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Business Model - Mars

A project for Strategic Quality Planning subject on Organizational Quality Management Program at Algonquin College, Ottawa - Ontario. Canada
by

Mohamed El Sayed

on 20 September 2015

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Transcript of Business Model - Mars

09
9

2015
Desktop website
Mobile apps
Facebook Ads
Facebook Pages
Internet Users
Customer Service
Delivery
Problems solved
Access
Efficiency
Time
Streamline process for sales
Cost
Current Trade Service

Standard Import vehicles
Limited Export coverage
Standard guarantees
Financial Solutions
Customer tailored products
Service excellence & customer experience
Advise
Current Cash Management

Good network
Traditional receivables
Traditional payables
Liquidity investment
Solution providers

-Specialized C&T team
-Customer service



New Hubs in industrial city
Technology Infrastructure
Strategic Partner
PBDAC
Egypt Post
Internal Partner
Wholesale segments team
Treasury Team
O&T Team
Capex
System, License & Infrastructure Costs
Marketing and Sales
Implementation team
Operation team
Customer support
Product Development
General and Administrative
Staff, Implementation
Ops, support etc..
TTLC
SME
Commercial Banking
GCC Exchange co.
Customer service
C&T Sales Manager
C&T Product Manager
Relationship Managers
Cash & Trade Sales team
Group Menu / Catalog
Branches
Website
Cash & Trade implementation team
Branches
Service Unit
Personalized service officer
Key Account Manager
Dedicated C&T PM
Dedicated service team
RM ongoing contact
C&T desk
Service Helpdesk
Selfservices (online)
Branch service -Transactional
GLOBAL TRANSACTIONAL SERVICES
BUSINESS STRATEGY
Mission

Shari'a Compliant Financial Institution for the Egyptian Community
Vision

To be a leading Universal bank that is fully Shari'a compliant, focusing on service excellence, product and solution innovation
What is Global Transaction Services (GTS) ?
Global Transaction Services (GTS) is a unit of the Wholesale Banking arm that builds, delivers and support Cash Management & Trade Finance solutions across all segments.
GTS Mission
Providing shari'a compliant Transactional Solutions & Services for the Corporate community
GTS Vision
To be the leading bank for Cash Management and Trade Finance
innovative solutions and services customized to meet our customers needs by 2020. In addition to create sustainable influx resources.
MARS TEAM
Public Sector
Global Transaction Services
"GTS"

TTLC
Sales > EGP 100Mn to
EGP 250Mn
Sales > EGP 5Mn to
EGP 100Mn
Remittance to Egypt
> $ 50 Mn
Financial Institution
Sales > EGP 1Bn
Multinationals &
Regional Co.
New Values

Largest network
Integration & Automation
Outsourcing
Serving our customer's customer
Convenience
Commercial Banking
New Values

Advisory services
Structure capabilities
Risk Mitigation
Financing tools
Problems solved
Know how
Expansion into new market
Efficiency
Time
Cost
Liquidity
Handling large XB transaction
SME
Commercial
GCC Exchange Co.
Cash Management Solution
e Banking customized to SME
Bundled receivables and payables
offer
Treasury FX
Distribution systems
(integration)
OTC (ADIB)
OTC / Bank Alliance
Direct credit ACH
Home delivery
Fawery
Trade Finance Solution
Documentary collection
MIS
Cash Management Solution
e Banking
e Gov
Payable outsourcing
- Payroll door to door solution
- Checks outsourcing
Deposits through 3rd Bank


Trade Finance Solution

Trade platform
Trade finance structure
Public Sector
Standard cash management
Structured Trade deals for syndication / ADIB Capital /ADIB UAE
TTLC
Cash Management Solution

ERP Integration
Deposits through 3rd Bank
Payable outsourcing
Trade Finance Solution
Trade Platform
Export vehicals /ECA Products
Structures deals / ADIB Capital /
ADIB UAE
Multinational & Regional
ERP Integration
Deposits through 3rd Bank
Payable outsourcing
UAE Access for regional Co.
Cash Management Solution
Trade Finance Solution
Trade Platform
Access across Egypt
Bank alliance network

Efficiency & Cutting cost
Outsourcing of payables
Outsourcing of payroll
Integration of systems
Expanding the customer business
Export business
liquidity generation
Extending payment terms
Handling of large transaction
Convenience
Cash Management, Trade finance, Treasury, e Gov & customized report under one platform
Awareness
Delivery
After sales
FX
Fees & Commission
NRFF
NRFF
Cash Management

Product solution
Distribution Network
Quality service
Convenience
Efficiency
Trade Finance
Foreign currency availability :)
e Banking platform
Remittance system
Payroll System
Partners
Suppliers
Largest Access
Multichannel

Innovative solutions & convenience

Service Excellence
SME
Commercial
TTLC / Multinational
Exchange Co.
Dedicated service platform
Key Relationship manager
Treasury desk
Call center
Systems
People
Branches
10%
80%
5%
5%
Blue Ocean Strategy
Bank Alliance Concept
Largest network of 4570
Outsourcing Concept
Dedicated service unit for Exchange co.
Call center for WR beneficiary
Home Delivery






Strategy in brief
Our strategy is growth based & Value driven, macro objective is new product innovation & sustainable positioning through customer centric culture
M. Elsayed - Ziad Aly - Tarek Elsaied -
M. Monseh - M. Fatouh - Mennatallah Elbishlawy
Strategy BSC Measurement
Full transcript