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Standard - Digital Transformation with Methods and Tools for the ICT Factory

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Eric Brabänder

on 23 September 2016

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Transcript of Standard - Digital Transformation with Methods and Tools for the ICT Factory

Service Design and ICT Infrastructure Management in the Age of the Digital Transformation
FNT Methods and Tools for the ICT Factory
Agility
"My Sales should have a truck with pre-defined products on it."
Director of Cloud & Hosting -
Managed Service Provider
Traditional ICT Value Chain:
Service Design and Service Delivery through Project-Oriented Build-to-Order
RESOURCES
Hybrid infrastructure and processes
Skills managed in silos
CONSTRUCTION
MARKET / BUSINESS
Project-oriented
Build-to-order
Delivery of individualized services
External Provider
Internal ICT
Transparency
"My sales need to sit down with a team of 5 architects to design a solution everytime our sales wants to sell something.“
Director of Cloud & Hosting -
Managed Service Provider
Traditional IT
Private Data Center
Private Cloud
Connectivity
Outsourced IT
Managed Services
Cloud
Connectivity Services
PLAN - BUILD - RUN
External Provider
Internal ICT
Traditional IT
Private Data Center
Private Cloud
Connectivity
Outsourced IT
Managed Services
Cloud
Connectivity Services
The industrialized ICT Value Chain:
Standardized Service Design and Service Delivery through ICT Factory
RESOURCES
Hybrid infrastructure and processes
PRODUCTION
MARKET / BUSINESS
Siloes become production lines
Business Services will be delivered
SOURCE - MAKE - DELIVER
Enterprise IT
SERVICE BROKER
Trans-
parency
Cost
Reduction
Time-to-
Deliver
Agility
Repeatable & sellable
business service units
Storage
Servers and
Virtualization
Networks /
NOC
Databases
Middleware
Infrastructure
Management
Facilites
Management
User
Administration
Departmental
Silos
External Provider
Database Team
Application Team
Managed Server
Managed DB
Managed Application
Managed OS
Database
Managed DB
Middleware
The ICT Value Chain for Service Delivery
Application
Customer
Supplier
Relationship
The ICT Industry Value Chain:
COLO / DATA CENTER PROVIDER
ICT PROVIDER
Enterprise IT
Auto-
discovery
Network-
manager
GIS
Systen
ERP
Help
Desk
MS
Excel
...
Core CMS Layer
User Interface
Workflow &
Automation Layer
Data Integration
Layer
External Systems
Web
GUI
FNT Command Mobile
Business
Dashboards
3D
Footprint
Graphic Center
WebGIS
...
Standard API
(SOAP / REST)
FNT Interfaces
(vCenter, SCCM,...)
Query
Editor
FNT Connectivity Layer & Business Gateways
FNT Connectivity Layer & Business Gateways
Business
Value
"We
reduced costs up to 30%
- alone through transparency in the portfolios"
"We shortened the time to deliver business services
from 3 months to 15 minutes
"
"We can pro-actively
design our products
and deliver services exactly the way
our market demands
them"
Head of Service Portfolio Management -
Broadcast and media industry
Business Analyst ICT -
Telecommunication Service Provider
Head of IT Service Management -
Enterprise IT Automotive Industry
+
+
Business
UC
Managed OS
Managed Server
Managed V-Server
Operating System
+
Server Team
OLA
Consumes
Business
Services
SLA
OLA
Product Portfolio Management, Service Design and Service Management
for IT Management
for for Networks, Connectivity & Com-munication Services
for Cable Management
for Data Centers
SAP Managed Application
Time-2-Market
"Product silos prevent us from distributed production and service provision"
Business Analyst ICT -
Telecommunication Service Provider
"In our business customer sector we provide 1000 services for exactly 1000 customers. If we gain customer No. 1001, we will provide the 1001st service."
Standardization
Head of IT Service Management -
Internet Provider and Network Operator
Costs
"The increasing complexity and the assurance of agreed quality standards increase operating costs tremendously"
Business Analyst ICT -
Telecommunication Service Provider
Time-2-Deliver
"I can give you a private cloud in 5 minutes, if you can just give me 100 days notice"
Director of Cloud & Hosting -
Managed Service Provider
for Data Centers
for Networks, Connectivity & Communication Services
for Data Centers
for Networks, Connectivity & Communication Services
for IT Management
for Cable Management
for Data Centers
for IT Management
for Cable Management
FNTs Product Architecture:
Providing Methods and an integrated Software Suite for the ICT Factory
100%
Control
30% Cost
Savings
90% Stan-
dardization
From Months
to Minutes
Designed to
Market Demands
Want to learn more:
www.fntsoftware.com
Full transcript