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TRANSLATION_CRL Webinar Prezi - G. Riley Mills

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Gerri Leon

on 22 March 2017

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Transcript of TRANSLATION_CRL Webinar Prezi - G. Riley Mills

Luck of the Draw
Intention-Based Communication Skills
for Managers and
Supervisors
G. Riley Mills
Co-Founder & COO
Co-Author,
The Pin Drop Principle
Change the way you communicate
61.8
37
91
68
66
71
91
61.8
?
What are the consequences
of poor communication?
Lack of team cohesion
Unclear messaging
Wasted time and resources
Damaged relationships
Low employee morale
Lost revenue
The Pinnacle Method™
3-step process for influential communication
Analyze
I want to
(intention)
my audience

so that my audience will
(objective)
.
Intention and Objective
Objective:
How you are
going to get it
What you want
Intention:
Intention and Objective
Intention Cues
Home base position
Pacifiers
Vocal Dynamics
Verbal viruses
Gestures
Eye contact
Luck of the Draw
To Excite
To Reprimand
To Calm
To Intimidate
To Greet
To Silence
Projecting a confident presence
for influence and impact
7%
Study by Albert Mehrabian detailing
first impressions & congruence
38%
55%
Verbal
Vocal
Visual
Verbal
Nonverbal
Intention
= information
= attitudes and emotions
= creates congruency
of message
How long does it take to
make a first impression?
What was the average
attention span a decade ago?
How long does it take to
make a first impression?
7
seconds
What was the average
attention span a decade ago?
12
minutes
What is the average
attention span today?
What is the average
attention span today?
5
minutes
Pattern Interrupt
Change speakers
Solicit feedback or opinions
Introduce a new visual aid
Tell a story or anecdote
Ask a question
Incorporate physical activity
Thank you
www.pinper.com
info@pinper.com

Understand
Modify
Base
Pace
Face
Proper home base
Effective gestures
Purposeful movement
Spatiality
Slow down your speaking rate
Eliminate verbal viruses with pauses, breathe
Vary pitch & pace
Base
Pace
Consistent eye contact
Varied facial expressions
Smile (and personality)
.
Face
Base
Pace
Face
Base
Pace
Demosthenes
Greek Orator
384-322 BC
Michael Bay
Film Director
The ability to communicate with purpose and clarity
is the key to personal and professional success.
Phil Davison
Master Introduction
1. Name / Role / Credibility
2. Hook
3. Reason we are here
4. Benefit
5. Goal at the end
Luck of the Draw
To Excite
To Reprimand
To Calm
To Intimidate
To Greet
To Silence
The ability to communicate with purpose and clarity
is the key to personal and professional success.
the
The ability to communicate with purpose and clarity
is a key to personal and professional success.
Frederick
De Cordova
Lionel
Logue
Michael
Sheehan
Arthur
Penn
Gordon
Reece
Susan
Batson
Engagement
are disengaged with their job
%
feel their managers don't communicate effectively in the workplace
%
91
meetings per month
61.8
admit to daydreaming
or falling asleep
%
Costs of poor communication
$450 to 550 Billion
Costs of poor communication
Effective Communication
=
Higher Engagement
Face
Base
Pace
NonverbalVerbal
Intention
Projecting a credible, honest presence through adversity
Executive Presence
Magnetism
Knowledge
Passion
Speaking Skills
Assertiveness
Confidence
Professional Appearance
89
of executives say presence
enables people to get ahead
%
Build Relationships
Facilitate Change
Motivate Employees
Create Your Personal "Brand"
Influence Promotion
Elements of Executive Presence
Confidence
Substance
Dress & Appearance
Body Language
Eye Contact
Smile
Stand Tall / Good Posture
Vocal Dynamics
Receptivity
Manners & Etiquette
Mindfulness
Integrity
Authenticity
Expansive Gestures
Direct Eye Contact
Firm Handshake
Smile
Pitch
Pace
Pause
Volume
Articulation
57
Crafting and Structuring Great Content
Content
Organization
Mastering Your Transitions
Structuring Your Message
The Opening
The Main Body
The Closing
The Main Body
The Closing
Presenting a
Master Introduction
Hook or attention grabber
Name, role, and credibility
Reason we are here
Benefit to the audience
Goal at the end of your presentation
The Opening
The Main Body
The Closing
The Opening
The Closing
The Opening
The Main Body
The Closing
The Main Body
The Opening
Are your statistics accurate?
Are your sources reliable?
Are you using the statistics correctly?
Do your statistics support your points or theme?
Creating a
Master Closing
Summary of main points
Review of benefit to audience
Reintroduce the goal and ask for action
Closing hook or challenge
Thank you to your audience
Handling Tough Questions
Remember
The Pinnacle Method
and
The Pinnacle Matrix

Murder Board
Focus on the question and the questioner
Maintain a confident presence
Use checkbacks
Reflect and answer carefully
Use connector statements
I appreciate your question...
I've asked myself that same question before...
You've raised a very interesting point here...
I can certainly understand why you would ask that question...
Be succinct
%
are unhappy with their boss
78
%
would work harder with recognition
Driving Results through Intention-Based Communication Skills
for Directors
G. Riley Mills
Co-Founder & COO
Co-Author,
The Pin Drop Principle
High Impact
Intention-Based Communication Skills
G. Riley Mills
Co-Founder & COO
Co-Author,
The Pin Drop Principle
66
71

Base
Pace
Face
Base

Base
Pace
Proper home base
Effective gestures
Purposeful movement
Spatiality
Three Circles of Energy
1st Circle
Shallow breathing
No eye contact
Constrictive gestures
Low volume
Monotone
Loud volume
Theatrical gestures
Unspecific movement
Ineffective eye contact
Rushed pace
3rd Circle
Tension-free posture
Consistent eye contact
Appropriate gestures
Varied pace
Congruent delivery
2nd Circle
Consistent eye contact
Varied facial expressions
Smile (and personality)
Slow down your speaking rate
Eliminate verbal viruses with pauses, breathe
Vary pitch & pace
Listen to Feedback
Provide feedback
Show Appreciation
Empower Others
Intention Based Communication Skills For Leaders
Driving Results Through
Intention Based Communication Skills For Directors
Executive Level
High Impact Communication Skills
Program

Finding Your Core Theme
Mastering Your Transitions
Structuring Your Message
Full transcript