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Orientation

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by

Corie Williams

on 13 February 2018

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Transcript of Orientation

service
Paper City
ORIENTATION
Welcome
•・・•••••••••••••••・・•••••••••••••••••••••・・•••••••••••••••••••••••
Tell us about yourself...
What is your name?
The Chick-fil-A Story
•・・•••••••••••••••・・•••••••••••••••••••••・・•••••••••••••••••••••••

The Chick-fil-A story plays a big part in why our company operates the way it does. Our founder, S. Truett Cathy began our company with a vision that was influential and values that were unconventional for a quick service restaurant. We still hold true to these values today.

https://www.cfahome.com/video/video/Executive-Messaging/5-Minutes-With/We-Are-Chick-fil-ALong-Teaser/exec-messaging/5-minutes/4896018897001/?st=we+are+chick-fil-a
Over 2,000 Restaurant Locations Nationwide
1946
1967
1986
1995
2006
Corporate Purpose
Meet the Operator
•・・•••••••••••••••・・•••••••••••••••••••••・・•••••••••••••••••••••••
Our business mission
Be "
REMARK"
able
responsibility
excellence
respect
leadership
Hospitality
•・・•••••••••••••••・・•••••••••••••••••••••・・•••••••••••••••••••••••
Every Chick-fil-A is unique and provides its customers with a hospitality experience specific to that location.
RAVING Fans
Second Mile Service
If you knew a person's story,
would you treat them differently?
Safety & Security
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Food Safety
Physical Safety
Restaurant Security
http://cfalearningportal.com/searchgsa/every%20life%20has%20a%20story
Come more often
Happily pay full price
Tell us and others about Chick-fil-A
Team Member Policy Handbook
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Giving Back
CFA Serves
Live. Love. Lead., Inc.
Community Involvement
Upholding safety and security standards for our guests and team members creates brand trust.
1
This handbook is designed to better acquaint you with some of the personnel policies, work rules, and benefits here at Chick-fil-A.
Vision Commitments
Leadership & Stewardship
Operational Excellence
2nd Mile Service
We firmly believe in treating every person who comes through our doors with honor, dignity, and respect.
http://cfalearningportal.com/searchgsa/every%20life%20has%20a%20story
Because we have been commissioned to have a positive influence on all who come into contact with Chick-fil-A, we firmly believe in treating every person who comes through our doors with
honor
,
dignity
, and
respect
.
Measuring How We Are Doing
eRQA
Electronic Restaurant Quality Assessment
Go Green
LTR
Scorecard
••
Definition of a RAVING Fan
2
3
4
5
Which store will you be working at?
Front of house or back of house?
What do you enjoy doing in your free time?
What is your favorite Chick-fil-A menu item?
2MS
Deliver Meals to the Table for High Needs Guests • Perform Table Touch-Ins • Carry Large Orders to the Car
Core 4
Maintain Eye Contact •Share a Smile • Speak Enthusiastically • Stay Connected
Recipe for Service
Core 4
Tuition Reimbursement
Education Programs

Our Values
1921
Measuring and Understanding Operational Excellence

Join Workplace
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accept the invitation to join →➡️complete your profile →➡️join groups →➡️stay connected
Full transcript