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Chapter 3: Personal Qualities of a Health Care Worker

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on 10 August 2015

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Transcript of Chapter 3: Personal Qualities of a Health Care Worker

Chapter 3: Personal Qualities of a Health Care Worker
6. Time management is used to meet goals
a. Analyze and prioritize
b. Schedule tasks
c. A daily to do list is an important part of any time management plan

B. Time Management cont… (3)

13. Other stress reducing techniques
a. Live a health lifestyle
b. Take a break
c. Meditate/Imagery

A. Stress cont… (7)

9. Prolonged periods of stress leads to burnout
10. Steps to controlling stressors
a. Recognize fight or flight
b. Keep a list or diary
c. Evaluate

A. Stress cont… (4)

5. Many different causes of stress
6. Not all stress is harmful
7. Way in which an individual responds to stressors determines whether the situation is helpful or harmful
8. Negative stress an also lead to substance abuse

A. Stress cont… (4)

1. Stress: body’s reaction to any stimulus that requires adjustment to changing environment
2. Stressors:
a. External or internal
b. Situations events or concepts

A. Stress

1. Democratic: Encourages the participation of all individuals in a group and listens to their opinions
2. Laissez-faire: Minimal rules; allows the individuals in a group to function in an independent manner
3. Autocratic: Often called dictator; maintains total rule, makes all decisions

D. Types of Leaders

All characteristics can be learned

2. Common characteristics:
a. Respects others
b. Guides group toward a goal
c. Displays self-confidence
d. Communicates effectively

B. Characteristics of a Leader

Responsible for organizing and coordinating teams activities

Allows others to assume leadership role

C. Leader

1. All characteristics and attitudes must be practiced and learned

2. Strive constantly to improve

N. Summary

1. Using good judgment in what you say or do and making sure that the patient’s rights are not violated

2. Every patient is entitled to confidential care

L. Discretion

1. Being willing to be held accountable for your actions

2. Do what you are suppose to do

K. Responsibility

1. Ability to begin or follow through with a task and to determine things that need to be done

2. Set goals

H. Self Motivation

Learn to accept criticism and learn from it

Everyone has some areas where performance can be improved

F. Acceptance of Criticism

Learn and adapt to changes

2. Change can mean learning new techniques or procedures

D. Willingness to Learn

1. Truthfulness and integrity

2. Must be willing to admit mistakes so they can be corrected

B. Honesty

Avoid excessive makeup

Create natural appearance

K. Makeup

1. Keep short and clean

2. Long nails can interfere with the use of gloves while performing procedures

H. Nails

1. Control body odor

2. Perfumes and aftershave lotions may provide an offensive aroma and should be avoided

G. Personal Hygiene

1. Regular clothing worn in place of uniform in some careers

2. Should be appropriate for position

D. Clothing

Avoid use of tobacco and drugs
Tobacco affects functions of the heart, circulatory system, lungs, and digestive system

B. Good Health cont… (2)

1. Important to present an appearance that inspires self confidence and a positive self image
2. Research has shown that within the first 30 seconds people form an impression based mainly on appearance

A. Introduction

4. Organize time
5. Set goals
a. Long term goals
b. Short term goals
c. Set goals effectively
(1) State goals in positive manner
(2) Prioritize multiple goals

B. Time Management cont… (2)

1. System of practical skills that allow an individual use time in effective manner

2. Helps prevent or reduce stress

3. First step of time management keep an activity record

B. Time Management

12. Learn to manage a stress reaction
a. Use four step plan
(1) Stop
(2) Breath
(3) Reflect
(4) Choose
b. Must find solution to problems

A. Stress cont… (6)

11. Stressors are problems that must be solved or eliminated
a. Use problem solving method
b. List solutions
c. Make a plan
d. Act

A. Stress cont… (5)

Diseases with stress related origins
a. Migraine headaches
b. Depression
c. Hypertension
4. Everyone experiences a certain degree of stress on a daily basis

A. Stress cont… (3)

2. Stressors cont…
c. Fight or flight
(1) blood vessels dilate
(2) digestive tract movement slows
(3) pupils dilate
(4) saliva production decreases

A. Stress cont… (2)

UNIT 3:5 -3:6



C. Categories of Leaders

1. Skill or ability to encourage people to work together and do their best

2. Every member of a group who makes a contribution is a leader

A. Leadership

UNIT 3:4


1. Each member of a team must be aware of the legal limitations on duties that can be performed

2. All members must function within legal boundaries

E. Legal Responsibilities

Can improve or harm care

Ways to develop good relationships:

D. Interpersonal Relationships

Every team member must understand each others roles

Clarifies responsibilities and establishes goals

B. Roles

1. Teamwork improves communication and continuity of care

Helps to identify the needs of patient

3. By working together a team can accomplish goals much faster than an individual

A. Teamwork

UNIT 3:3


1. Learn to work well with others

2. By working together a team can accomplish goals much faster than an individual

M. Team Player

1. Qualified and capable of performing a task

2. Follow instructions

3. Strive for accuracy in all you do

J. Competence

1. Ability to say or do the kindest or most fitting thing in a difficult situation

2. Shows consideration of feelings

I. Tact

1. Enjoy your work and display a positive attitude

2. Enthusiasm is contagious, but so is negativism

G. Enthusiasm

1. The ability to be tolerant, be understanding, and control your temper

2. Learn to overcome obstacles

E. Patience

1. Must accept responsibility that your position requires

2. Must be prompt in reporting to work, maintain good attendance record, and perform assigned tasks on time

C. Dependability

1. To be able to identify with and understand another person’s feelings, situation, and motives

2. Must have sincere interest in working with people

A. Empathy

UNIT 3:2


1. Can cause injury to patient and transmit germs or pathogens

2. Exceptions include: watch, wedding ring, and small pierced earrings

3. Limit jewelry even when uniform not required

J. Jewelry

1. Clean and neat

2. Avoid fancy or extreme styles and hair ornaments

I. Hair

Should fit well

2. Low heels are best because they prevent fatigue and accidents

3. Uniform shoes should be cleaned daily

F. Shoes

1. Most facilities require personnel to wear name badge or photo identification tag

2. A federal law requires workers in long term care facilities to wear ID badges

E. Name Badge

1. Extreme styles in any type of uniform should be avoided

2. Find out uniform required then follow standards established in place of employment

C. Uniform

1. Diet
2. Rest
3. Exercise
4. Good posture
a. prevents fatigue and puts less strain on muscles
b. Stand straight stomach muscles pulled in shoulders relaxed, weight balanced

B. Good Health

UNIT 3:1

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