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What is a Bias?
Definition: A personal and sometimes unreasoned judgement.
OR treating someone differently or negatively because of perceived or actual attributes, opinions or life choices
Age, disability, race, religion, marital status, gender, sexual orientation
Perceived common sense
Can seen positive or logical
Bias in the workplace
What causes bias?
Talk about it
How do we ....
What is Communication?
-The process by which people transfer information, share ideas, attitudes, and feelings with each other.
-Learn information through interacting with each other
-How messages are conveyed, and how they are received.
-Primary steps: thinking about others and how they perceive us, physical presence, eye contact, relating through language.
Training members in cross-cultural communication
-Convey information functionally
-Positive interaction between team members and leaders
-Diversity requires that individuals must learn to communicate in ways that are unfamiliar to them- intercultural communication
-Promote and gain respect
Communication Supports Inclusion
Ways to Communicate Inclusively
-Conflict is inevitable in diverse teams.
-Internal/external factors of conflict
-take responsibility for feelings and actions
-Using effective communication to resolve problems results in growth nd inclusion
Why is communication important?
-Many different forms in daily interaction.
-Effective when common goal is reached and desired effect is achieved.
Elements of effective communication training
-Leaders must be trained in improving communication of subgroups
-Be aware of how diverse individuals interact
-Encourage when progress is being made, and know when to intervene
-Identify the audience and common goal, receive feedback, use technology to promote understanding.-
Styles of Communication
Developing & Implementing Systems & Policies
1st: Recognition of Need for System or Policy
Inclusive education on what the new systems and/or policies are, why they are place, and how team members may access and benefit from their use must be completed.
COMPLETE & COHESIVE UNDERSTANDINGS = EFFICIENT, DIVERSE, & SUCCESSFUL FIRMS
The Need for a Stable Environment
How can stability be achieved?
With the development and implementation of systems & policies.
Employee Training & Development
INCLUSION NEEDS DIVERSITY
A few types
The causation bias
The fundamental attribution error
The confirmation bias
Diversity = all the differences that exist amongst us.
Its is deeper than age, color, and sex. It includes characteristics not visible to the eye including things such as thinking patterns, educational backgrounds, religious practices, and so on.
INCLUSION NEEDS DIVERSITY (CONT.)
Inclusion = proactive actions taken to welcome and comfort people.
A diverse environment does not automatically bring an inclusive environment with it.
Firms that wish to achieve a truly inclusive workplace will accept the diversity AND will welcome the talent & skills that will surface.
INCLUSION NEEDS DIVERSITY (CONT.)
A true, deep understanding of diversity and its roots is necessary for a firm to capture the benefits that an a diversity inclusive environment brings about.
Including Inclusion in Workforce Diversity Training
Notice in the benefits of diverse workforces have given rise to the associated trainings.
Training is essential in bringing about a more creative, respectful, and productive work team.
Trainings provide necessary tools, skills, and knowledge to behave in a more inclusive and welcoming manner.
Trainings provide a platform to continuously monitor diversity inclusion and adapt to the constant changes that diversity bring with it.
LONG TERM FOCUS IS ESSENTIAL
Can the Effectiveness of Diversity Training Be Measured & Is it Essential?
YES IT CAN BE MEASURED - BUT IT CAN BE DIFFICULT
Consider the measures that often are not:
Improved Relationship between Co-Workers with Various Backgrounds
More Diverse Hiring
Other measures may include:
Rises in Innovation & Creativity
YES IT IS ESSENTIAL - IN PREVENTING FREQUENT THE OCCURRENCE OF UNDESIRED OUTCOMES & THE WASTING OF RESOURCES.
Measurements are essential in illustrating where problems are, what gaps need to be filled, and if training/policy needs to be completely overhauled/reorganized to achieve what it is intended to..
Definition of Inclusion
The active, intentional, and ongoing engagement with diversity in ways that increase one's awareness, content knowledge, cognitive sophistication, and empathic understanding of the complex ways individuals interact within systems and institutions. (AAC&U)
Address people the way they want be addressed
. Keep an open mind
. Listen actively
Do some research
Think through what you are going to say
. Avoid ethnic jokes
Use as many different styles of communication as possible
Do not assume that you can or should ignore differences
Be conscious of how fast you are talking
What are Stereotypes?
Sort of a short cut
Less cognitive dissonance
Cultural and social stigmas
Stereotypes In the Work Place
Hostile work environment