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Transcript of TaskRabbit
Redesign of TaskRabbit
Value Network Model
Service Design with Stakeholder Modeling
chief technology officer (CTO)
negative stakeholders - competitors
Motivation Matrix Redesign
Effective way to look at the service from a user's perspective
Identifies weaknesses, failures and opportunities
Onstage and offstage changes to improve the service design
Determines how stakeholders help or hinder each other from attaining what they want or avoid what is not wanted
Allows us to see if stakeholder needs are or are not being fulfilled
Helps improve the service concept
Improve marketing in the United States
Promote the company through advertising
Connect with Trainers
Revised Motivation Matrix
"Jack of All Trades"
Longer and more thorough training process
Improve relationship between Tasker and Client
Allows us to view the value exchange between TaskRabbit stakeholders
Makes it apparent what values are exchanged
Determine what values are missing for the re-design
No interconnectivity -- only a set of expectations
Illustrates the co-dependence/relationships between the two stakeholders
Value Network Model
Which models did you find were most useful?
Which model gave you the best understanding of TaskRabbit?