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Transcript of Cross-Cultural Communication
Non-verbal differences and communication Language differences and communication
Written & spoken communications are secondary
Establish relationship first
Value personal relations
Agreement based on trust
Slow and ritualistic negotiations
Non-verbal messages are secondary
Get down to business first
Value expertise and performance
Agreement based on legal contract
Fast & efficient negotiations
GLOBE - 18,000 managers in 62 countries
2. Future Orientation
3. Gender differentiation
4. Uncertainty avoidance
7. In-group collectivism
8. Performance orientation
9. Humane orientation
Improving cross-culural communication skills:
Assume differences until similarity is proven
Emphasise description rather than interpretation or evaluation
Treat interpretaions as a working hypothesis
stereotyping language differences non-verbal differences cultural context work values Cross-cultural factors nationality age gender education social politics