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Welcome to Hyatt
Transcript of Welcome to Hyatt
Planning the Project
Keeping in Touch with the Hyatt
Adaptation to Chinese Market
Welcome to Hyatt
Hyun Jin Kim
You're more than welcome
Hyatt in China
23 hotels in China
4 hotels in Shanghai
Located in key tourist destinations
3rd Trimester 2012 Turnover 977 M$
You are more than welcome...
Hyatt House at Los Angeles International Airport
Sept 30th, 1957
First overseas hotel, Hyatt Regency ,Hong Kong, 1969
CEO: Mark S. Hoplamezian
Hyatt Value Chain
Casual and relaxed environment.
Meetings every week, month and sometimes even daily, Hyatt talk.
Manager to a subordinate system once every month.
Open culture, easy to access.
Focus on vision and social relationship.
Based on cooperation between departments,but both competition&cooperation between sister-hotels.
Events for Hyatt employees.
Conflict resolution through meetings.
Leadership Training Programs.
Our mission is to provide authentic hospitality by making a difference in the lives of the people we touch every day, including our associates, guests and owners.
How do think Hyatt adapted to
the Chinese market ?
Punishments & Rewards System
Hyatt Stars Program
15 Stars Reward
Best Employees: Y/M
Most Popular Manager
12 Days free Stay at Hyatt
Fusion of Chinese & western design.
Do you think they
motivate their employees
differently in China ?
Fashionable international spirit
Bold & contemporary interior spaces
Prezi was divided in two Groups basicly for the creation but three groups:
Yash and Diana 40%
Sunnyi and Jan 40%
Kim & Kuna 20%
Writing part :
Introduction + Culture Impression on Hyatt : Kim and Kuna
Inward and Outward Culture: Yash
References to the Theories: Diana
Methodology + Conclusion: Sunnyi and Jan
Rereading and correction: Jan and Sunnyi