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Organizational Knowledge

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Yulia Volyanskaya

on 16 August 2013

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Transcript of Organizational Knowledge

Organizational Knowledge
Introduction
Definition
Types of OK
Role of an Organization in creating OK
Knowledge Management (KM)
KM Definition, Activities and Goals
Implication and Application of KM in BA
KM in Real World
Conclusion
Definition
Presented by: Nadia, Krishna and Yulia
Knowledge Management by Woody Allen
Stop the video at that point } after words: Or what?!
Organizational Knowledge
(OK) - the extent to which the knowledge is spread within the organization, as well as the actual make-up of this knowledge.
Knowledge Management Activities
KNOWLEDGE MANAGEMENT GOALS
Create knowledge repository
Improve knowledge access
Enhance the knowledge environment
Manage knowledge as an asset
KNOWLEDGE GAP
KM is dependent on the understanding and management of organizational learning,organizational memory, knowledge sharing, knowledge creation, and organizational culture.
Implications of KM
- run your business more efficiently
- decrease business risks and
- exploit opportunities to the full
Organizational Memory

BASIC SOURCES OF KNOWLEDGE
Customer Knowledge

Employee and Supplier Relationships
Market Knowledge
Professional Associations and Trade Bodies
Product Research and Development
Trade Exhibitions and Conferences
Knowledge of the Business Environment
Organizational Knowledge as part of Business Knowledge
Customer knowledge
Employee and supplier relationships
Market knowledge
Knowledge of the business environment
Professional associations and trade bodies
Trade exhibitions and conferences
Product research and development

Organizational knowledge

is all the knowledge resources within an organization that can be realistically tapped by that organization.
Video
Thank you!
Role of organizations in creating organizational knowledge
“Now that knowledge is taking the place of capital as the driving force in organizations worldwide, it is all too easy to confuse data with knowledge and information technology with information.”

– Peter F. Drucker
Knowledge Management
Agenda
Most of knowledge remains in the control of individuals rather than the organization.

Individual knowledge, if not shared with others, will have very little effect on the organizational knowledge base.
Application of KM in BA
Knowledge Audit
Across the team
Identify SMEs and capture who knows what

Knowledge Snapshot
Create repositories, generate usable and easy to manage content

Create Knowledge Base
Intranet Sites, Wikis, Purpose built Open Source & Commercial Knowledge

Set Performance Objectives around KM
Include both Generation and Reuse
KM is a continuous process to understand the organization's knowledge needs, the location of the knowledge and how to improve the existing knowledge.
Conclusion
a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and
sharing all of
an enterprise's
information assets.
IT'S GAME TIME!
the process of capturing, distributing, and effectively using knowledge.
Knowledge Management

Knowledge Advantage
Full transcript