better customer experiences step one BPO and HCL should maintain consistent dialogue and feedback throughout development and implementation to ensure policy remains consistent against metrics and market. delegating is not the abdication of accountability delegate Proposal and Recommendation our goal is to prevent escalation and improve work efficiency while mitigating financial and operational risk delegated tasks focus on relieving bottlenecks and allow for fewer customer transitions. our goal is to... Client there are 2 beneficiaries within delegation... define the roles... what is...? Direct reports to Level 2, typically (but not limited to), Supervisor, Senior Manager, Director, Management Personnel or Equivalent HCL Role Equivalents: Manager, All Roles Supervisor, All Roles some leaders feel: lack of time loss of controls fear of becoming dispensable lack of confidence in team member abilities or decision making skills audit failures that can contribute to negative performance evaluations Level 2 Provide HCL Delegation of Authority Proposal Develop action list Amend as required Direct reports to the Level 1, typically (but not limited to), Vice President HCL Role Equivalents: VP, All Roles Level 5-6 draft matrix & expand to include all key risk areas assess results and feedback... For HCL, the impact of proper delegation can have adverse repercussions on our key performance indicators: Levels of Delegation BPO Deliverables Development step seven how...? Define roles Finalize DLA mapping Determine appropriate work levels employees with signature authority are responsible for assuring the following policy recommendation Level 3 and 4 discuss Lead Personnel or Equivalent, typically (but not limited to), Lead, Analyst or Back Office Personnel HCL Role Equivalents: Tier 3 / Issue Resolution Group and Tier 2 / Customer Support Group/Credit and Collections account for manual steps and non SAP functions Level 1 Draft Development
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