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Una visión sobre el éxito de Mercadona

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Jose Pedro Garcia-Sabater

on 4 January 2017

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Transcript of Una visión sobre el éxito de Mercadona

A particular insight on Mercadona success.
Strategy and HR Management
Why should we bother about Mercadona?
Inventory Management
Facility Location
Information Technology
Supply Chain Management
Phil Crosby
J. Roig fells off his horse
1 Make it clear that management is committed to quality.
2. Form quality improvement teams with representatives from each department .
3. Determine where current and potential quality problems lie.
4. Evaluate the cost of quality and explain its use as a management tool.
5 Raise the quality awareness and personal concern of all employees.
6. Take actions to correct problems identified through previous steps
7. Establish a committee for the zero defects program.
8. Train supervisors to actively carry out their part of the quality improvement program.
9 Hold a ‘zero defects day’ to let all employees realize that there has been a change.
10. Encourage individuals to establish improvement goals for themselves and their groups.
11. Encourage employees to communicate to management the obstacles they face in attaining their improvement goals.
12. Recognize and appreciate those who participate.
13. Establish quality councils to communicate on a regular basis.
14. Do it all over again to emphasize that the quality improvement program never ends.
Unit Load
José Pedro García Sabater
and failures?
"Quien tiene un modelo tiene un tesoro"

Alberto Galgano
Full transcript