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What is Intercultural Communication Flexibility

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jeremy buchanan

on 3 September 2012

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Transcript of What is Intercultural Communication Flexibility

Chapter 2
What is Intercultural Communication Flexibility? photo credit Nasa / Goddard Space Flight Center / Reto Stöckli Stella Ting-Toomey & Leeva C. Chung What's On Tap I. Defining Intercultural Communication:
A Process Model

II. Practicing Intercultural Communication

III. Developing Intercultural Communication

IV. Deepening Intercultural Process Thinking Chapter 2 Breakdown Intercultural communication:

symbolic exchange (digital, analogic)
process (transactional, irreversible)
cultural community
negotiate shared meanings (content, relational, identity meaning)
interactive situation (relational, psychological, physical)
embedded societal system (multilayered context) I. Defining ICC: A Process Model

1. Flexible and inflexible
intercultural communication

2. Ethnocentric and ethnorelative
mindset II. Practicing Intercultural Communication Flexibility Ethnocentric mindset…

- Stuck in own cultural worldviews, using our own cultural values as standards to evaluate others’ behaviors.

- Viewing our cultural way of living as “natural” and what’s going on in other cultures as “unnatural.”

Evaluating the communication norms of our own cultural group as more “proper.”

Acting in a conscious or unconscious manner in favor of the ingroup standard to the exclusion of outgroup standard. II. Practicing ICC Flexibility Ethnorelative mindset…

- Understanding behavior from the other person’s cultural frame of reference.

- Suspending ethnocentric, reactive judgments and engaging in a systematic cross-cultural comparative analysis.

- Promoting a respectful, inclusive climate via competent communication skills practice. II. Practicing ICC Flexibility Flexibility Summery
A. Three Content Components:
Knowledge, Attitude, and Skills

B. Three Criteria:
Appropriateness, Effectiveness, and
Adaptability Staircase Model: Four Stages of Flexible Intercultural Communication

1. Unconscious incompetence: blissfully ignorant
2. *Conscious incompetence: semi-awareness
3. Conscious competence: “full mindfulness”
4. Unconscious competence: “mindlessly mindful” III. Developing Intercultural Communication Flexibility III. Developing ICC Flexibility
"The Staircase Model" Movie Analysis: Outsourced film clip
Questions to think about:
Which stage of the staircase model is Aunty-ji operating from? How did Todd react to Aunty-ji’s comments?
Did you find Aunty-ji’s questions too intrusive? What culture-sensitive information can you use to justify her questioning?
At what point in the clip did Todd switch from unconscious incompetence to conscious incompetence?
Apply the three content components (knowledge, attitude, and skills) from your chapter to help Todd and Puro reach the conscious competency stage. III. Developing ICC Flexibility A Mindful Perspective: Flexible Communicators:

Attune to their own internal assumptions, values, and expectations.
Attend to alternative assumptions, values, and expectations of the cultural strangers.
Learn to understand unfamiliar behaviors from multiple cultural angles.
Are committed to shift communication styles when appropriate to the persons, goals, and cultural context = ICC Flexibility. III. Developing ICC Flexibility Realize that ICC often involves these principles:

Mismatched expectations stem from group differences.
Involves degrees of biased intergroup perceptions, overgeneralizations, stereotypes.
Simultaneous decoding and encoding of verbal/nonverbal messages.
Multiple goal transactions: content, relational, identity.
Calls for understanding of diverse communication approaches and styles.
Often involves well-meaning culture bumps or clashes.
Always takes place in context and in embedded systems. IV. Deepening Intercultural Process Thinking Thank You
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