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Copy of My Desktop template
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I like to explain to you the problem the way I see it, the changes I suggest to avoid making the same mistake again. and Travels to Clients To be the best in understanding customers needs and satisfying them through innovative services and product in the fastest , cheapest and most high quality with a personal touch that reaches all in the community . JORDAN UAE Exchange Business potential 2012 Remittances ( send & receive ) 77526 yearly basis
FC Count 381000 yearly basis . Expected business potential in 2016 Remittances 250,000
FC counts 1000000. Efficient customer service team
Mystery shopping program
loyalty club for corporate and individual sector
corporate dept. team with corporate dept. branch. Our benchmarking : Wholesale division : Al-Etihad Bank Customer Service: Standerd Charted Bank Corporate Transaction : HSBC Bank We rate our self against benchmarking Wholesale division : 30% Customer service :30% Corporate transaction 20% we are progressing quickly in wholesale division Challenges we may face
in the process Resource requirement - Brand Advanced technology system well trained employee Transparency Open communication among
all levels of the organization Communication across the organization
in several different languages Recruiting Hiring and development talent around the organization Our plans in 2016 JORDAN JORDAN plans Technology issues (system issues ) . Human resources . Regulation from CBJ . Competition . Political stability in region . Global Economic conditions. ANNIVERSARY CUSTOMER SERVICE WEEK OCTOBER JORDAN Expansion and Growth Plans Adding new allied products and services at our branches such as (Prepaid Credit Card, Gold Card incentives, Top time). The Need to expand our network during the year 2013 by opening new branches outside Amman such as Irbid and Aqaba, and inside Amman such as in Tabarbour and Al-hashmi. JORDAN Consumers Segments Initiatives Undertaken Establishing a Customer Care Department at Head Office (Customer Inquiry, Complaints and Problem Handling, Branch Performance Monitoring Along With Call Center).
Participation in Trades Shows & Sponsoring Events in the Community to Raise the Awareness of JORDAN UAE EXCHANGE Services & Products to Customers specially Corporate Business.
Introducing Allied Products such as Aljazeera Airlines .
Establishing an Operations dept. in order to: Participation and Sponsoring of The Excellence of Customer
Service Workshop / November