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KLC Cabin Training

on 13 November 2018

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Transcript of hospitality

Where your talents and the needs of the world cross, there lies your purpose

Finite Game

Has a goal
The goal is usually to win
Fixed rules
Example: football match

Infinite Game

Has a purpose
The purpose is to continue the play
Flexible rules
Example: dancing
To organize the world's information and make it universally accessible and useful
To refresh the world and inspire moments of optimism and happiness
We add sparkle to people's everyday lives
To bring inspiration and innovation to every athelete* in the world

If you have a body, you are an athlete
Moving your world by creating memorable experiences
What's your purpose?
What are your WOW-moments when working with passengers?
What makes you unique in working with passengers?
Imagine you are your best self: what would be the most beautiful effect on the passengers?
Each PA I make sounds perfect and unrushed
clip of PA
Reveal person
Full transcript