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Leadership And Teamwork In The Public Services

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Sophie Wood

on 31 March 2014

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Transcript of Leadership And Teamwork In The Public Services

Roles And Responsibilities Of A Team Leader
Leadership And Teamwork In The Public Services
Leadership and Teamwork
Good leadership and teamwork skills are vital for a job in the uniformed public services because they enable you to work well as part of a team, or lead a team successfully. These are vital skills that employers will be looking for.

There are many different types of leadership, but here, we will only cover 4 of them today.
These 4 are:
People Orientated
Task Orientated

People Orientated
People orientated leaders focus:
On the participation of all the team members,
On clear communication,
On supporting and developing the individuals to skills.
They also encourage good teamwork, loyalty and executive collaboration

People orientated leaders need to be able to understand people's knowledge, skills, abilities and life experiences to combine them all in order to get the task finished efficiently.
Task Oriented
Laissez-faire literally means "leave it be", which means that the leader stands back and allows the team members to get on with the task at hand.

This technique focuses:
on giving the team members freedom on how they work and set deadlines.
on only getting involved if and when necessary.

Leaving the team to do things on their own is generally a good thing to do, but only if the team members themselves are experienced enough to have control and self-motivation.
But on the other hand, the Laissez-Faire method can be inadvertently put into place if the leader does not have enough control.
It can also happen if there is no guidance or advice from the leader.
A Problem...
The problem with this type of leaderships is that the leader can focus too much of their attention towards the team, but not enough of the task at hand.
The bureaucratic leader is all about paperwork, rules and regulations!
They do things by the book and follow procedures exactly as they're set.
This style of leadership is appropriate for work tasks involving serious health and safety risks, when certain measures have to followed by the letter or when dealing with large sums of money.

"Leaders are subject to a system of behavioral and technical rules that define the scope of their authority, dictate certain actions and constrain certain actions." - Education Portal

This style is much less effective in teams and organizations that rely on flexibility, creativity, or innovation.

It can dehumanize employees which can cause a loss of motivation

It can also inhabit some employees skills because it doesn't normally permit any input from them in the decision-making process.
Services And Situations It's Used In...
Bureaucratic leadership is used by services such as The National Health Service (NHS) and the police force.

The police force use it in situations such as, when gathering information after arrests and keeping within human rights.
Leading this way means that there will be less room for errors.

There will always be a form of written documentation to go over if, for some reason, something goes wrong.

Everybody within a bureaucratic team has a fixed role to play, with clear lines of authority, responsibility and accountability.
Task orientated is a leadership technique that focuses mainly getting the task done.

A task oriented leader will define the work and the roles required from the team, put structures in place, and plan, organize, and monitor work.
This method is used in departments within the police such as forensics because they have to make up there own deadlines to investigate the scene and they all have certain places to detect.
The 4 different styles are task orientated, people orientated, bureaucratic and laissez-faire firstly task orientated is getting the job done and the effectiveness of doing that is that the job is done very quickly, for example the war room, inside the room it is on the task and only the task and out of the room is your own time. But it can also be not very effective because the people working can get bored or rebel against what they should be doing slowing down the process causing bigger problems. In the public services this is used more in the army on operations and getting briefs before they go out. In my opinion it is most effective because there are no other distractions and it is done quickly.
People orientated is effective because the leader knows everybody’s skills and faults this means that the correct tasks can be given to the right people this speeds up the process because they will be no explaining or showing what the person needs to be doing because they already know. This is most effective within the police dog unit this is used because each owner has it own dog and each person needs to know the behavior and commands that are used on the dogs when out on patrol. This is important in my opinion because if the wrong dogs or wrong commands are used people could get seriously injured.
Bureaucratic is effective because it is done by the book exactly which means that not many mistakes are going to be made. There will be more respect to the leader because everything is in a controlled manner and everyone is clear of the rules and regulations. This is most effective in the police forensics department because everything needs to be handled and controlled properly so that no evidence is destroyed that could mess up an investigation.
Laissez-faire is only effective with more experienced people that know what they are doing, because if they do not they could end up doing the wrong thing and ending up with mistakes. This is used in all areas of policing with experience also in the fire service when the leader is finding out what has happened the other firefighters are getting things sorted like putting out cutting machinery for vehicles or setting up the hoses to put out the fire. This is most effective in the fire because the team needs to think fast on their feet and be ready to help anyone that is in need.

It's organised
Planning is carried out (when possible)
The leader is able to monitor the team and provide feedback to them
The work and roles that are required are defined quickly, saving time.
Advantages of Task Oriented leadership
Disadvantages of Task Oriented leadership
There are also disadvantages of this style of leadership-

The completion of the task becomes more important than the team needs.
It is difficult to motivate and retain the team.
People Oriented
People oriented leadership is effective in certain situations, but time is needed, or previous experience with your team, is needed to know what each team member excels at and what they can bring to the team to make it more effective. On the other hand though, people oriented leadership is much less effective where you don't know the team you're working with, so you don't know your team members strength and use them in the best possible way. Overall it is an effective form of leadership when carrying out a task that you have time to plan for, but not so effective when working with a team that the leader is unfamiliar with.
Task Oriented
Task oriented leadership is about getting the job done, and it is very effective in a military environment. This leadership technique is most effective when you have very little or no planning time. Task Oriented is a military styled leadership technique, where everyone is given a job to do, quickly.
Bureaucratic leadership is an effective form of leadership when health and safety is important and instructions need to be followed to the letter. Jobs that will use this technique are- jobs in the NHS, courtroom work, police accident reports. This technique is very effective when you have time to make a plan that conforms with health and safety regulations or other rules that will need to be followed by your team. This style is more effective over a longer period of time, or within a fixed time, such as a work environment.

This type of leadership is good for when you are hard-pressed for time. It focuses on getting the job done, quickly and efficiently. This is perfect for those employees that struggle with keeping to the task and who have issues with time management. Because the style of it is more organized than, say, people orientated leadership, the team is driven towards a set deadline,

The problem with task orientated leaderships is that its employees can lose their creativity and self-motivation, which ultimately results in low morale in the team, and so results in a lower grade outcome.
Sophie's Part
Georgia's Part
Similarities & Comparisons...
Bureaucratic leaders are similar to task-orientated leaders in that they prefer to get the job done, but they have to do things by the book. Task-orientated leaders aren't worried about bending or breaking a few rules.
You need to be committed 100%, believe in the idea and your team mates. Leaders have to have a strong work ethic, be enthusiastic and stimulate their team members interests.
Always have a 'Plan B'!

Make sure everyone knows about what is happening nothing is made a secret, and lead by example.

Speaking up is better than staying silent, if you don't know something or are unsure, ask!! If you don't that could destroy the company and your career.
Just be confident!
SMEAC is the standard military briefing system, and it consists of five steps;
Give a basic outline of your current situation so all team members have knowledge about what's going on
Give a one line statement of the objective of the mission, then repeat statement to ensure everyone in the team has heard
Max's Part
This is where you explain your plan for the mission. This has to be explained in as much detail as possible (how you're getting there, what to do when you get there, timings, who needs to be where, equipment needed, casualty drills, etc).
This can be a result of people orientated leaders giving their team too much responsibility.
One other disadvantage is that if the leaders are not providing the right information or making ineffective decisions,
It can cause the employees to become unable to perform the task at had. which can lead to employee and customer dissatisfaction and high employee turnover.
Ask team if they have any questions. Very rarely will the team have any questions for you, but that is what the next step is for.
Check Understanding

Bureaucratic leaderships are effective when the current team members or employees already know what they are doing, because its as if it was routine for them.
It is extremely effective and worthwhile doing when the team have to handle heavy or dangerous equipment, or when safety and security checks are being made.

Although this is a good type of leadership, its only good to a certain extent. If the employee has lost their interest in that job or they have bad habits that are extremely hard to break, they are longer useful to the team, mainly because they may not actually follow the rules, and could result in an negative outcome of the product.


When briefing your team, it is advised that you use a system called S.M.E.A.C. as it covers almost everything the team needs to know.
Ask your team questions on the plan to confirm understanding.
Task-Orientated is different to people-orientated. Leaders using this technique, focus more on getting the task done, rather than the actual team members themselves.
Laissez-Faire is effective when your team has knowledge or experience in the task that they are carrying out, and they know what is expected of them to complete the task. Each team member will have a specialty skill that they excel at, which means that they know what they are doing and how it needs to be done. As a team leader you will be able to sit back and let the team take control. By doing this you can moniter the team and provide feedback if necessary.
Thanks For Watching!

Lassaiz-Faire type leadership is great when it comes to experienced people needing to do a specific job. This is because the method leaves the team members to do the job they've been assigned to do. This method hopes that the team members will complete their part of the task at hand to a reasonable to exceptional standard of work, through any means necessary. The leader of this style is meant only as a guidance to the team members as they should know what to do already because of their own experience.
This style only works when the team are experienced at having to manage their own time wisely, efficiently and effectively and are able to be self-motivated. With out these two basic concepts the leader that is attempting this method will struggle to receive any type of reasonable outcome, as the team will not be doing the work they are supposed to be doing. A reason for this could be that there are such people called 'social loafers'. These people stay far away from any type of work and then try to claim some of the credit for the work presented. These are the sort of people that the Lassaiz-Faire method will not work with.
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