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Cross-cultural Communication

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by

Nick Yinger

on 20 February 2016

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Transcript of Cross-cultural Communication

Be aware of idioms!
Cross-Cultural Communication
Nick Yinger
Soft Skills Series

Agenda:

Lived Experiences & advice

What does the research say?

Tips, suggestions, and steps
Americans:
Equality of rights

Hierarchy exists for convenience

Employees are experts
Information is shared

Communication = informal, direct, participative
Power Distance (PDI)
Individualism vs. Collectivism
Vietnamese:

Hierarchy is necessary

Centralization is popular

Ideal boss = benevolent autocrat

Leadership is not challenged
Vietnamese:
Feminine
Work to Live
Strive for consensus
Equality, solidarity, and quality in work are valued
Resolve conflicts = compromise
Favor free time
Focus on well-being; status not shown
Masculinity/Femininity
Americans:
Masculine
Live to work
"Be the best you can be" & "To the winner go the spoils"
Talk about Successes and achievements
Conflict Resolution = victory sought
Vietnamese:
Preference to avoid uncertainty

Practice > Principles
Don't deviate from the norm

No ambiguous rules

Time exists on a continuum

Innovation is good
Uncertainty Avoidance
American:
Accepting of uncertainty

Tolerant of ideas from anyone regardless of rank/membership

Willing to try new things/ideas

Less Emotionally Expressive

Adherence to punctuality
American:
Short-term oriented

Focused on traditions

Performance measured on short-term basis

Look for quick results

ABSOLUTE TRUTH valued
Long Term Orientation
Vietnamese:
Long-term oriented

Traditions adapt to modernity

Respect virtue, saving & investment, thriftiness

Persevere to achieve results
Just how different are the American and Vietnamese cultures?
"I mean Americans think they are always right. They think they are from a big country and they think we are Vietnamese and don't have ability . . . and they show off. I am Vietnamese but I have ability."
What are the lived experiences?
"They don't have a work-first attitude. They take too many tea breaks. They answer phones in the middle of a conversation or meeting. They don't have an "inside voice." They don't respect personal space. They're not passionate about work."
Stay calm. Don't take criticism personally.
Be prepared with a long-term plan
Show up on time
Reason reason reason!
Be direct. Make short and clear sentences
What is your advice?
Greetings

Business card etiquette

Touching and Personal Space
Non-verbal communication
AMERICANS
VIETNAMESE
DO WE REALLY THINK DIFFERENTLY?
Vietnamese:
Americans:
American:
Highly Individualistic

Look after yourself and family ONLY

Interact with strangers

Employees are self-reliant

Hiring & promotion on merit
Vietnamese:
Collectivist

Commitment to "member" group

Offense = shame & loss of face

Hiring takes account your "member" group
Vietnamese:
Americans:
United States
Vietnam
Relative Vs. Absolute?
What does it matter?
http://geert-hofstede.com/countries.html
Eye Contact
Emotions

Silence

Body Language
http://www.polleverywhere.com/multiple_choice_polls/LTExMzc3Njg1MTA
How are you? What's up?
Di Dau Day
Full transcript