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E4CC ARMY - DAY 1

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English4callcenters .com

on 28 August 2015

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Transcript of E4CC ARMY - DAY 1

E4CC ARMY - DAY 1
GRAMMAR REVIEW
Common interview questions to use simple present


How to sell yourself during the interview (Talk about your skills)


Talk about others (Remember to use simple present 3rd person rule)
FLUENCY REVIEW
PRESENTATION
Trainees will come to the front one by one to give their presentation for 1 minute NON STOP.
PRONUNCIATION
Sharp your pronunciation skills by following pronunciation workshop training,
practice with your coach the following session.
LAWS OF CONFIDENCE
30
Seconds
NON
STOP
Everybody goes to the front and select questions from a hat. Trainees have to answer the question with CALL CENTER quality so they can sit.
After reviewing grammar and have a conversation about the topics below. TEST
LISTENING PRACTICE
Trainees will practice making Skype calls. The first one will be in speaker mode and then every trainee will use a computer to make calls.
ROLE PLAY
Trainees will select a role from a hat, one for the agent and one for the customer. they have to act it out on the stop.
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