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Customer Support Associate - Student

Role description

We’re looking for a student Customer Support Associate in Budapest to work a few days during the week between 5pm-11pm, and at least one day during weekends (minimum 24hr/week). As part of the Learning & Support Department, you will work with a small team to support our users online.

 

Who will love this job:

  • an advocate for our customers.
  • an independent person who can deal with ambiguity, solve problems, and discover workarounds using available resources.
  • a wordsmith with the ability to communicate clearly, concisely, and with a friendly tone.
  • acalm and collected individual who has an eye for details and works with accuracy.
  • a team player who is ready to carry the workload that is distributed fairly between team members.

 

As a member of the Prezi Support team, you will...

  • solve client issues across support channels (email, phone) within a fast-paced, collaborative working environment with a positive attitude, confident and calm demeanour, ensuring their satisfaction and happiness with our products and service.
  • be a cross-functional stakeholder to manage open customer issues, escalate when appropriate, and ensure timely follow-up and satisfactory resolution.
  • help, nurture and teach users with the goal of making them happy and active Prezi users.



Your impact will help Prezi grow and make it possible for millions of people to build and deliver moving stories.

 

Based in our Budapest office, you’ll be reporting to Nora Szakacs, Customer Support Manager.

 

“By joining the Support Team you will have an opportunity to impact the customer experience as well as the product with the end goal of telling great visual stories.”



More specifically, if you...

  • speak a proficient level of English (C1-C2)
  • have active student status at a Hungarian University
  • are able to work at least 24 hours/week
  • willing to work afternoons/evenings (until 11 pm at the latest) as well as over weekends
  • are self-reliant and able to work independently (without long-term supervision over the weekends)
  • can judge subtext easily in a conversation and steer the conversation in a direction that leads to mutual understanding. You are able to determine the tone of a customer's message, adapt to it, and respond in a way that fulfils their needs.
  • have strong technical troubleshooting skills, perseverance, and patience 
  • are able to tackle the challenges of remote work or have worked remotely before
  • are a collaborative team player, open to discussion and new ideas, and may work with other teams in the organization
  • have a growth mindset – an aptitude for continual learning and sharing your experience and knowledge with others.
  • are organized, an independent problem solver, you manage your time effectively, and are process-driven.

 

then we would love to talk to you, so apply now!

If you are interested in this opportunity, please apply online and submit your CV, and we are more than happy to receive a one-page detailed cover letter in English that summarizes your motivation (it is not a mandatory).

 

We offer a culture where you can be yourself, a beautiful office environment, and much more. The best part: you’ll join an awesome team that highly appreciates visual communication, believes that together we are greater than the sum of our parts, and sincerely cares about those around us.

At Prezi, we celebrate the diversity of our customers and our employees. We employ people from all backgrounds to build a product for everyone. We are looking for people who will bring in their different perspectives and help us on our mission to reinvent how people share knowledge, tell stories, and inspire their audiences.

 

If you’re into visual communication, love to be a part of a team, and care about those around you, we encourage you to apply.

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