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What is Consultation?

Introduction to the consultation process and CBI
by

Wil Watchorn

on 26 August 2010

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Transcript of What is Consultation?

What is Consultation? A helping, problem-solving process that occurs between a professional help-giver and a help-seeker who share in solving the problem, voluntarily working together to solve a current work problem of the help-seeker and increase the capacity of the help-seeker to solve future problems. It has 2 primary goals: to remediate and to prevent. Rhona Larney Larney, R. (2003). School-based Consultation in the United Kingdom. School Psychology International 24, pp5-19 Lists 9 Key Charateristics of Consultation: indirect service delivery trusting relationship between consultant and consultee consultant and consultee are of coordinate status consultee is actively involved in the problem-solving process consultees have the right to accept or reject consultant suggestions the relationship is voluntary consultation is confidential focus is on work-related problems of the consultee dual goals of remediation and prevention She also describes a variety of models of consultation Mental Health Process Organizational Behavioural At CBI we use a primarily Behavioural Consultation Model The Goal: To identify and change relevant personal and environmental factors to improve, eliminate and prevent identified problems. The Approach: The consultant leads the consultee through a Structured Problem-solving Process. Our process is called The LDP. we can talk more about the LDP later For right now I'd like to go back over a few things... I have a bit of a problem with using the word "problem" here. it could make it sound as if we're calling a person a problem. We're Not The "problem" we're concerned with here is a behaviour or a set of behaviours. problem behaviours or "challenging behaviours." and the challenge before us is to change them. Remember this over here? One of the primary goals of our consultation with you will be to remediate problem behaviours. This means I want you to come away from our consultation process with the tools you need to not need me. Who am I? Well, I'm Wil A. Watchorn. Nice to meet you. I'm a CBI Consultant and you and I are going to... I have experience in: Children, youth and adult services, residential, day programs, drop-in programs, mental health, developmental disabilities, complex behavioural disorders, and concurrent disorders. I took a degree in English Literature and Theatre which is actually more applicable that I ever imagined it would be. I am trained by the decades of collective experience and expertise of CBI but there is a lot I don't know. Most specifically: I don't, yet, know enough about the person who was referred to us for service What makes me a "Professional Help-Giver?" which is why you and I are going to be Both of us need to bring expertise to this consultation. I will bring CBI's expertise in: Positive Behavioural Support and Non-Aversive Behavioural Interventions Social Integration Person-Centered Planning Scheduling Communication Strategies and other areas. I need your expertise in the specific individual whose behaviours we are addressing. With our combined expertise we will But what about this other goal over here... ? Well, that's where we get back to LDP stands for Lifestyle Development Process the goal of this process is to develop a that the person we are dealing with wants to live. There is a great body of research that demonstrates that challenging behaviour is greatly reduced in frequency and intensity when the person displaying the behaviour is empowered to lead a healthy, happy lifestyle. So by increasing the person's Choice Competence Respect Community Participation Community Presence we can reasonably expect a decrease in undesirable behaviours. but what about all of this stuff: ...if you have been specifically directed to follow through with our recommendations? Well, as I said before: Your input is of the utmost importance. Your input will be valued and sought throughout the entire process. You will not be left out of the planning and decision-making. In order for our shared work to be successful, we both need to commit to the process in good faith. I thank you for your help in this. Thank you for your time and I am looking forward to working with you.


Wil If you have any questions or concerns, do not hesitate to call or email. I will return your calls and I will answer your emails. I will do my best to find answers to your questions.
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