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Renovando el método

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by

Luis Larrota

on 25 June 2014

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Transcript of Renovando el método

GESTION TELEFONICA CALL CENTER
Modelo Actual
OPORTUNIDAD DE MEJORA
No standar
NI info??
Enviados a GC
Se califica en MRM de una sola vez.
Ya lo conocemos.

El proceso es mas largo
Exigencia de Excel es mas alta.
Campaña Elastix sin pausa.
Menos distracción.
Mismo orden Elastix con Drive.
Cambia el esquema.

NO INTERESADOS
CONSOLIDAR
GESTION AGENTE EXCEL
EXCEL COORDINACION
NI INFO - ENVIADOS A GRUPO
Full transcript