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Accenture POMs

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Preya Jubraj

on 10 April 2015

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Transcript of Accenture POMs

Built Using the Latest Web Technologies
Theming Engine
Ability to execute white label proposition in days
Accenture
Duck Creek
Software
Inheritance structure across all areas of functionality
Object model is shared with the Integration layer creating a single point for change
Fully configurable through a lightweight Content Management System
8.1 Million
persisted and
20 Million
non-persisted quotes generated a day
Market representative rating engine using complete postcode rating table
1.5 Million
postcodes loaded with two batches of monthly rate factors
Linearly scalable in Cloud PaaS
Responses
always
below 2 seconds

Performance
One master Product per line of business
The website is viewable on any device of any size - using one set of code
Responsive and Adaptive Design
.NET services running on either Windows Server or Windows Azure.
Asset Integration Layer
Quote
API
Policy
API
Industry
API
Claims
API
Innovative Product Design tailored for the UK Market
Front End Customer Engagement
Market leading customer journey design across full lifecycle of sales and services - multi device, multi channel, proposition led
Out of the box consumable web services
Your Needs
Digital and Insights
Changing Consumer
Maximising the Brand
1. An out-of-the-box, configured solution, becomes a heavily customised platform

2. The methodology requires agile responses by a small group of The Co-operative Insurance people with the knowledge and empowerment to make these decisions

3. Simultaneous definition of the new Co-operative Insurance operating model and the Accenture RFP response might result in misalignment

4. Complex Stakeholder Landscape – Group, Bank, Insurance - different or conflicting priorities / interest and leading to challenges on decision making / impact pace

5. External Influences / Market pressures e.g. Sudden or dramatic regulatory change impacting the industry

Regulatory Confidence
Our vision: end to end & customer focused
Business Profitability & Growth
The Post Office Orals
Tuesday 28th October 2014
Policy
Claims
External APIs
Delivered in a market leading way
A flexible commercial model that is optimized for the growth of post office business (including fixed price options)
Flexible Partnership
Future Growth
Service provided based on
SLA
s
Service components
include fix-on-fail, help desk and more
Compliance
with data protection laws and regulations
Committed to a
product roadmap and investments

Easily extended into other
geographies
and
languages
Swift provision of infrastructure and environments

Configuration only
allows for minimal reliance on IT support
A definition of an
agile development process
for future evolution of the platform will be key
Conference Room Pilots
can be used for the evolution of certain elements of the solution
Configuration vs. customisation moves
control to business
Use of
accelerators
(pre-configured assets)
Packaged components
with solution integrated
Minimal reuse of as-is
to remove constraints from legacy platforms and applications
Migration accelerators
to facilitate rapid transition to new platform
Single partner proven to deliver
Market leading
technologies and products.
Platform allows for integration of
new products
and
capabilities
Granular Coverages
Pricing and reuse
Master to child product design scheme
Ratings at Peril level
Modular design
Award winning, market leading software capabilities:
Duck Creek Policy
Duck Creek Rating

...running in the cloud.
Powered by
Market Leading Travel Product Solution
Focus on the Business Outcomes
Flexible Commercial Options
Agile Delivery Methodology
Open Architecture
Out-of-the-box
functionality.


Accenture
Duck Creek
Software
8.1 Million
persisted and
20 Million
non-persisted quotes generated a day
Market representative rating engine using complete postcode rating table
1.5 Million
postcodes loaded with two batches of monthly rate factors
Linearly scalable in Cloud PaaS
Responses
always
below 2 seconds

Performance
Pet
Product Structure
Household Product Structure
One master Product per line of business
Innovative Product Design tailored for the UK Market
CRM Solution
via Dynamics
Unified Service Desk encapsulates all applications for sales and servicing under one roof with single view of customer
Granular Coverages
Pricing and reuse
Master to child product design scheme
Ratings at Peril level
Modular design
Award winning, market leading software capabilities:
Duck Creek Policy
Duck Creek Claims
Duck Creek Migration

...all running in the cloud.
Pre-Configured Solution Components from CRM / Policy Systems.
Analytics as a Service
Predictive Insights, Reporting and Data Visualisation tools.
Cloud enabled, scalable, hosted solution
Proven and running at scale
Low cost of operation delivered through the cloud

Customer Analytical Record (CAR) by combining our patented insurance analytical records (customer, telematics and claims).
Data, MI and Analytics
Extending Our Foundation for New Propositions
QlikView Insights
Future Products
Testing & Enhancement
Key cloud initiatives at our largest clients globally
More than 9000 cloud professionals
Investing over $400 million in the next 3 years
Accenture Cloud Services
ADC Software Road Map
Policy
Driving Behaviour
Vehicle Risk Factors
Driver Risk Factors
Environment Risk Factors
Build a cumulative view of driving risk
Insight example:

Understand preferences and perceived value / willingness to pay
Insights on Telematics Purchase / Offerings
360° Customer View
Most recent co-occurrence between identifiers
Identifiers
Anonymous Cookie ID
Customer Email Address
Customer ID
Phone Number
Phone Number: 07704967885
Customer ID:BD0005678
Customer Email Address:
TomSmith123@mail.com
Anonymous Cookie ID: 1007989
Anonymous Cookie ID: 2105923
Utilize Business Intelligence strategically. Minimise loss ratios while offering the right products to the right customers.
Driver Analytical Record
Duck Creek Claims
First Notification of Loss
Automated Claims Management
Management Reporting
Swift, Business Driven Changes
Manage workflow, regulatory requirements and customer service
Out of the box social features and functions
Enable staff to react to critical information and changing priorities
Upgrade Impact Analysis Tools
Ensure compatibility and conformance with future versions
Migration
Solution
Analytics Architecture
Why
Investment Roadmap
People
Partner for success
Travel Product Structure
Integration / Core Interface
DCT Point Integration
Asset Integration Layer
400+ certified Duck Creek resources
22,000 Digital professionals
Over 85 clients across US, Europe and Asia

External APIs
Claims
Claim Update
Claim Details
eFNOL
Claim Status
Document Upload
.NET services running on either Windows Server or Windows Azure.
Asset Integration Layer
Quote
API
Policy
API
Industry
API
Claims
API
Policy
Claims
External APIs
Open Architecture
Out of the box consumable web services
APPLY FOR QUOTE
RETRIEVE QUOTE
RE-QUOTE
AUTHENTICATION
POLICY RETRIEVE
MTA
CLAIM DETAILS
CLAIM UPDATE
eFNOL
ADDRESS LOOKUP
EMAIL & PHONE LOOKUP
DVLA LOOKUP
2
Policy
Apply for Quote
Retrieve Quote
Re-quote
Bind / Issue
Authentication
Policy Retrieve
MTA
Cancellation
Renewal
Doc Generation
High Volume Aggregator
Massive Volume (Rehydration)
Large volumes of aggregator requests using an industrial strength UK and US insurer Motor product on Azure.

An aggregator repository and rehydration process using Azure Table Services, Blob Storage and Cloud Services, showing 1.4 second response times while injecting 8 million aggregator quotes a day.


5.6 million Business Transactions with response times below 2 seconds
Performance
In order to keep up with the yearly increase in quote volumes generated in the UK Market Digital Insurers must be cost effective, scalable and highly performant.
With that in mind Accenture has tested the latest Duck Creek Policy solution under the following scenarios:
Black Box Rating
With Duck Creek in Platform as a Service (PaaS) mode
we demonstrated 20m rate requests per day with 400 millisecond response times.

High volumes of rate requests for Black Box rating

Motor Product Structure
Over 9000+ Insurance industry consultants & delivery professionals


Migration Components
Cleansing Solution
Archive Solution
On Demand Conversion Solution
Limited Target System Impact Conversion Solution
Full Conversion Solution (+Target Archive)
Innovation at the heart of our business
Market leading research
Agenda for today
How do we build on foundation for additional propositions
Deliver in a market leading way
Our understanding of your needs
Overview of travel product solution
Our partnership for success
Insurance, Business Ownership / Autonomy
Accenture Duck Creek Policy Administration
Delivery Certainty
Cost Certainty
Value for money
Software = 260m over 5+ years
Insurance / Digital further 200m
Architecture
+
Full transcript