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Appreciation & Appraisal: Student Employee Performance
Transcript of Appreciation & Appraisal: Student Employee Performance
Student Employee Performance
Principles of Performance Management for Student Employees
Appreciation AND Appraisal
Specific, Timely, and Personalized
Key Performance Indictators
Key Success Indicators
Understanding vs Agreement
What's the Purpose?!
Performance Management is ACTIVE > Manag
Performance... not a one-time event, but a process to:
Detect and eliminate barriers to effective performance
Focus student employee efforts in the right direction
Motivate student employees to work toward departmental goals
Help your student employee develop skills and competencies (i.e., PULs)
Strengthen communication and relationships
What does this look like in action?... One ideal process
Student Employment Consultant
Mindtools, Getting Real Results From Performance Reviews http://www.mindtools.com/pages/article/newTMM_32.htm
No matter what your system or process looks like, ground it in:
Position Description & Job Postings
Education & Experience Qualifications
Necessary Knowledge, Skills, & Abilities
Duties & Responsibilities (%)
Define Performance Standards for Each Duty
the job is done
Does not meet expecations
Document Job Performance
Balanced evidence of both good performance and areas for growth
Collect throughout a semester/year
Shared with the student employee
Evaluate Job Performance
Look at all of your evidence and documentation
Determine if/how you'll include feedback from others
Consider potential constraints on performance
Evaluate against the performance standards
Hold Performance Discussions
Before the discussion
... what are some considerations unique to student employees?
Supervisor as coach/teacher?
Make it a conversation about performance (not personality)
Appreciative Inquiry & Listening
There should be no surprises
After the discussion
Let's walk through some examples.
What are some of the benefits of this?
What does the person playing "supervisor" do well?
Are there certain words the "supervisor" uses that you find effective / ineffective?
Is there a balance of appreciation and areas for growth presented?
Does the conversation include behavior-specific examples?
Dustributes incoming and prepares outgoing mail
opens office promptly at 8:00 a.m.
consistency conveys friendly, helpful, professional manner
provides accurate information
demonstrates a customer service orientation
secures back-up for times of absences from desk
Suggestions & Considerations
Customize these tools and processes to meet your own needs
Don't recreate the wheel
Who is involved?
Level of formality?
Ask and involved your student employees
"Treat people the way they are and they will stay that way. Treat people the way they
and they will become that way."
Johann Wolfgang von Goethe
Scenario source: http://humanresources.cua.edu/res/docs/Session%203%20-%20Scenario%20Tips%20for%20CUA.pdf