How can the Technical Team communicate system changes to the wider business area? Ways to communicate Strategy for communicating system changes Overview Email, Newsletter, Blogs (Documentum) and Slides
Face to face, Workshops, Presentation and Meetings
Feedback - Engagement Audience Tailor message to specific group
Certain users will respond better to a particular form of communication than others
Support certain users during change Timely, consistent and accurate information
Keep everybody informed at all times
Use a variety of communication pathways
Give people opportunity to voice opinion Why do we need to communicate system changes?
Ways to communicate
Audience
Strategy for communicating system changes
Provide clarity
Positive attitude towards change
Less Resistance Why do we need to communicate system changes? Questions?
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How can the Technical Team communicate system changes to the wider business area
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