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DACHS FACTS

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justin haywood

on 5 June 2014

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Transcript of DACHS FACTS

1,272
Recognition...
Praise for Dementia Gateways and Making it Real, of visit in June of John Rouse, Director General for Adult Social Care and the Department of Health.

Dudley Micro Provider services were short listed in the innovation category for the Municipal Journal awards. We achieved a top four finish out of 50 applications and our work was highly commended.

Adult Social Care Services gain a silver award from ROSPA for occupational health and safety, this being the first occasion ASC have made a submission.

DACHS FACTS
Directorate of Adult, Community and Housing Services...in Numbers

The Directorate of Adult Community and Housing Services comprises of :
Adult Social Care
Private Sector Housing
Housing Services
Quality and Commissioning
Libraries Archives and Adult Learning
Key stats about the borough...
312,925
129,867
There are
129,867
occupied households
in Dudley borough,
compared to 124,988
in 2001
The population for the
borough is
312,925
Dudley’s population is
estimated to grow from 312,925 in the latest census to
332,000
by 2030, of which 77,000 will be aged 65 and above
This is an increase
from the 2001 Census
population which was
305,155
Adult Social Care...

15,872
40%
34,064
3,662
4,133
56
37,974
4,133

people including 1252 carers received social care through a direct payments or a personal
budget
1,556
people receive
home care
It is estimated a further
40%
source their own
care or receive help
from unpaid carers
46
adults with a learning disability are in paid employment with the support of Dudley Council Job-Coaches
60
The number of people supported by adult social care has increased by 7.3% from
14,965 in 2012-13 to
15,872
in 2013-14
It is estimated
that at least an
additional
40%
of people fund
their own care and liaise directly with providers.

These people are known as 'self funders'
£89.6m
In 2013/14, the council
spent
£89.6 million
on care, support and
services including
£41.9m
on permanent residential
and nursing care
34,064
calls were
handled by our access
to adult social care team
346
adult safeguarding
investigations have
been completed
3,662

people received home care services during 2012/13
697
(76.8%) adults
with a learning
disability were living in
their own home or with
their family
According to the Census
there are
37,974
carers in Dudley
providing vital support to
people in the borough
The council works with over
60
providers and supports over
40
voluntary sector organisations through Service Level Agreements to support people in communities
Additionally around
90
small grants were given to a range of community
organisations
Over
80

New and existing providers have been supported by our Micro Services Co-ordinator
3,000
The Dudley Community Information Directory has almost
3,000
organisations and groups registered
The Information Directory was used
201,045
times during 2012/13 by people looking for information



Housing...

Libraries, Archives and
Adult Learning...
Quality
& Commissioning...
Ambition...
"to ensure that all we do improves the quality of life and health & well being of individuals and their communities across the borough"
Priorities...
Enabling and embedding personalised, community based support
Involving and engaging with people in a meaningful and timely way
Strengthening communities and improving partnerships to maximise opportunities and resources
Developing sustainable, safe and high quality services which deliver value for money
Promoting choice and independence in the community

Person centered services

Improved quality of life, health and wellbeing
Outcomes:
Excellence in customer care

Effective information and advice to help people make informed choices

Outcomes:
Outcome:
To simplify and integrate services
Outcome:
Diverse range of
care, support,
learning and
employment
opportunities.

A competent, confident and engaged workforce

Our offer...
We Listen, Learn & Act in response to the needs of people in Dudley - 'You Said We Did'

We are clear about our priorities, are consistent, understand our core business and align resources accordingly

We make best use of all resources- financial, human and physical

We work in partnership and align our plans effectively

We will communicate our plans effectively

Our structure...
38,248
calls were
handled by our access
to adult social care team
3,632
(87.2%) people

had an assessment
completed within four weeks of their contact
389
(94.9%) people started a service
within four weeks of completing their
assessment
129,867
16.8%
2,400
22,712
2,939
97.67%
115
97.67%

of all rent was
collected during
2013/14
22,712
Council Homes Made up of :

2,007
Bungalows
13,562
houses
1,483
high rise flats
5,660
low rise flats
115

affordable homes were delivered in 2013/14
2,939
households
are currently on
the waiting list for council properties
There are
129,867
occupied households in the borough
16.8%
of all households are council properties
Housing teams have helped to prevent 2,400 potential incidents of homelessness

Over
1,700
people live in 76 nursing and residential care homes in the borough -
34% of these people fund their own care
13
1.1m
378,357
145,105
5,973
In 2013/14 we supported
5,973
adult learners on a variety of community based courses



£6m
...and January 2014 saw us open our brand new
£6m
Archives and Local History Centre

There were
1.1m

visits to Dudley Libraries in 2013/14
145,105

people used our archives services in 2011/12
Whilst our libraries aren't just about books....we do have

424,888

books available for loan
Dudley Libraries shortlisted for second year running in The Bookseller Library of the Year award.

Queens Cross Centre were winners in the Great British Care Awards personalisation category

Dudley Community Information Directory was cited as best practice in a Think Local Act Personal case study.

Dementia Gateways won runners up spot at National Care Awards in the personalisation category. They were also highly commended and shortlisted for the NHS Innovation Challenge Prize
Recognition Cont.
Recognition Cont.
Telecare services in Dudley achieved the highest level of platinum accreditation from the Telecare Services Authority. Dudley were the first organisation in the country to achieve this.

Our 2011-12 new build schemes were identified as one of the top 50 Housing Development projects in 2012.

‘Making it Real’ transformation website cited as an example of best practice by Improvement and Efficiency West Midlands.


137,600
employed
people
26,900

people receiving out of work benefits
£17m

£17m

was

spent on works to empty homes in 2012/13 resulting in 2,148
homes
being
re-let
1,398
1,351

households gained their first council tenancy

Our structure...
Our Adult Social Care Local Account was identified by the Local Government Association and the Association of Directors of Adult Social Services as being one of the best and evidenced strong engagement with local people.



Recognition Cont.
Dudley cited as an example of best practice with ‘Making it Real’ by Norman Lamb Minister of State for Care and Support.
There are
13
branch libraries 4 library links and a home library service
29%

of these come from our most deprived areas

We also have over
38,951
CDs, DVDs, videos and talking books available for loan
10%
Last year our work resulted in a
10%
reducton in the number of housing complaints
£64.m
We spent
£64.4m
in 2013/14 on repairs and improvements to council homes
26,289
26,289
people used a library computer at least once during 2013-14
46,677
46,677
people borrowed at least one item from Dudley libraries during 2013-14
Over
87,000
new items were added to stock in 2013/14
These facilities are open for a total of
881.5
hours a week including evenings and Saturdays in all libraries and Sundays in five of our libraries.
595
595
(74.8%) of adults with a learning disability were living in their own home or with their family
157
Non local Authority owned vacant properties were returned to occupation or demolished as a result of LA Action
The 278 complaints received (310 the previous year) were broken down as follows :

Estate Management
113
Repairs and Maintenance
98
Staff and Contractor attitude
34
Other Complaints
10
Private Sector (i.e. from residents)
13

Ombudsman Complaints
10
A further
£2m
was spent on the new build
housing
programme
This resulted in
2,148
homes being re-let,
including
173
long-term empty properties
This included the completion of
27
new council homes
on Orchard Street in
Brierley Hill
1,700
Over

1,700
people live in
76

nursing and residential care homes in the borough -
34%

of these people fund their own care
There are
40
residential and supported living establishments for People with Learning Disabilities, Physical Disabilities and Mental Health problems
30
CQC registered Home Care providers are within a 5 mile radius of Brierley Hill
Adult Social Care...
Universal
Services
Preventative
Services
Living
Independently
Long Term Support
1,505
households requiring one bed properties
855
households requiring 2 bedrooms
287
households requiring 3 bedrooms
109
households requiring 4 bedrooms or more

A further
183
households are under assessment for the number of bedrooms required
Key Challenges

Adjusting to an ageing population
Requirements of Local Authorities coming out of the Care Bill
Reducing Budgets
Integration of Health and Social Care
Promoting Independence and Personalisation

1,272

new people were supported with Telecare interventions during 2013/14
3,316
Living Well Feeling Safe Partnership visited
3,316
households to support people to live independently
We have issued

13,420

pieces of equipment to

4,553

clients ranging from walking frames to powered bath lifts
We supported
427
carers with direct payments in 2013/14
Managing the implications of Welfare Reform
Welfare Reforms
2,607
52
2,607
households in Dudley were subject to the under occupancy penalty (Bedroom Tax) spare room subsidy
A relatively small amount of households within the borough,
52
, were affected by the benefit cap...
However,
80%

of these tenants immediately fell into areas
51%

or

1,336

households were in arrears...with under occupancy arrears totalling

£319k
However,

15%
or

400
households had a zero balance and

33%

or

871

households were in credit by the end of the year
3,633
3,633

homes received energy efficiency measures during 2013/14
We plan to invest a further

£21m

on heating and £26.5m on double glazing in our properties over the next 5 years
Ageing
Population

The proportion of Dudley Borough residents aged
65
and over is higher than regional and national averages (
18.6%
compared to
16.9%

regionally and
16.3%

nationally), resulting in an above average economically inactive population
Age Profile

...this against a backdrop of massive welfare reforms
12,004
The private rental market in Dudley has grown from
5,085
households in 2001 to
12,004
in 2011
Housing teams have helped to prevent
2,400
potential incidents of homelessness
Full transcript