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Transcript of Patricia Cantu
Help improve Cosmetic Red Zone percentage by 13% within a twelve week time frame.
Not loving our customers
BA's not staying in Red Zone
Lack of product knowledge
5 minute meeting
One on One training
Weekly and monthly ad tags
Created periodic counts
Assisted in ordering
Held weekly cosmetic meetings
Verbal and Nonverbal
Listen (More than meets the Ear)
Employee of the Month
What I can do different next time...
Implement company standards stronger
Get all employees engaged a lot sooner
I help people get, stay, and live well
I am open, honest and respectful in my words and actions every day.
I demonstrate courage in everything I do to create the future of Walgreens.
I listen, seek to understand and always assume positive intent.
I engage with customers and passionately innovate to exceed their needs.
The foundation to
I constantly ask, "What else can I do to achieve our results?" and refuse to blame others.
I know what Walgreens must deliver and I align my daily actions with others to make it happen.
How did I want to be
Cosmetic sales percentage at 35%
What was the gap between them
13% less than plan
How was my store doing when project began?
Cosmetic red zone percentage for period ending in June 2013 was at 22% a 0% improvement from last year.