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Copy of Emirates CRM

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Elisabeth Gs

on 27 February 2013

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Transcript of Copy of Emirates CRM


With Skywards Skywards Business Rewards Who is concerned? Small and medium-sized businesses and organisations ( never exceed 80 individuals)
Charity How to earn Business Rewards Miles? What are the benefits? You earn 1 Mile each USD 1 spent on the base airfare Overall measures Earning miles on every flight USD 1 spent = 1 Business Rewards Mile ... small Skywards Skysurfers (cc) photo by medhead on Flickr Actual Emirates CRM strategy Airline business loyalty program has declared that Emirate loyalty service Skyward, still be the number one in CRM strategy. How to earn Skyward Miles? Free It is made for young flyers, from 2 to 16, and allowed the youth to have characteristic fashion gift. With this program, Emirates ensure is future, looking for the customers of tomorrow. How to become a Skywards member? CRM Business Rewards Skywards blue : travel and lifestyle rewards, personal attention (possibility to nominate your own travel coordinator), pre-assigned seating, waitlist priority, dedicated service centre. Skywards silver entitles you the skyward Blue benefits, plus 25%bonus, guaranteed excess baggage allowance, and exclusive lounge access in Dubai. Skyward gold service entitles you the skyward silver benefits, plus 50% bonus, priority baggage delivery, guaranteed seat reservations (even on fully-booked flights), personal travel assistance, complimentary gate access, complimentary gate access throughout the Emirates network, premium Skywards opening door benefits from Emirates partners. Fly with Emirates Fly with Emirates partner airlines (Alaska Airlines, Japan Airlines, Jet Airways, JetBlue Airways, Korean Air, South African Airways, TAP Portugal and EasyJett, the newest partner) The more you fly, the more you earn. The number of miles you win depends on the class you have chosen, on the destination you go, and on the duration of your plane travel. Emirates Skywards service put everything in place for your travel, from the beginning to the end: free travels for faithful customers, rewards flights, tours and excursions with Arabian Adventures, Nights in Marriott hotel, car hire with Rent A Car partner…. Nothing is left to chance. Travel planner Update your seating, meals and drink preferences
Choose for you the better itinerary
Assist you personally, according to what you need and what you want. More than only a way of traveling, Skywards deserve to become a way of life It brings you one of the most extraordinary and rewarding shopping experience, with a huge range of luxury goods, a catalogue with over than 150 pages, that you can order during the during flight, or at home. How to join? Choose an administrator in your company, this person will put in place your entire company membership, with completing a travel account form, quoting your Business Rewards and Skywards number, ensuring that you are credited both company and personal Miles. Attractive prices Special offers with our partners Convenience of 24/7 online booking process Since its beginnings, Emirates provides to its customers to watch a huge number of TV channels, to listen to hundreds and hundreds of music, and to watch the video clips. His young approach is also reflected in the use and provision of embedded technologies (emails and the Internet with tablets) Recommendations Skywards or Business Rewards database more simple award flights can only be booked online Reshuffle that must be provided to the Business Rewards service Provides more Extra Airlines benefits for Gold and Silver member: New CRM implementations eServices tools eServices guide tour eClaims eNewsletter Thank you for your attention By Crew In which way Emirates involves an eStrategy CRM system to put in place a perfect loyalty strategy ?
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