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Transcript of Routine Letters
Important Characteristics of Business Letters to Keep in Mind:
-provide information (positive and negative)
-apply for a job
Most business letters have four parts: address, opening, body, and closing
- Letterhead or Sender's Address
- Recipient's Address
Best Restaurant Ever
123 Awesome Street
Toronto, ON A1A 2B2
January 1, 2013
Mr. David Singh
123 Not Awesome Street
Toronto, ON B2B 1A1
Dear Mr. Singh:
- Subject Line
- First sentence or two of the letter.
SUBJECT: AVAILABILITY AND PRICE OF EQUIPMENT SECURITY DEVICES
Please provide information and recommendations regarding security equipment to prevent the theft of office computers keyboards, monitors, faxes, and printers.
- provide any necessary details needed to clarify the opening
- The main goal is to get your point across without the reader having more questions
- maintain a friendly, conversational, and positive tone
- if you require an action, you should close with your specific request
- if your letter provides information, you should close with a summary or polite forwarding thought
-try and avoid mechanical closes, such as, 'If you need anything, don't hesitate to call.'
c. Mr. Jones
Regional Manager, Best Restaurant Ever
It is important when writing a refusal letter to minimize the damage to the relationship
1. use a neutral opening
2. explain the reasons
3. be clear
4. provide a polite or helpful comment or suggestion
5. use a polite or goodwill closing
Try to be:
- Complimentary Close
- Signature block
- Enclosure Notation
- Copy Notation