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Smart Home Thesis Final Presentation

June 2014
by

Prina Shah

on 27 October 2014

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Transcript of Smart Home Thesis Final Presentation

keeping installation and maintenance to a minimum.

1
INTRODUCTION
RESEARCH DESIGN
RESULTS & DISCUSSION
RECOMMENDATIONS
MODEL
CONCLUSION
June 2014
Presented by
Sicong Ma // Prina Shah // Jun Che

Supervisor
Alessandro Bertoni

A Vision for a Better
User Experience in a Smart Home

2
3
4
5
6
Home Automation
uses hardware and software technology to automate the common functions of a home

Smart Home
Home Automation + takes functionality to the
next level + adds intelligence

A communications network
Intelligent controls
Sensors
Smart features
Accessibility

Maturity of Technology
Figure 2. Convergence towards Smart Houses (Hartog et al., 2010)
Internet of Things


Cloud Computing


Humanistic Design
Figure 3. Internet of Things (Morgan Stanley, 2013)
RQ#1: What are the advantages of a smart home both for users and environment?

RQ#2: What changes to the smart home user experience would most improve the potential user experience?

1. Who are the main stakeholders and what are their impacts on the user?
2. How well the smart home currently can meet the user needs?
3. What are the main factors to improve the smart home system to better meet the user needs?
4. What are the influences on user experience?
Research Questions
Policy

Cross Sector Collaboration
Drivers
Trends
Literature Review Summary
2. Market Analysis
PESTLE Analysis
Customer Journey Mapping
3. Survey
Smart
Home
Industry
POLITICAL
Government pay close attention to sustainable issues
ECONOMIC
Potential to offer new work opportunities
SOCIAL
Population explosion & Population aging
LAW
Stringent energy laws and regulations e.g. Avoid waste

ENVIRONMENT
Better awareness of environmental concerns like climate change and global warming.
TECHNOLOGY
Internet of Things and cloud computing is revolutionizing technological capabilities
Design Challenges
Needs
Actions
Service Providers
can collaborate with
telecommunications
industry to support IoT and cloud computing
Designers
design interface and ‘apps’ must be
useable
and provide an
easy/convenient
platform
Functionality and Clarity
of system
Customized Pre-Sale, Sale
and After-Sale
Sense of Security and
100% Privacy
Service Providers
offer
different
products
Service Providers
be
transparent
about

savings made
Designer
providing guidance and support through services
Designers
should develop
durable
,
robust
and
resilient
hardware and software
Thank you for listening !
Questions?
Service providers
can provide
customizable
services
Designers
keeping installation and maintenance to a minimum
Service providers
and the
Government
can collaborate with
utility company
User Needs
Preferred Functions in a smart home

2/3
of respondents
did not
want the system to work by itself completely.
Purpose of Using a smart home
The respondents would most want the benefit from smart home are
tangible
and can be
quantified
.
Preferred Experience of Using a smart home
1. Users want
clear

information.

2. Users are not sure when purchasing, what services are important to get the most benefit from their system.
Service providers
need to ensure and maintain security of data
Government
and
Service providers
can collaborate in order to create
legislation
to better protect the user

Thesis Aims
This thesis outlines opportunities for
business
by finding the gaps in the market in order to better combine products and services in the smart home to
better satisfy the user
.
We will focus on the
user
; looking at the smart home through the lens of
environmental
and
social sustainability
.
Background
A communications network
Intelligent controls
Sensors
Smart features
Home Automation
Uses hardware and software technology to automate the common functions of a home


Home Automation
+ takes functionality to the next level by adding intelligence
Smart Home
Fast, Efficient and Compatible
Network/Platforms
Demographics
1. Literature Review
Disadvantages

Environmental
Increases E-waste
Jevons Paradox
Increases use of raw materials

Social
Health Effects
Reliance on Technology
Security and Privacy

Economic
Affordability

Advantages

Environmental
Reduce Energy and Water Consumption
Reduce Household Carbon Footprint

Social
Increase Comfort
Increase Convenience
Improve life Quality

Economic

Save Money
Improve Efficiency
Figure 6. Smart Home Relationship Model
Energy Management
& Consumption
Efficiency
Automation
Sustainability
& Innovation
Life Quality
User Needs
Product
Service
System
60%

Female
40%

Male
53.2%
Employed
36.2%

Student
14.3% Other
105
Responses
6.7%
55+
18.1%

35-54
41%

25-34
34.3%

18-24
Location
16.3% China
36.6% Sweden
13.5% U.K
12.5% Italy
5.8% U.S.A
Ability and Interest in Technology
Gender
Technical Problems
Gender
Difficult to Learn
User Experience
100
people have a laptop or a computer out of the
105
people surveyed
88.6%
of responders who have wireless network, with
100%
of users having an internet connection
1. Quality
2. Function
3. Price
Difficulty to Learn
Age
Difficulty to Use

Ability in Technology
People are willing to learn new technology and overcome the adjustment required to adapt and learn how to use it- regardless of age and ability.
User Experience Continued...
Overview of Design of
User Oriented Smart Home
Allow the user to
minimise the impact on the environment.
The user should always be in the
center
of the design process, with the services designed around their
needs
Consider the needs may be different with
individuals
Standards and cooperation
should be promoted and encouraged to ensure that the resulting technologies are compatible with other devices and flexible in use
A balance between providing appropriate levels of services and respecting the
privacy and autonomy
of the individual
Research Methodology and Results Diagram
Figure 1. Smart Home Visualized (www.techvedic.co.uk)
Stakeholder Analysis
Figure 7. Smart Home ‘User Centric’ Stakeholder Model
Discovery /Research
Evaluation /Comparison
Decision /Purchase
Install / Use
Support /Renew
PROCESS
TOUCH
POINTS
Social
Environmental
Economic
Figure 5. Adapted Model for UX Design (www.nomensa.com)
Figure 4. Cloud Computing provides an intelligent platform (Global Electronics Industry, 2010)
This research identified:

Designers
Service Providers
Environment
Users
Survey Summary
Table 1. User Needs identified against key Stakeholders
90% of respondents have a medium-high interest in technology.

The average of ability in using technology is 7.1 and more than 90% of interviewees thought they have a medium-high ability in technology.
RQ#1: What are the advantages of smart home both for users and environment?

Sub RQ1.
’Who are the main stakeholders and what are their impacts on the user?’

Designers, Service providers and the Environment

Sub RQ2.
‘How well the smart home currently can meet user needs?’
1. Reliability and Robustness
2. Interoperability
3. Usability
4. Inference in the presence of ambiguity
5. Security and Privacy
6. Cost and Value

Sub RQ3.
‘What are the main factors to improve the smart home system to better meet user needs?’
- Overcoming technological barriers
- The key stakeholders (service providers and designers) need to collaborate with the other stakeholders identified to overcome the barriers in order to better satisfy the user.

Sub RQ4.
‘What are the influences on user experience?’

- The ability for the user to maximize on the smart home by having products and services that are of
high quality, function well and provide value
.
- A large part of the user experience hinges on

the design of the technology
for the smart home.

1. The user experience is heavily affected by the capabilities of the smart home to add real tangible value to the user’s life.
2. The technological barriers are currently impeding the user experience, and if improved will have a high impact on the user experience.
RQ#2: What changes to the smart home user experience would most improve the potential user experience?
1. The multiple benefits for the environment can be easily narrowed down and clear conclusions can be made.
2. The advantages to the user are slightly more complex and vague.
Limitations
- It must be noted that because we did not have

real users

our data can only reflect what we believe the potential users would need from a smart home and how to improve their experience.
- The customer journey map was largely bias to our opinions and we made
assumptions of the business model
. However, in order for us to think from a customer perspective and as such aid in the later generation of the prototype model, this tool was invaluable.
- We made
assumptions regarding the smart home technology
and it's quality, and acknowledge this is a large part of the user experience.
1.
Working with a company
to collect data from real users and compare our findings.
2. Refine the prototype model by getting input from the
various stakeholders
.
1.
2.
3.
4.
5.
6.
7.
9.
10.
The
emotional response
is the central focus.

Out of a total of
18 touch points
Four
areas of
high concern
for the customer (red),
all located pre-sale of the smart home system.
Mid-concern (yellow)
Low concern (green)
8.
11.
12.
13.
15.
14.
16.
17.
18.
19.
20.
21.
22.
Future Work
Full transcript