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ISO 9001 Awareness Session

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by

Sadat Shakil

on 26 June 2013

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Transcript of ISO 9001 Awareness Session

Introducing the
What
Why
How

ISO 9001 Awareness Session
International Organization for Standardization
What is ISO?
Defining Quality!
Understanding
Quality Management System
What ISO 9001 has to
do with Quality?
Answering the HOW
Implementing
QMS
at
OAB
Introduction to Necessary Documentation
Understanding
Documentation
&
Internal Auditing
Created
numerous
standards
What is Quality?
ISO creates globally recognized
&
Accepted
business standards
Examples Include:
ISO 9001
ISO 27001
ISO 14001
Quality is:
Conformance to requirements
Fitness for use
And customer satisfaction
Quality means different things to different people
Consistency in OUTPUT
Quality is:
Quality is a Journey not a destination!
Quality Management System (QMS) provides an organizations to demonstrate its ability to:
Introduction to QMS
Consistently provide product that meets customer requirements
Enhance customer satisfaction through the effective application of the Quality Management System, including:

assurance of conformity to customer requirements
applicable statutory and regulatory requirements
continual improvement of QMS
P: Plan
D: Do
C: Check
A: Act
Utilizing the Process Approach
Simply Defined as "A set of activities that convert an Input into an Output"
Understanding a Process
10 Steps to Implementation
Sample
Quality
Policy
Documentations
What is Auditing?
An official inspection of an organization's activities, typically by an independent body or person NOT a stakeholder
QMS Continuous Improvement
Corrective Actions are identified after audits and Management Review Meetings


Preventive Actions are identified as improvement plans and are implemented to prevent re occurrence of non-conformity


Feedback from customer/internal resources is also taken on continuous basis
Any & All Questions Welcome!
Q & A
Session
Full transcript