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UTS Accomplish Interview Skills Masterclass

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UTS Accomplish

on 4 November 2015

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Transcript of UTS Accomplish Interview Skills Masterclass

UTS:ACCOMPLISH
Interview Skills


Telephone screening
Face-to-face interview (with HR)
Second interview with Hiring Manager
Subsequent interview with Senior Executive or Mentor
Assessment-based and group interview
Panel interview
Skype or video conference
Two weeks before
Interview

Night before
Interview

At Interview
After Interview
Interview Don'ts
Research
The Company
The Role
Yourself
Prepare
Types of Questions
Introductory
Situational
Behavioural
What part of the role are you most looking forward to?
What do you think makes for an excellent employee in this organisation?
What would you do if a client made a complaint about your work?
What do you see as the major challenges facing our organisation
Who are our key competitors?
Tell me a bit about yourself
What do you think are your key strengths and weaknesses?
What is your approach to [accountancy / teaching / arts administration / insert your field]?
Where would you like to be in five years time?
Why are you interested in this role?
Tell me about your interests outside university and work?
Tell me about a difficult individual that you’ve had to work with and how you managed to work with them effectively.
Tell me about a time when you have exceeded someone’s expectations.
Describe a situation when you needed to persuade others to follow your idea. How did you convince them to agree with you?
Can you please give us an example of a time when you prioritised competing tasks and projects?
Can you tell me about a time when you made a mistake? What happened and what did you do about it?
Tell us about a situation in which you had to adjust to changes over which you had no control. How did you handle it?
Describe a time when you had to analyse information and make a recommendation. What kind of thought process did you go through?
S.T.A.R Method
Who, when, where?
Give a context.
What was your goal?
What did you do?
How did you do it?
What was the outcome?
Quantify if possible.
Write a Thank You Email
Treat it as meticulously as your resume
Dear Ms. Smith

Thank you for taking the time to meet with me on Tuesday. After speaking with you and learning more about the structure of [company name] summer program, I am even more enthusiastic about the possibility of working there next summer. I particularly enjoyed hearing about your work in representing several not-for-profit organisations in trade-related matters.

If I can provide you with any additional information, please do not hesitate to contact me. I look forward to hearing from you.

Kind regards,
Alex

(adapted from Berkeley Career Development Office, 2012)
Improving your Interview
Research the company.

Products and services
Clients
Size and location
Reputation
Structure, culture and roles
Mission and values
Competitors and partnering companies
Funding, growth and viability
Know the industry
Current trends
Understand the position.

Your tasks and responsibilities
Expectations of you (work hours etc)
Structure e.g. rotational graduate program
Learning and development
Career progression
Salary and benefits
Why is it vacant?
Know yourself.

What are your goals, values, interests and skills?
Do they match this job?
What are your options?
What skills and experience do you have to offer?
Which of these makes you BETTER than the rest?
Would you hire yourself? Why?
Know how to pitch yourself to employers.
Dress for the job that you want
Spend 80% of your answer on the activities (strategies) you implemented to solve the problem
Prepare some questions
If I were to be successful for this job, how do you suggest I prepare for my first week in the role?
What are your expectations of the successful applicant?
Does the organisation have a mentoring scheme?
What are the quality standards for this role?
How will my work be evaluated?
Is it possible to rotate through different divisions?
Does the organisation support other social or team activities for new graduates?
Do you have any questions or concerns about my qualifications or experience that I may answer for you?

Arrive 10 minutes early
Open with a smile and strong handshake
Posture shows confidence or insecurity- sit up straight!
Be positive, enthusiastic and mature
Listen attentively and with appropriate eye contact
Provide examples where possible to strengthen answers
Never use negatives or apologise for your lack of experience/skills (always focus on your positive attributes)
Prove to the recruiter that you are the best candidate. Demonstrate what makes you different and better than the rest.
Manage your nerves
Use adrenalin to your advantage
Practice LISTENING
Remember that most interview situations are supportive
BREATHING techniques
Modulated voice
Recognise and manage the physical symptoms
Refer to your notes if it helps
If your hands get hot and sweaty, run cool water over them before you go in
Be late or flustered
Speak negatively of previous employers or work situations
Rush in with babbling answers to questions
Oversell or undersell yourself
Lie or exaggerate
Extend the interview
Fidget or chew gum
Use racist, culturally sensitive or sexist statements
Leave your phone turned on
Mention salary expectations unless asked
Smoke or douse yourself in perfume before your interview
Underestimate the power of practicing!
Reflect
Write down the questions and your answers
Review your preparation, behaviour and dress
Review your resume
Focus on the positive and keep improving
7% is what you say (words)
38% is how you say it (tone, voice)
55% is how you act (body language, appearance)
Sample Thank You Email
Step 1: Choose 1 behavioural question from the handout. Write down your answer in the sheets provided.

Step 2: Get into groups of 3 and take turns in answering and giving constructive feedback

Step 3: Nominate 1 person from your group to answer 2x questions with an employer in front of the class
Albert Mehrabian's Communications Model
Making a good
first impression
... is not just what you say
Making a
good
impression
What to pack
People start judging you from the moment they first observe you. After the first two seconds they have formed conclusions.

- Ackerman, A. (2010), Dress for the Job you Want
Demonstrate that you suit the role and the company culture.
Research your industry dress code
Men standard dress: Wear a suit in a conservative colour (navy or charcoal), a button-up shirt and socks that match the colour of your pants
Women standard dress: Wear a pant or skirt suit and shirt in a conservative color. If wearing heels, wear a comfortable height.
Avoid looking trendy or wearing anything too ostentatious.
Job description
Resume and application
Academic transcripts
Portfolio
References or referee details
Prepared questions
Location details and map
Names of the interviewers
Anything else requested by the interviewer e.g.
Photo Identification
Completed forms
Referee details
Tip: Don't ask questions when you can easily find the answer online.
Tip: Don't wear brand new clothes for the first time. If you do try to wear in your clothes before the interview so that you feel comfortable in them.
Tip: Upon arrival try and make a good impression on the receptionist. Employers often ask the front desk for a second opinion.
Practice Activity
Try to build a rapport with your interviewer before the interview begins
Types of Interviews
Interview Stream!
http://uts.interviewstream.com/selectquestions/default.aspx?p=40

UTS Online:
- Link to Interview Stream
- Manual with instructions on how to use Interview Stream for peer review
Tell me about yourself
- New and innovative way to practice your interview skills!
- Available only to selected students at UTS!
- Login using your UTS login and password
- Switch email with the person next to you
Guidelines around giving feedback:
Did they use the STAR method?

Was the example used:
- relevant to the question asked?
- Complex
- Easy for the interviewer to understand and follow

Activity:
1. Nominate one volunteer from your group to answer 2x questions and get feedback from our employers

2. Answer 2x questions:
- the prepared question/answer from your group activity
- a question chosen by the employer

3. Receive INVALUABLE feedback from the employers regarding your answers
Helena Asher
Rivekie Ho from Citi
Full transcript