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Managing Generational Differences in the Workplace

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by

Noemi Gutierrez

on 13 March 2014

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Transcript of Managing Generational Differences in the Workplace

Operation Desert Storm / Gulf War

Corporate Downsizing : entrepreneurial spirit

Diversity & techno-literacy : adaptive to challenges

Education is expected : work/life balance

World War II : Great patriotism

Great depression : Thrifty & self-disciplined

High regard for law and order

Education is a dream
 

Managing Generational Diversity in the Workplace
UNM Management Academy 2013-2014
Presented by:
John Couch, Noemi Gutierrez,
Michele Navarrette & Lisa Orona
What is the purpose or significance of each generation?
WORK ETHICS
&
STEREOTYPES

THE SILENT/
TRADITIONAL
1925-1945
VALUES:

HARD WORK
WORK CHARACTERISTIC:

TOP DOWN
JOB SATISFACTION:


ACKNOWLEDGMENT

WORK METHOD:

CHAIN OF COMMAND
WORK:

LIFETIME CAREERS

STEREOTYPES
Are referred to as the "GREATEST GENERATION"

On the negative side, they are also looked upon as fossilized
BABY BOOMER

VALUES:
LOYALTY
WORK CHARACTERISTICS:
LOYAL WORKAHOLICS
JOB SATISFACTION:
MAKE A DIFFERENCE
WORK METHOD:
DISCUSSION AND CONSENSUS
WORK:

STELLAR CAREERS

Are referred to as woodstock, hippie and political unrest generation

On the negative side they are also looked upon as narcissistic

1946-1964
STEREOTYPES
GENERATION X’ers

VALUES:
WORK-LIFE BALANCE
WORK CHARACTERISTICS:

BOTTOM LINE ORIENTED
JOB SATISFACTION:

BALANCE WORK AND HOME
WORK METHOD:


EFFICIENT, IGNORE CHAIN OF COMMAND
WORK:

PORTABLE CAREERS

STEREOTYPES
Are referred to as the computer, video games and MTV generation

On the negative side they are looked upon as slackers
1965-1980
GENERATION Y’ers/ MILLENNIAL
1980-2000
VALUES:
INNOVATION AND CHANGE
WORK CHARACTERISTICS:

TIER ORIENTED
JOB SATISFACTION:

TO MAKE A DIFFERENCE
WORK METHOD:

USE TECHNOLOGY
WORK:

PARALLEL CAREERS

STEREOTYPES
Are referred to as lazy and whiner generation

On the negative side they are looked upon as more narcissistic then baby boomers
World Trade Center / War on terrorism

Global-centric : 24/7 internet connection

Appreciation for diversity : team involvement

Most educated generation : technology infused

Share many of The Silents’ values and beliefs
 

Vietnam : Social change

Civil Rights & Women's Movement

Distrust of government & authority

Education is an American birthright

Dr. Robert DelCampo
Professor with the Anderson School of Management/Department of Organizational Studies
He has published or presented more than 75 papers and is the author of five books.
Dr. DelCampo is known to give talks on generational differences at the University of New Mexico for staff presentations and he includes generation topics in his courses as well.
Jenna Crabb
Director of Career Services
Diversity trainer
Generational difference speaker
Motivational speaker for many organizations, conferences & classes
Generational Differences presentations for professional staff at UNM to include, presenting at the 2011 Administrative Professional Conference and as many of you can remember she presented for the Management Academy on a couple of occasions
57.14% feel that UNM Does Not or Rarely Addresses/Education

83.93% state it is important for managers/supervisors/senior leadership to be educated on generational differences in the workplace

Only a few employees could provide any current UNM generational courses or training

UNM Staff Survey cont’d

We wanted to gauge the University staff employees on the topic of Generational Diversity in the Workplace
Understand their perception of generational diversity
Expand on the importance generational diversity here at UNM
Obtained 56 responses from staff around UNM campus
7 questions survey administered through Survey Monkey

UNM Staff Survey

Other Differences such as:
Age
Religion
Gender
Socio-economic backgrounds
Race/Ethnicity


Background cont’d

Source: Department of Labor - Household Data Annual Averages, “Employment status of the civilian non institutional population by age, sex, and race” (2012).

This is the first time that there are all four generations working together


Diversity is an important topic for managers to recognize in the workplace
UNM is one of the largest employers in the state of New Mexico
Generation Y/Millenials are “flocking” back to Albuquerque

Introduction

Current Staff at UNM, n=56

UNM Staff Survey cont’d
THE MATURES
aka
THE SILENT
THE BABY BOOMERS aka THE BOOMERS
GENERATION X aka GEN X
MILLENNIALS aka GEN Y
RECOMMENDATIONS
CONCLUSIONS
THANK FOR YOUR ATTENTION!

We hope you enjoyed our presentation!

Managers need to be prepared for conflict in the workplace
Currently there is a “new” Employee and Organizational Development (EOD) course
“Building Bridges Across Generations at Work (Course EOD360).”

An additional resource for employees, particularly managers or those striving to be managers, is the UNM Management Academy. This is an eight month course that piloted through EOD.

HSC Staff Mentorship

University Programs
All new employees and/or current managers take the “Building Bridges Across Generations”
Online training video to be included as yearly staff training
Diversity/generational presentation to the current Management Workshop
UNM can implement continuous training to current managers All employees, including managers, should want to develop new skill sets and strive to better themselves.
HSC has established their own Staff Mentorship Program, we’d like to see the same on Main Campus and even branch campuses.
Employees should seek help from UNM OMBUDS; they are readily available to assist with internal issues that may arise.
Managers must embrace generational differences and use each person's background as a resource

Generations have come full circle

UNM managers have limited exposure to diversity training on such a highly important topic.

UNM offers a variety of simple resources in order to deal with generational differences within the workplace.

As Jewel Washington, Vice President of Human Resources, stated at our Management Academy, “
You can tell you are not an effective leader if you look behind yourself and nobody is following

Questions
Full transcript