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Job Interview Roleplay Script

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Yi Zhang

on 21 May 2014

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Transcript of Job Interview Roleplay Script

Are you interested in the body shop products?

What is your impression on these products?

what is your salary expectation from us?
Job Interview Roleplay Script
Job Description
Background information of job applicant
Company Background
what is the body shop
Curriculum Vitae
Want to know about me?
Interview Questions
Will you please tell us about yourself?

What are your strong points?

why you want to work with us?
Interview Questions
Group Assignment
Part A: Advertisement
We opened our first store in Brighton in 1976, selling honest products made from natural ingredients. Today we’re an iconic beauty brand with 2,800 stores in 67 countries, employing some 8,000 people worldwide
Our five core vaues
Support Community Fair Trade
Defend Human Rights
Activate Self-Esteem
Against Animal Testing
Protect Our Planet

The founder of the body shop said that the business of business should not just be about money, it should be about responsibility. It should be about public good, not private greed. That is how we do business.
Your activity basically involves
• managing and motivating a team to increase sales and ensure efficiency
• managing stock levels and making key decisions about stock control;
• analysing sales figures and forecasting future sales ;
• hire, train and supervise staff
• create and implement buying and marketing policies

Your activity basically involves:
• sell goods and services to customers, and advise them on product use
• Maintain records of stock levels and financial transactions
• Complete budgets and financial plans
• Make sure shops comply with occupational health and safety regulations.

• Responding to customer complaints and comments;
• Organising special promotions, displays and events;

To succeed in this role you will need to possess
• experience in retail store management
• an ability to coach, develop, manage and motivate staff
• experience in monitoring and achieving store sales budgets

To succeed in this role you will need to possess
• an ability to establish and maintain professional relationships with customers
• leadership and excellent communication skills

Retail managers are responsible for the day-to-day running of stores or departments. The aim of any retail manager is to maximise profit while minimising costs. You should ensure promotions are accurate and merchandised to the company’s standards, staff are fully versed on the target for the day and excellent customer care standards are met.
Working Hours
Full--Time Employee
UP TO 40 Hours Per Week
Full--time Employee
In short, the work time based on the situation.
Full--time Employee
but on the special holiday like boxing day, may work over time.
Academic background:
You should have at least business related Bachelor degree like majoring in marketing and human resources.

Job Experience:
You should have at least two year experience as a shop assistant.
Job Expection
Our Retail Academy will teach you everything you need to know about The Body Shop attitude. You’ll gain a deeper understanding of our business and our products, as well as develop your customer service, storytelling and selling expertise. We also offer expert programmes in make-up and skincare. All of these experience and training are absolutely you can expect from us.
• Flexible pension plan
• Up to 33 days holiday (depending on length of service)
• Life assurance
• Income protection
• Loyalty awards

• Give-as-you-earn donation scheme

• Season ticket loan

• Annual travel insurance

• Childcare vouchers

• Healthcare cash plan

• Dental plan

Career goals
We will take the time to review your progress regularly so that with you, we can identify the best development plan to help fulfil your short and long-term potential. We also have a broad range of training programmes, so there really is something for everyone ¬– in all functions and at all levels. The promotion you can expect such as an area manager or any other senior level manager positions. All of these are up to your performance and competence.
Salary issues:
However, your final salary depends on your performance and the sales. That is not fixed.
For the further salary information, please discuss with us.

Base salary + Sales commission
Retail managers earn an average of $21.53 an hour from the statistic of New Zealand Retailers Association, 'Retail Wages Survey', 2012.
Working Conditions
As a retail manager, you have your own office. But most of the time you work on the sales floor. We provide you safe and nice working environment.

Group Member
1305119 Kristina Remchuk
Group Member
1308021 Chloe
Group Member
1311096 Hanna
Group Member
1401303 April
Group Member
Group Member
1401575 Jiamin Wu
Part B:
Job Interview

Queens Academic Group (2014-Present)
Diploma in Business(L6)
Queens Street,

Queens Academic Group (2013-2014)

Work Experience
Babysitter (ongoing)
Responsible for the well-being of a two year old.

Apis Fertilizers, (2012 – 2013)
Personal Assistant - Part Time,
Stavropol, Russia
Responsible for administration and time management.

Retail assistant (2013 --2014)
Professional Accomplishments
• English Language Scholarship (2007)

• School Prefect

• English level 6 Advanced – Queens Academic Group (2013)

• NZ Business Diploma – Queens Academic Group (2014 – Present)

Professional Profile
MS Word Experienced
Speaks Russian
Issue resolution and problem solving
Excellent phone manner
Quick leaner

Kristina Remchuk

I see myself as an Energetic, Hard Worker who is determined to Excel at any tasks assigned with Enthusiasm.
I am a Russian born English speaker who is here in New Zealand to complete my Business Diploma and would like the opportunity to work and gain experience in all kinds of businesses.

Interview Questions
Would you like to tell us what is your perception of putting yourself into the customers’ shoes?

could you share your idea with us about the future trend in the product of the body care and face care’s development?
Interview Questions
Would you like to tell us how you would deal with the interest conflict between yours and the company when you face a dilemma situation?
Interview Questions
what is your way to create a win-win situation between the profit of our products and the satisfaction of our customers?

Would you like to share your ideas about how would you measure your success briefly?

1310150 Yi Zhang
Full transcript