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Copy of Free - Contact Us prezi template

Available at Prezzip.com Contact Us prezi template is ideal for sharing your contact information with your clients! Like this template in your company colors and your logo? No problem! Contact us at info@prezzip.com
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Ren shuang

on 13 November 2014

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Transcript of Copy of Free - Contact Us prezi template

CLEVSS HOTEL
Introduction
K.P. I
Conclusion
Map
Location
important!
Vision and Mission
Hello,
How may I
help you?
From: (Caria) Caixia Yu - OM8
(leo) Hai Lan Tran - OM9
(Echo)Huiwen Zheng -OM9
Varshita eswaravaka -OM9
(sharon) Siwun lam -OM8
Shuang Ren - OM8
Analysis of the hotel and its current position
F&B management
- Ms.Kathryn Scott
(Program Leader)

Our property is located in the city centre at a prime location.
1.It is 8 years old and integrates the best of technology with high levels of comfort.
2.We receive and serve all types of guests including businessmen , leisure travelers ,small groups and families.
3.The hotel has 350 rooms consisting of 300 standard rooms and 50 premium rooms.
4.The hotel also consists of one themed restaurant and one full service restaurant along with adjoining Bar and also consists of a coffee shop .
5.The hotel consists of a meeting space and also a events space .
6.We also have an outdoor and indoor pool and a fitness centre.
7.Guests are also provided with facilities like free parking, laundry, internet, foreign exchange and tour desk services.
1. Our vision is to reach out to guests all around the world and ensure that we provide the highest quality of service and a luxurious experience for our guests.
2. Our mission is to provide an exceptional dining experience that satisfies our guests through food , music and art .
The Balanced Score Card
1. The balanced scorecard is divided into four different perspectives:
- Financial: Makes the company conscious about their financial status .
- Customer: Improves the relationship between the customers and the employees .
-Internal business process: Measures their success and helps to overcome failures.
- Learning and growth: Measures the success and failures of the employees in the hotel.
The Balanced Score Card
The Balanced Score Card
Definition: “Translates an organization’s mission and strategy into a comprehensive set of performance measures that provides the framework for a strategic measurement and management system.”
Financial and Internal business
Aim:
Great guest covers.
High level of guest satisfaction.
High competition level.

Strategies of internal business
Low season:
good salary+ 5% incentives.
2. Training cost for each staff.
3. limited advertisement.

High season:
1. good salary+ 5% incentives.
2. Training cost for each staff.
3. more advertisement than in low seasons.
Strategies of financial
Low seasons
agree with the staffing cost and training cost.
2. Provide F&B cost around 30%.
3. Provide around $1500 in each outlet for advertisement.
4. refurbish the outlets within two seasons.

High season:
1. Maintain the staffing cost and F&B cost.
2. give around $2500 in each outlet for advertisement.
3. increase prices by $1 for each F&B item.
In order to achieve this vision, we suggest some strategies:
- Workforce
Hiring skillful, competent and friendly staff.
- Create a proper training program:
Must be well considered, flexible, to your needs and evolve as time changes.
Create a “test and learn” environment for continuous improvement.
This training program is tailored to individual staff needs.
- Coach and mentor staff:
Guiding, coaching and discussing about issues as they arise.
- Cross-training:
To build team work and strengthen the relationship between the employees.
- Facilities for training:
Unique restaurant equipments, computer programs (PMS, Opera) and menu items.
- Create an effective communication system between managers and staff:
Online social media sites or email alerts
Listening
Leading by example
Regular meetings, etc.
Learning and growth
CUSTOMER
• The guests are more satisfied with our service from the beginning of the year to present.
• In order to maintain the quality service by our staff members , we intend to enhance it by providing services like :
– Treat customers with a friendly, helpful attitude
– Have thorough knowledge of the hotel
– Help guests efficiently, in a friendly manner

From the above presentation , I conclude our presentation by saying that , our future plans for our hotel is to follow our vision and mission , which is to provide the guests all over the world with the best and high quality of service and experience. We intend to provide the guests with mediocre level of price with high level of quality service as mentioned above .
Learning and growth
Reference
Kaplan, R. S., & Norton, D. P. (1996). The balanced scorecard: translating strategy into action. Harvard Business Press.
Reference
Kaplan, R. S., & Norton, D. P. (1996). The balanced scorecard: translating strategy into action. Harvard Business Press.
1. Introduction
2. The Balanced Score Card
3. Financial and Internal business
4. Lerning and growth
5. Customer
6. Key Performance Indicator
7. Conclusion
Full transcript