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Copy of Barbara Norris Case Facts
Transcript of Copy of Barbara Norris Case Facts
What's Needed to Fix the GSU?
Hi, I'm Barbara Norris
GENERAL SURGERY UNIT
Lots of Problems in the GSU
Case Study: Barbara Norris
Leading Change in the General Surgery Unit
Nurse to Nurse
Doctor to Nurse
Nurse to Patient
Nurse to Middle Management
Barbara Norris Resume
Born/raised western Mass
3rd generation nurse
Graduated with honors from Eastern Massachusetts University (EMU), and then started working there
Masters in Nursing & Health Care Administration
4 years in Emergency Room
1 year in trauma unit
Betty Nolan, mentor and manager
New Nurses -
Veteran Nurses - "We're over-worked and don't have time to babysit!"
"Incompetence is everywhere! We prefer some nurses over others"
What's the Situation?
"We're getting treated terribly & there is no room for learning or growth!"
Position Open - Nurse Manager General Surgery Unit
Reporting directly to Hospital Nursing Director, John Frappewell
Managing 30+ staff members
Took some time off to do the family thing, but now i'm back and ready to jump start my career again
by Niclas Hildebrand, ....
Who is Barbara Norris (generell)
EMU industry / economy
GSU initial situation
Barbara Norris a fitting choice?
challenges Barbara Norris faces/ challenges a manger faces -->
changes required --> action plan