Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

Una visión sobre el éxito de Mercadona

No description
by

Jose Pedro Garcia-Sabater

on 27 May 2016

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Una visión sobre el éxito de Mercadona

A particular insight on Mercadona success.
Strategy and HR Management
Logistics
Why should we bother about Mercadona?
Marketing
Product
Inventory Management
Promotion
Price
Place
Facility Location
Information Technology
Warehousing
Transportation
Supply Chain Management
Phil Crosby
TQM
J. Roig fells off his horse
CROSBY’S 14 STEPS TO IMPROVEMENT
1 Make it clear that management is committed to quality.
2. Form quality improvement teams with representatives from each department .
3. Determine where current and potential quality problems lie.
4. Evaluate the cost of quality and explain its use as a management tool.
5 Raise the quality awareness and personal concern of all employees.
6. Take actions to correct problems identified through previous steps
7. Establish a committee for the zero defects program.
8. Train supervisors to actively carry out their part of the quality improvement program.
9 Hold a ‘zero defects day’ to let all employees realize that there has been a change.
10. Encourage individuals to establish improvement goals for themselves and their groups.
11. Encourage employees to communicate to management the obstacles they face in attaining their improvement goals.
12. Recognize and appreciate those who participate.
13. Establish quality councils to communicate on a regular basis.
14. Do it all over again to emphasize that the quality improvement program never ends.
Unit Load
José Pedro García Sabater
and failures?
"Quien tiene un modelo tiene un tesoro"

Alberto Galgano
1993
Full transcript