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Managing Generational Differences in the Workplace
Transcript of Managing Generational Differences in the Workplace
Corporate Downsizing : entrepreneurial spirit
Diversity & techno-literacy : adaptive to challenges
Education is expected : work/life balance
World War II : Great patriotism
Great depression : Thrifty & self-disciplined
High regard for law and order
Education is a dream
Managing Generational Diversity in the Workplace
UNM Management Academy 2013-2014
John Couch, Noemi Gutierrez,
Michele Navarrette & Lisa Orona
What is the purpose or significance of each generation?
CHAIN OF COMMAND
Are referred to as the "GREATEST GENERATION"
On the negative side, they are also looked upon as fossilized
MAKE A DIFFERENCE
DISCUSSION AND CONSENSUS
Are referred to as woodstock, hippie and political unrest generation
On the negative side they are also looked upon as narcissistic
BOTTOM LINE ORIENTED
BALANCE WORK AND HOME
EFFICIENT, IGNORE CHAIN OF COMMAND
Are referred to as the computer, video games and MTV generation
On the negative side they are looked upon as slackers
GENERATION Y’ers/ MILLENNIAL
INNOVATION AND CHANGE
TO MAKE A DIFFERENCE
Are referred to as lazy and whiner generation
On the negative side they are looked upon as more narcissistic then baby boomers
World Trade Center / War on terrorism
Global-centric : 24/7 internet connection
Appreciation for diversity : team involvement
Most educated generation : technology infused
Share many of The Silents’ values and beliefs
Vietnam : Social change
Civil Rights & Women's Movement
Distrust of government & authority
Education is an American birthright
Dr. Robert DelCampo
Professor with the Anderson School of Management/Department of Organizational Studies
He has published or presented more than 75 papers and is the author of five books.
Dr. DelCampo is known to give talks on generational differences at the University of New Mexico for staff presentations and he includes generation topics in his courses as well.
Director of Career Services
Generational difference speaker
Motivational speaker for many organizations, conferences & classes
Generational Differences presentations for professional staff at UNM to include, presenting at the 2011 Administrative Professional Conference and as many of you can remember she presented for the Management Academy on a couple of occasions
57.14% feel that UNM Does Not or Rarely Addresses/Education
83.93% state it is important for managers/supervisors/senior leadership to be educated on generational differences in the workplace
Only a few employees could provide any current UNM generational courses or training
UNM Staff Survey cont’d
We wanted to gauge the University staff employees on the topic of Generational Diversity in the Workplace
Understand their perception of generational diversity
Expand on the importance generational diversity here at UNM
Obtained 56 responses from staff around UNM campus
7 questions survey administered through Survey Monkey
UNM Staff Survey
Other Differences such as:
Source: Department of Labor - Household Data Annual Averages, “Employment status of the civilian non institutional population by age, sex, and race” (2012).
This is the first time that there are all four generations working together
Diversity is an important topic for managers to recognize in the workplace
UNM is one of the largest employers in the state of New Mexico
Generation Y/Millenials are “flocking” back to Albuquerque
Current Staff at UNM, n=56
UNM Staff Survey cont’d
THE BABY BOOMERS aka THE BOOMERS
GENERATION X aka GEN X
MILLENNIALS aka GEN Y
THANK FOR YOUR ATTENTION!
We hope you enjoyed our presentation!
Managers need to be prepared for conflict in the workplace
Currently there is a “new” Employee and Organizational Development (EOD) course
“Building Bridges Across Generations at Work (Course EOD360).”
An additional resource for employees, particularly managers or those striving to be managers, is the UNM Management Academy. This is an eight month course that piloted through EOD.
HSC Staff Mentorship
All new employees and/or current managers take the “Building Bridges Across Generations”
Online training video to be included as yearly staff training
Diversity/generational presentation to the current Management Workshop
UNM can implement continuous training to current managers All employees, including managers, should want to develop new skill sets and strive to better themselves.
HSC has established their own Staff Mentorship Program, we’d like to see the same on Main Campus and even branch campuses.
Employees should seek help from UNM OMBUDS; they are readily available to assist with internal issues that may arise.
Managers must embrace generational differences and use each person's background as a resource
Generations have come full circle
UNM managers have limited exposure to diversity training on such a highly important topic.
UNM offers a variety of simple resources in order to deal with generational differences within the workplace.
As Jewel Washington, Vice President of Human Resources, stated at our Management Academy, “
You can tell you are not an effective leader if you look behind yourself and nobody is following