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2018 A1W2D4

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English4callcenters .com

on 17 September 2018

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Transcript of 2018 A1W2D4

DISCIPLINE
CHECK

Get your homework ready. Come to the front and write one new word. Then, get in couples and practice yesterday's question.
NEW
VOCABULARY
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QUESTION:
45 seconds 0 Mistakes
Get in couples. And, practice the following warm-up. Then, you will have 30 seconds to impress. Coach, review the
STARS
and
SET THE TONE.
WARM UP
Did you know that
planets
are named after
Greek Gods
and
Hurricanes
are named after a
random name list
. If you had to name a planet, what would you name it after and why?
SKYPE
CALLS
VOCABULARY
REVIEW
Review this week's vocabulary. Share if you have got any new.
QUOTATION
1. quotation
2. dimensions
3. height
4. weight
5.
6.
7.
8.
9.
10.

shipping
in-transit.1
tracking number .2
proof of delivery .3
door tag .4
.5
.6
.7
.8
.9
.10


Has any package ever been delivered to your house?
how you would you rate your courier?
5 MIN
ASKING FOR
A QUOTATION
Get in couples and practice the following role play. Then, come to the front and be ready to shine!


Thank you for calling _________. Mark speaking how may I help you?
May I please have your name so I can
address
you properly?
May I have the zip code where the package is being shipped
from
and
to
?
May I have the
dimensions
of your package?
Are you using your own
packaging
or are you using a (small, medium or large) FeDex box?
Are you
declaring
any value over $100 on this package?
Do you require any special signature?
Would you like to schedule a
pickup
or are you
dropping
it
off
at a FeDex drop off office?
Based on the information
you've provided. I have
gotten the following rates.
DISCIPLINE
TRACK
Homework for tomorrow:
- Revise past vocabulary
- 10 new verbs or new vocabulary
- 10 recorded repetitions
COACH, TRACK TRAINEE'S HOMEWORK
Full transcript