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Transcript of Cross-cultural Communication
Soft Skills Series
Lived Experiences & advice
What does the research say?
Tips, suggestions, and steps
Equality of rights
Hierarchy exists for convenience
Employees are experts
Information is shared
Communication = informal, direct, participative
Power Distance (PDI)
Individualism vs. Collectivism
Hierarchy is necessary
Centralization is popular
Ideal boss = benevolent autocrat
Leadership is not challenged
Work to Live
Strive for consensus
Equality, solidarity, and quality in work are valued
Resolve conflicts = compromise
Favor free time
Focus on well-being; status not shown
Live to work
"Be the best you can be" & "To the winner go the spoils"
Talk about Successes and achievements
Conflict Resolution = victory sought
Preference to avoid uncertainty
Practice > Principles
Don't deviate from the norm
No ambiguous rules
Time exists on a continuum
Innovation is good
Accepting of uncertainty
Tolerant of ideas from anyone regardless of rank/membership
Willing to try new things/ideas
Less Emotionally Expressive
Adherence to punctuality
Focused on traditions
Performance measured on short-term basis
Look for quick results
ABSOLUTE TRUTH valued
Long Term Orientation
Traditions adapt to modernity
Respect virtue, saving & investment, thriftiness
Persevere to achieve results
Just how different are the American and Vietnamese cultures?
"I mean Americans think they are always right. They think they are from a big country and they think we are Vietnamese and don't have ability . . . and they show off. I am Vietnamese but I have ability."
What are the lived experiences?
"They don't have a work-first attitude. They take too many tea breaks. They answer phones in the middle of a conversation or meeting. They don't have an "inside voice." They don't respect personal space. They're not passionate about work."
Stay calm. Don't take criticism personally.
Be prepared with a long-term plan
Show up on time
Reason reason reason!
Be direct. Make short and clear sentences
What is your advice?
Business card etiquette
Touching and Personal Space
DO WE REALLY THINK DIFFERENTLY?
Look after yourself and family ONLY
Interact with strangers
Employees are self-reliant
Hiring & promotion on merit
Commitment to "member" group
Offense = shame & loss of face
Hiring takes account your "member" group
Relative Vs. Absolute?
What does it matter?
How are you? What's up?
Di Dau Day