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Japanese Business Ettiquettes Shoshi cs

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Shoshi Kagan

on 18 February 2013

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Transcript of Japanese Business Ettiquettes Shoshi cs

JAPANESE BUSINESS ETIQUETTE “Japan is an example of a country in which the code of social conduct became so formal...and important, that proper behavior became the paramount law of the land.” Greetings To Bow is the traditional form of greeting

The more you want to show respect the more you bow

Introduction by last name first

Handshakes are becoming common with foreigners but physical contact overall should be avoided

Introducing self is considered very rude unless in a
business-card exchange situation. Better three hours too soon
than a minute too late Punctuality Meetings Appointments should be made several weeks in advance - they learn about their business counterpart every possible thing - work, culture, country

Proper Agenda should be defined - provide as much info as possible

Structured and must end in time

Eldest or person with highest status sit farthest from the door

Gift giving Nodding

Take notes Eye contact

Saving face Disagreement Business Attire Business attire is conservative

Men wear dark-colored, conservative business
suits - not a black suit, white shirt and black tie

Women dress conservatively as well - skirts preferred to pants. High heels strictly forbidden Business Card Feedback Have a difficult time saying 'no'

Japanese often remain silent for long periods of time

Some Japanese close their eyes when they want to listen intently

Most Japanese maintain an impassive expression when speaking

 It is considered disrespectful to stare into another person's eyes Dining Meetings Wear what they wear for the office meetings

Eldest person will be seated in the centre of the table the furthest from the door

Japanese like to savor their food

Drinks are often accompanied with food Thank You Domo Arigatou
` Shoshi Kaganovsky
Ham-Let CS
January 2013 Japanese Culture Homogeneity - Not Much Diversity

Observe both Shinto and Buddhist religions - rituals and 'kata'

Saving face is crucial in Japanese society - controling emotions and preserving group harmony

If the request cannot be agreed to, they will say, 'it's inconvenient' or 'it's under consideration'
chotto muzukashi dane?

Harmony is the key value in Japanese society

Japanese are very conscious of age and status - education

Conformism - symbol of inner strength & discipline Points to Remember Try building personal relationships

They take a lot of time on checks

Japanese seldom grant concession

Check for non-verbal cues

Give gifts, odd numbers but not 9

avoid anything with number 4 - shi emails meetings content work one side in Japanese going out after work Amae mutual dependance I take care of you and you take
care of me we grow together - win-win situation REMEMBER When doing business with Japan: You don't close deals You build relationships vocabulary proper impolite passive apology gratitude accusing demanding bumptious should have been delivered please/ if possible/ would like/ hope that excuse me for the late reply
please accept my apology but delivery time cannot be arranged earlier it's your fault/ responsibility/ job/ problem give me the quantity/ address/ price why did you do it?
it's not smart
it's wrong
I have a better idea
let me tell you how to do it/ how it's done keep it formal

all emails are saved and filed

usually more people receive
the correspondence (Bcc) mention the weather NEMAWASHI INFORMAL BUSINESS Things will be voiced
Reasons will be stated
Explanations will be made
Deals will be closed
Negotiations will progress expectations: person in charge (ASTAVA, Habonim, procurement, CD) quick reply
everybody CCed
(reply to all) Closing Deals don't think it's over till it's over 3 weeks from signing confirmation for approved approval loyalty BEATING ROUND THE BUSH politeness
good manners SERVICE ORIENTED long - term orientation - slow trust building
- expect you to prove commitment
- want you to be in touch constantly Boye Lafayette De Mente customs & personal habits * when sneezing apologize
* don't blow your nose in public * use caution with facial expressions -
they can have double meaning * no touching or petting on the back * use minimal hand gestures Business can not begin until after all business cards have been handed out Always present the cards with the Japanese language side up Present the card with both hands to each person in the meeting Accept a business card with both hands while saying "Thank You" NEVER write notes on a Japanese business card Keep business cards out until the end of the meeting and expectations OBJECTIVE understand the business culture of the Japanese customers and business associates in order to build strong relationship and expand business opportunities I agree = I ugly Mother Company Subsidiary Customer Vendor
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