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Global Markets_Final_V2

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Parag Parekh

on 12 October 2015

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Transcript of Global Markets_Final_V2

Global Markets
Path Forward..
Expectations
from
Global Markets
13,5m
Efficiency across 4 years
10%
HC Redeployment
Our
Journey

Engagement
71%
2010
Business
Partnering
2011
Run With IT
2012
S-A-C
2013/14
IT of 2 Speeds
2015+
As the
valued business Partner
, we understand the needs of our Markets.
We deliver
timely Solutions
and
quality IT Services
, impacting our business top and bottom line.
Our Measures..
BPS: 3.3
HC: 415+
2010
2013
2011
2014

Local IT 0,514% of
Net Sales €11.3 bn

BPS: 2.5 (All IT 2.24)
HC: 387
Local IT 0,415 % of
Net Sales FC08 €13,6 bn
TIPS
4
Excellence

Franchise SaaS & Retail In a Box
(India)
Secured Wi-Fi (RiFP)
CRM & Loyalty
Endless Aisle
XXX USD
6 months
Our Stories..
Pivotal to implement Global Solutions to local markets..
ONE ERP Rollouts
B2C commerce in Turkey through local delivery. Portal replicates Global setup..
eCom Turkey
Our Measure..
Our Stories..
40 Innovation Concepts in 2014
4 Concepts with 2-3M margin benefit or savings/costs
Self-Serviced eCom Returns
(Pacific)
eCom Returns W/O speaking to Consumer Service
HC savings based on 2014 calls (approx.10% calls)
Enables OC through enabling Return to Stores
Clubs Portal
(Europe North)
Efficiency & Process improvements for 17mn business
Reduced Risk of 1mn penalties and fines from 2013
Plan
Propose
Scan
Mobile Scanning Running (NAM)
Significant saving through Mobile Inventory take at Wholesale partners, comparing with Sales plan and recommending ReOrder Qty
By 2020..
Our people adopt an
entrepreneurial
approach to solving business problems
..
Crowd Sourcing..
Agile prototyping but equally 'Agile' decisions from pilots..
We Are Agile..
Its not about 'Cutting Edge Technology' but applying for solving business problems..
Scout, Share or Adapt
Minimum 10% time on innovation agenda
Leverage Technology
Our Measure..
# Number of Innovations
Measurable Impact on Business Top or Bottom line
SERVICES
Our Stories..
Brazil
By 2020..
Market teams are Right-Skilled
Our Measure..
Employee Engagement
Tight deadlines, WC frenzy.. but team from different parts of world came together to deliver the ''Impossible''
Flamengo Sportsclub Setup within short timespan.
GK Rollout (WE France)
Strong colloboration of local IT team to assist in achieving 22 stores within a period of 4 months
Effort was not planned but was accomodated with 'Stretch' for the local team
Coster Brother (WE North)
Mindset (Can-Do, Enterpreunerial attitude)
Skillset (Strong Business know and passion for IT)
Market teams are right mix of Juniors and Seniors..
Net Promoter Score
Exchange of resources across teams
Within Global Markets
With Global IT Teams
Carousel of Talent
In-House SME's across Markets on focus areas of agility
Cross-Skilling through trainings
On-Job Short term assignments
Growth Opportunities by participating in Global initiatives
B2X
Canada
SEE
TIPS
We provide market relevant solutions by leveraging global, or delivering local, we focus on market specific business analytics,implementing omni-channel capabilities and enabling mobility
eTailing (WE)
Vision of a world-class Self-Service mobile destination for our Wholesale Partners..

Franchise Saas & Retail In a Box (India)
Secured Wi-Fi (RiFP)
CRM & Loyalty
Endless Aisle
1500 EUR Annually / Store
12 months across 900 Franchisees
Omni-Channel Ship-From-Store (Korea)
Analytics
BI platforms fully utilized and social media analytics tailored to market needs.

Mobility
Information available everywhere at any time on any device..

Omni-Channel
Real-Time cross channel inventory transparency
Enabled seamless execution across all channels, incl. endless isle, click & collect, ship to store, ..

By 2020..
Market specific business KPI’s

Human Centered Design principles applied (NPS-net promoter score, System Usability scale)

With an inquisitive nature, we scout, share and adapt IT technologies from internal and external inspiration which will positively impact the performance of our business
By 2020..
Adopting an
entrepreneurial
approach to solving business problems
Delivering
sustainable
business
benefits
Continue the cycle of business-
problem-driven innovation
Deliver
structure focus
across Global Markets
Leverage
sharing of local solutions across the globe
Focus minimum
10%
of time on the Innovation agenda

I commit to maximize my contribution as an entrepreneurial individual with a strong business understanding and passion for technology.
Invest to GROW our People
Provide Opportunities
Direct Contribution to Business
Top / Bottom Line
We are accountable for service excellence by continuously optimizing service efficiency and service quality meeting
our businesses needs
By 2020..
Our Measure..
Quality:

Service Quality Index (i.e. ESS. EUS..)
Value:
Market Specific Business Value Adding KPI
Efficiency:
SAC KPI (i.e. Ratio of Global vs. Local Solutions)
Our Stories..
Above Market & SSC Services implemented across markets for all Global Solutions
Ensuring quality and efficient services through a single point of entry service concept
Call: +49 9132 84 123

STORE

ENGLISH

To Local IT or Vendor

Standard Trouble Shooting Manual

Reporting
Web Gui
Incident
Shared Service Desk is there for you
Retail Service Desk WE
Office Service Desk WE
..Implement & Integrate Solution
..Closest to Business Challenge
..Challenge & Innovate
...Good Stakeholder Management
..push local agenda harder
..Known for pragmatism & speed
..Close to customers and consumers
..help to improve 'Usability' of our solutions
..more sharing & leveraging of local solutions ..
..Know how to do it, know how it works..
..Bring local relevance and understanding
2015+
The new global IT

Consumer place order in adidas eCom online store which has offline inventory
eTail find the nearest store that has inventory around consumer location
Consumer get the product 1 day after
30% growth every year !!
STRATEGIC
OPERATIONAL
TACTICAL
‘No‘ Participation in Solution design & Roadmap definitions

Involved in Rollouts but not always and not early enough !!

Limited autonomy given the tight constraints around Global Governance and budget

Initiated ‘Above the Markets‘ and helpdesk consolidation

Limited voice for RFC‘s on Global platforms

TODAY
Involve in Design to
‘Challenge‘
and
Shape & Sharpen for Market Suitability

Market teams involved at early stages to partner to
‘Implement‘
&
'Integrate'

Greater autonomy and control to
'Innovate'
and build agile Solutions for business problems

Greater influence for RFC‘s on As-Is Global Platforms

Drive
Quality, Value & efficiency
through consolidation, digitizing and outsourcing
For Tomorrow
2.5
Business Partner Satisfaction
Single Point of Entry
Extended Coverage
Above the Market
AFS & Infra SSC
Drive efficiency and SLA driven services
STRATEGIC
TODAY
Limited to
‘No‘ Participation
in Solution design or Roadmap definitions

Involved in Rollouts but not always and not early enough !
Involve in SDLC to
‘Challenge‘

Shape & Sharpen

Solutions for Market Suitability
Involve Local IT early to
‘Implement‘ & 'Integrate'

TOMORROW
TACTICAL
Limited autonomy
given the tight constraints around Global Governance and budget

Greater
autonomy and control to 'Innovate' and build agile
business solutions

OPERATIONAL

Focus on ‘Above the Markets‘ and helpdesk consolidation

Limited voice
for RFC‘s on Global platforms



Greater
influence
for RFC‘s on Global Platforms
Drive Quality, Value & efficiency
through consolidation, digitizing and outsourcing

SMS notification to Store Manager and/or owner for pick and pack operations
Next Steps:
Buy-In from IT SMT on proposed Global Markets-Path forward

Further Communication to
Market and Global IT & Business Stakeholders

Deep-dive sessions with Business IT in Q4'14 & early Q1'15 to define a 'Plan of Action' to engage at all 3 levels above - operational, tactical and strategic.
Full transcript